Mercier Consultancy MD is seeking compassionate and dedicated individuals for the role of Dutch Speaking Customer Service Representatives in the healthcare industry. In this critical position, you will support our clients by providing vital information and assistance regarding healthcare services in Dutch. Your role will be pivotal in ensuring that our clients receive the best possible care and support during their interactions with our team.

Key Responsibilities

• Handle customer inquiries regarding healthcare services, insurance, and billing via phone, email, and chat in Dutch.
• Assist patients in understanding their healthcare options and guide them through processes such as appointments and claims.
• Resolve customer issues with empathy and professionalism, ensuring satisfactory outcomes.
• Maintain accurate records of customer interactions in our database.
• Collaborate with healthcare professionals to provide accurate and timely information to clients.
• Engage in continuous learning about healthcare services and regulations to better assist clients.

Requirements

Mercier Consultancy MD is proud to offer a rewarding opportunity for Dutch Speaking Customer Service Representatives in the Government & Public Sector industry. This position is ideal for individuals who are passionate about service and dedicated to assisting the public with their inquiries. You will serve as a vital link between citizens and government services, providing clear and accurate information while demonstrating a strong commitment to public service.

Key Responsibilities

• Handle inquiries from the public regarding government services, programs, and policies via phone, email, and chat in Dutch.
• Provide accurate information and guidance to citizens in a friendly and professional manner.
• Assist in troubleshooting issues related to public services and facilitate necessary follow-ups.
• Document all customer interactions and ensure proper record-keeping.
• Work collaboratively with government departments to resolve inquiries effectively.
• Stay informed about changes in government policies and services to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the food and beverage industry. Join our dynamic team and play a vital role in providing excellent customer service to ensure that our clients have the best experience with our products. In this role, you will leverage your language skills to communicate effectively with our Dutch-speaking customers, helping them with their inquiries and ensuring their satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, orders, and promotions via phone, email, and live chat in Dutch.
• Provide accurate information about products, ingredients, and dietary restrictions.
• Assist customers with order placements, modifications, and tracking.
• Handle complaints and issues with professionalism and efficiency, ensuring customer satisfaction.
• Maintain detailed documentation of customer interactions in the customer relationship management (CRM) system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Stay knowledgeable about our product offerings and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the role of Dutch Speaking Customer Service Representatives within the finance sector! If you are passionate about delivering exceptional customer experiences and have a strong command of the Dutch language, we want to hear from you. In this role, you will be at the forefront of providing high-quality support to our clients, helping them navigate their financial inquiries and ensuring their needs are met promptly and professionally.

Key Responsibilities

• Assist customers with financial inquiries via phone, email, and live chat in Dutch.
• Provide information on various financial products and services.
• Support customers in resolving issues with their accounts, transactions, and billing.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate effectively with internal teams to ensure customer satisfaction.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives in the energy sector, specifically within the oil and gas industry. In this role, you will play a vital part in delivering outstanding customer support to clients and stakeholders. Your expertise in Dutch will enable you to communicate effectively, ensuring that all inquiries related to energy services and products are handled with professionalism and efficiency.

Key Responsibilities

• Respond to customer inquiries regarding oil and gas services via phone, email, and live chat in Dutch.
• Provide information about products, services, and industry regulations.
• Assist customers in resolving issues related to accounts, orders, and service requests.
• Document all customer interactions accurately and ensure timely follow-ups.
• Collaborate with team members and other departments to enhance service delivery.
• Stay informed on industry trends to provide knowledgeable assistance to clients.

Requirements

Mercier Consultancy MD is excited to announce the opening for Dutch Speaking Customer Service Representatives in the education and e-learning industry. This is a fantastic opportunity for individuals who are passionate about helping others succeed in their learning journeys. As a Customer Service Representative, you will provide support to students and educators, assisting them with inquiries regarding educational products, services, and platforms, ensuring exceptional service in Dutch.

Key Responsibilities

• Respond to customer inquiries related to educational resources and e-learning platforms via phone, email, and chat in Dutch.
• Assist students and educators with account setup, course selection, and technical issues.
• Provide guidance on product features, functionalities, and best practices.
• Resolve customer complaints and questions in a timely and professional manner.
• Document all customer interactions accurately in the customer management system.
• Collaborate with internal teams to improve service delivery and customer satisfaction.
• Participate in webinars and training sessions to enhance knowledge of educational content and tools.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Dutch Speaking Customer Service Representatives within the construction industry. If you are an enthusiastic and detail-oriented individual with a passion for customer service, we invite you to join our team. In this role, you will be instrumental in supporting clients and contractors by providing guidance and information in Dutch, ensuring every interaction reflects our commitment to quality and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project updates, and related questions via phone, email, and chat in Dutch.
• Provide accurate information about products, services, and project timelines.
• Assist clients in understanding contracts and service agreements.
• Resolve customer issues and complaints with professionalism and efficiency.
• Document interactions and maintain accurate records in the system.
• Collaborate with project managers and teams to ensure smooth communication and service delivery.
• Stay informed about industry trends and updates to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the biotechnology industry. This is a unique opportunity to become part of a forward-thinking team dedicated to enhancing the customer experience within the dynamic field of biotechnology. In this role, you will provide critical support to clients and partners engaging with our biotechnology products and services, using your fluency in Dutch to ensure clear and effective communication.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products and services via phone, email, and chat in Dutch.
• Educate clients on product features, usage, and compliance with regulations.
• Assist in troubleshooting issues and coordinating with technical teams for solutions.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Work collaboratively with sales and product teams to improve customer experience.
• Participate in training sessions to enhance knowledge of biotechnology advancements.

Requirements

Mercier Consultancy Medical is seeking enthusiastic individuals for the role of Dutch Speaking Customer Service Representatives in the vibrant city of Athens! Join our team and become part of an exciting environment within the aviation industry. As a Customer Service Representative, your primary responsibility will be to assist customers with their inquiries, providing exemplary service and support in Dutch. You'll play a crucial role in enhancing customer satisfaction and ensuring that every interaction reflects our commitment to excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch.
• Provide accurate information regarding flight schedules, bookings, and general travel queries.
• Assist customers with changes to their reservations and ticketing.
• Handle customer complaints and resolve issues in a professional manner.
• Ensure all customer interactions are documented accurately in the system.
• Work collaboratively with team members to enhance service delivery.
• Participate in training sessions to stay updated on products and services.

Requirements

Would you like to see something other than gray streets and have extraordinary experiences during your gap year? Do you love traveling and want to work in Customer Service? Then you might be the one we are looking for for an exciting job on the sunny island of Malta!

Imagine that after every workday, you can step out into the blazing sun, take a trip to the beach, and indulge in all kinds of local specialties! In Malta, you never run out of experiences, and you can rent a bike or car in your free time to explore what the island has to offer.

Your tasks:

You will be part of a Danish support team, where you will be responsible for solving customer-related cases via chat and email. This means, among other things, that you will help Danish customers with their questions, but also English-speaking customers during busy times.

In addition, you will translate campaign texts and questionnaires into Danish, making them easy to understand and accessible to customers. You will also have the primary responsibility for managing customers’ individual accounts.

Requirements

We are looking for someone who:

• Is a bit of a problem solver

• Is a native Danish speaker with good English skills

• Has a flair for customer contact

• Thinks solution-oriented and is not afraid of challenges