Join Mercier Consultancy MD as a Croatian Speaking Travel Consultant for our Online Travel Agency and transform your passion for travel into a thriving career based in beautiful Greece! This role allows you to engage with clients online, helping them plan unforgettable trips while enjoying the scenic views and rich culture of Greece.

Key Responsibilities

• Assist Croatian-speaking clients through online platforms, providing support for their travel inquiries and reservations.
• Offer expert advice on travel packages, destinations, and accommodations tailored to client preferences.
• Design and curate personalized travel itineraries that highlight clients’ interests and ensure memorable experiences.
• Quickly address and resolve client concerns or issues to maintain a high level of customer satisfaction.
• Document client interactions and preferences in our CRM system to ensure continued exceptional service.
• Keep abreast of the latest travel trends, services, and destination updates to offer informed recommendations.

Requirements

Mercier Consultancy MD invites you to apply for the position of Bilingual Hotel Booking Specialist (Dutch), where you’ll enjoy the freedom of remote work from the beautiful landscapes of Greece! In this role, you will be responsible for assisting clients with their hotel reservations, ensuring a smooth and enjoyable booking experience.

Key Responsibilities

• Support Dutch-speaking clients with hotel booking inquiries and reservations through various communication channels, including phone, email, and chat.
• Provide detailed information about hotel options, amenities, and pricing to help clients make informed decisions.
• Process bookings accurately, ensuring all client preferences are correctly captured and confirmed.
• Handle customer issues or inquiries with professionalism and efficiency, aiming for a high level of client satisfaction.
• Maintain accurate records of client interactions and bookings in our CRM system.
• Stay updated on hotel trends, properties, and offers to provide clients with the best options available.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Exmouth Dive & Whalesharks Ningaloo is proud to deliver unforgettable marine experiences on the pristine Ningaloo Reef in Exmouth, Western Australia. Our tours help guests reconnect with nature through guided wildlife cruises, snorkelling adventures and scuba diving. With two wildlife interaction licences, we offer the rare opportunity to swim with Whale Sharks and Humpback Whales.

Our passionate, fully qualified team ensures safe, respectful encounters while showcasing the natural beauty of Western Australia’s North West Cape.

Operating from February/March to October/November, we experience - and share - all seasons of the Ningaloo Reef.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a chef’s tasting dining room, open to the public throughout the week.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. 

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives at Booking.com, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about travel and are dedicated to providing outstanding customer service. As a customer service representative, you will assist clients with their bookings, inquiries, and issues, all while communicating in Swedish.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and other services via phone, email, and live chat in Swedish.
• Provide detailed information about bookings, payment options, and cancellation policies.
• Assist customers with modifying or canceling their reservations as needed.
• Resolve customer complaints and issues in a timely and professional manner.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Work closely with internal teams to ensure seamless resolution of customer issues.
• Stay updated on promotions, system updates, and travel trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives for Booking.com. This position allows you the flexibility to work remotely from Greece, providing you with a perfect work-life balance. If you are passionate about travel and customer service, this role is ideal for you! As a representative, you will assist customers with their booking inquiries and ensure a smooth travel experience.

Key Responsibilities

• Manage customer inquiries regarding reservations, bookings, and travel services via phone, email, and chat in French.
• Provide exceptional service by addressing customer concerns and ensuring satisfaction during their travel planning process.
• Assist customers with changes, cancellations, and providing information on available properties and services.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to resolve issues and enhance customer experience.
• Stay informed about current promotions, new offerings, and industry trends to provide the best service.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top-notch customer service. In this position, you will assist Italian-speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Respond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in Italian.
• Assist customers with booking processes, changes to reservations, and cancellation policies.
• Provide accurate information about routes, pricing, and service options.
• Resolve customer complaints and concerns professionally and promptly.
• Document all customer interactions effectively in the CRM system.
• Collaborate with operational teams to ensure optimal service delivery.
• Stay updated on transportation regulations and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for Booking.com, tailored for individuals based in Greece. This role is perfect for those who are passionate about travel and hospitality and are committed to providing outstanding customer service. As a customer service representative, you will assist clients in German, addressing inquiries and ensuring a seamless booking experience.

Key Responsibilities

• Handle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in German.
• Provide customers with clear information regarding reservation details, pricing, and availability.
• Assist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounter.
• Effectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyalty.
• Accurately document all customer interactions and feedback in the CRM system.
• Stay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectively.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a chef’s tasting dining room, open to the public throughout the week.

About Journey Beyond

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian.
• Provide detailed information about routes, pricing, and available transportation options.
• Assist customers with managing their reservations, making changes, and resolving issues promptly.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery.
• Stay informed about industry trends and company updates to provide accurate information to customers.

Requirements