Join Our Team!

Are you fluent in Polish and seeking an incredible opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to welcome a dedicated and enthusiastic Polish Speaking Customer Representative.

This position includes the fantastic benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while contributing to our commitment to customer service excellence.

Your Role:

• Deliver exceptional customer support to Polish-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Engage with our client systems to provide high-quality service efficiently.
• Collaborate with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Polish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-centric attitude.
• Willingness to learn new technologies and tools suitable for a remote work environment.
• Self-motivated, proactive, and capable of thriving in a dynamic setting.
• Open to relocating to Greece for this valuable opportunity!

Benefits

Are you fluent in Polish and looking for an exciting career opportunity in Sofia, Bulgaria? Mercier Consultancy MD is thrilled to offer Polish Speaking positions with a fully paid relocation package. This is a unique chance to join our growing team and experience life in one of Europe’s most vibrant cities while advancing your career.

Key Responsibilities

• Provide outstanding customer support and service to Polish-speaking clients across various channels, including phone, email, and chat.
• Assist in resolving inquiries, complaints, and technical issues to ensure customer satisfaction.
• Document interactions accurately in our CRM system for efficient follow-up and analysis.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Engage with customers and gather feedback to contribute to product and service improvements.
• Participate in training sessions to continuously develop your skills and knowledge related to products and services.

Requirements

Mercier Consultancy MD is searching for a Polish Speaking Digital Trust and Safety Specialist to join our dedicated team. In this critical role, you will be responsible for fostering a safe online environment for our users by monitoring digital content, managing safety inquiries, and enforcing community standards.

Key Responsibilities

• Monitor user-generated content and interactions to identify potential violations of our safety policies and community guidelines.
• Conduct thorough investigations into reported incidents, evaluating evidence to recommend appropriate actions.
• Collaborate with cross-functional teams to enhance and develop safety policies that support a trustworthy digital community.
• Create and present detailed reports on safety incidents, trends, and recommendations to inform management decisions.
• Stay updated on the latest developments in digital safety to continuously improve our protocols.
• Engage with users to promote safety awareness and provide guidance on navigating online risks.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Customer Services Solutions Consultant to join our exceptional team. In this role, you will be instrumental in providing outstanding client support, addressing inquiries, and designing custom solutions to enhance customer satisfaction. If you are passionate about delivering top-notch service and have excellent communication skills, we want to hear from you!

Key Responsibilities

• Serve as the primary contact for Polish-speaking clients, addressing their needs and responding to inquiries promptly.
• Identify client challenges and propose tailored solutions to improve their overall service experience.
• Provide necessary training and support to clients, enabling them to maximize our service offerings.
• Collaborate with cross-functional teams to ensure successful implementation of service solutions.
• Evaluate client feedback and satisfaction, ensuring that any issues are proactively resolved.
• Keep abreast of product developments and industry trends to provide informed support to clients.

Requirements

Mercier Consultancy MD is looking for a Polish Speaking Backoffice Agent to join our dynamic team in Sofia, Bulgaria. This position focuses exclusively on email correspondence, providing a vital support role for our clients. As a Backoffice Agent, you will play a key role in ensuring that customer inquiries are handled efficiently and professionally.

Responsibilities

• Respond to Polish-speaking client emails promptly and accurately, addressing their inquiries related to services and products.
• Collaborate with other departments to gather information and resolve issues effectively.
• Maintain organized records of email communications to ensure seamless follow-up and quality service.
• Identify trends in customer inquiries and report feedback to improve processes.
• Assist in ensuring that all responses adhere to company policy and maintain high standards of quality and professionalism.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opening for a Player Support Specialist who is fluent in both Polish and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for individuals passionate about gaming and dedicated to providing exceptional support to players. You will be responsible for assisting players with their inquiries and ensuring they have a smooth, enjoyable gaming experience.

Key Responsibilities

• Provide outstanding player support in Polish through email.
• Assist players with questions related to game features, technical issues, and account management.
• Resolve player concerns efficiently to enhance overall satisfaction and retention.
• Document player interactions and provide feedback to improve support services.
• Collaborate with development and community management teams to share player insights.
• Stay informed of game updates, features, and industry best practices in player support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Player Support Specialist fluent in both Polish and English. This role comes with a paid relocation to the vibrant city of Sofia, Bulgaria. Ideal candidates are those who have a passion for gaming and a commitment to providing exceptional support to players. In this pivotal role, you will assist players from diverse backgrounds, addressing their inquiries and ensuring a premium gaming experience.

Key Responsibilities

• Provide top-notch player support in Polish via email.
• Assist players with inquiries related to game features, technical challenges, and account management.
• Resolve player concerns efficiently to enhance overall satisfaction and player retention.
• Document player interactions effectively to inform service improvements and best practices.
• Collaborate with other teams to relay valuable player insights and contribute to community building.
• Stay up-to-date with game developments and industry trends to ensure knowledgeable support.

Requirements

Join Mercier Consultancy MD as an Online Safety Specialist, where your fluency in Polish and English will play a crucial role in creating a safe digital environment. This position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As an Online Safety Specialist, you will be responsible for protecting our users by monitoring online interactions, investigating safety incidents, and providing insights to enhance our community standards.

Key Responsibilities

• Oversee user-generated content and communications to identify safety violations and enforce community guidelines.
• Conduct thorough investigations of reported incidents, utilizing strong analytical skills to assess situations and determine appropriate actions.
• Collaborate with cross-functional teams to develop safety policies and best practices that align with industry standards.
• Compile and present reports on safety trends and incidents to inform strategy and decision-making.
• Stay updated on the latest threats and developments in online safety to proactively address issues.
• Provide user education on online safety practices to promote a culture of awareness within our community.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Online Safety Specialist fluent in Polish and English, with the added benefit of paid relocation to Sofia, Bulgaria! In this pivotal position, you will be integral in maintaining a secure online environment for our users by monitoring and managing online content, addressing safety issues, and upholding community standards.

Key Responsibilities

• Monitor user-generated content and online interactions to identify potential violations of safety protocols and community guidelines.
• Conduct in-depth investigations into reported safety incidents, analyzing data and evidence to determine the most effective responses.
• Collaborate with various teams across the organization to develop and refine safety policies that promote digital trust.
• Prepare detailed reports on safety incidents and trends to inform stakeholders and guide improvements in safety processes.
• Stay informed about emerging digital threats and best practices in online safety to proactively enhance our protocols.
• Educate users about online safety practices and procedures to raise awareness and encourage safe behavior.

Requirements

Join Mercier Consultancy MD as a Customer Solutions Specialist, where your language skills in Polish and English will shine. This dynamic position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As a Customer Solutions Specialist, you will be the voice of our brand, helping Polish-speaking clients navigate their inquiries and providing them with tailored solutions to ensure a seamless experience.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients, addressing inquiries and resolving issues efficiently.
• Engage in proactive communication to foster strong relationships with our clients and understand their needs.
• Document interactions and maintain accurate records in our customer management system.
• Work collaboratively with cross-functional teams to deliver effective solutions and enhance customer satisfaction.
• Analyze feedback and suggest improvements to our service processes based on client experiences.
• Keep abreast of product knowledge and updates to provide informed assistance to clients.

Requirements