Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for Finnish Speaking Customer Service Representatives for a leading ride-sharing platform, with work based in beautiful Greece. This role is perfect for individuals who have a passion for customer service and enjoy the dynamic nature of the ride-sharing industry. As a customer service representative, you will engage with riders and drivers, providing support and ensuring a seamless experience communicated effectively in Finnish.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Finnish.
• Provide assistance with account setup, payment processing, and ride bookings.
• Resolve issues and complaints from riders and drivers in a timely and professional manner.
• Document all customer interactions accurately in a CRM system for effective follow-up.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Stay informed about company policies, promotions, and local regulations affecting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

Key Responsibilities

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish.
• Provide detailed information on service features, pricing, and technical specifications.
• Assist customers with account-related inquiries, subscription management, and technical support.
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide informed support to clients.

Requirements

Mercier Consultancy MD is delighted to present Finnish Speaking Customer Service positions available in the stunning landscapes of Greece, complete with a fully paid relocation package! This is a remarkable opportunity to boost your career while immersing yourself in the rich culture and beauty of Greece.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we create an empowering and supportive work environment where our employees can thrive. Join our talented team and contribute to our mission of providing outstanding customer service.

Key Responsibilities

• Deliver exceptional support to Finnish-speaking customers via phone, email, and chat, ensuring professionalism and a welcoming demeanor in all interactions.
• Assist customers in navigating our products and services by offering clear and comprehensive information.
• Efficiently resolve customer inquiries and complaints to ensure high levels of satisfaction.
• Document customer interactions accurately and conduct follow-ups to ensure all needs are met.
• Work collaboratively with team members and other departments to continuously improve service delivery.
• Stay informed about our product offerings and industry developments to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Finnish speakers looking to work in Greece! With a fully paid relocation package, we invite dedicated individuals to join our diverse team in a variety of roles tailored for Finnish-speaking professionals. Embrace a new adventure in a beautiful country while contributing your skills to our growing company.

Key Responsibilities

• Engage with Finnish-speaking clients or customers to provide support and information based on the role.
• Assist in managing inquiries and providing solutions to enhance customer satisfaction.
• Collaborate with team members to ensure efficient workflows and contribute to a positive work environment.
• Document customer interactions accurately and maintain up-to-date records in our databases.
• Participate in training and development programs to enhance professional skills and knowledge.
• Stay informed about industry trends and best practices relevant to your role.

Requirements

Join Our Team!

Are you fluent in Finnish and looking for an exciting (remote) opportunity in a vibrant country? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Finnish Speaking Customer Representative.

This position comes with the fantastic benefit of paid relocation to Greece, allowing you to experience the warmth and culture of this beautiful country while making a significant impact in customer service.

Your Role:

• Provide exceptional support to Finnish-speaking clients, ensuring their inquiries are addressed professionally and promptly.
• Communicate via various channels, including phone, email, and chat.
• Learn and navigate our client systems to provide high-quality service efficiently.
• Collaborate with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in Finnish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Greece for this incredible opportunity!

Benefits

Join Our Team!

Are you fluent in Finnish and seeking an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Finnish Speaking Customer Representative who is open to a paid relocation to beautiful Greece!

This position offers the chance to experience a vibrant culture while making a significant contribution to our customer service team.

Your Role:

• Provide exceptional customer support to Finnish-speaking clients, addressing their inquiries with professionalism and care.
• Communicate through various channels, including phone, email, and chat.
• Get acquainted with our systems to offer efficient and effective service.
• Collaborate with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Finnish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Eager to learn about new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in Finnish and seeking a new and exciting (remote) career opportunity? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic Finnish Speaking Customer Representative to join our dynamic team.

This position comes with the amazing benefit of paid relocation to Greece, allowing you to enjoy a rich cultural experience while enhancing your career in customer service.

Your Role:

• Provide exceptional customer support to Finnish-speaking clients, ensuring their inquiries are addressed with care and professionalism.
• Communicate effectively through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely and effective resolution of customer issues.

Requirements

• Fluency in Finnish (both written and spoken) is required for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Eagerness to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Start your exciting career journey with Mercier Consultancy MD as a Junior Recruiter. We are looking for motivated Finnish speakers who are eager to begin their path in recruitment, and guess what? No prior experience is necessary! With our fully paid relocation package, you can enjoy the thrill of working in a new vibrant environment while building your professional skills.

Key Responsibilities:

• Assist in the recruitment process by sourcing and screening candidates to identify the best talent.
• Conduct initial interviews to evaluate candidates' qualifications and alignment with our clients' needs.
• Collaborate with senior recruiters and hiring managers to gain insight into specific job requirements and hiring strategies.
• Learn how to utilize recruitment tools and technologies while implementing effective recruitment strategies.
• Ensure a seamless and positive candidate experience by supporting them throughout the recruitment process.
• Engage in team discussions to contribute creative ideas and approaches to enhance our recruitment efforts.
• Take advantage of training opportunities to further develop your recruitment skills and knowledge.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Finnish IT/Customer Service Agent to join our team in Athens, Greece, with fully paid relocation! If you are passionate about technology and customer service, this role is perfect for you. Embrace the chance to work in a vibrant city while assisting Finnish-speaking customers with their IT and service-related queries.

Key Responsibilities

• Offer comprehensive IT support to Finnish-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical issues related to our products and services, ensuring customer satisfaction.
• Provide clear and concise instructions to customers, guiding them through troubleshooting processes.
• Document customer interactions and technical issues accurately in the CRM system for future reference.
• Collaborate with technical teams to escalate and resolve complex issues effectively.
• Stay well-informed about our product offerings, updates, and industry trends to assist customers effectively.

Requirements