customer support

Nordic Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This role is ideal for individuals who are passionate about energy solutions and committed to providing outstanding customer service. As part of our team, you will assist clients with inquiries and support their needs in a Nordic language.


Key Responsibilities

  • Manage customer inquiries related to oil and gas services, products, and solutions via phone, email, and live chat in the appropriate Nordic language.
  • Provide information on service options, pricing, and project timelines to customers.
  • Assist clients with account management, service requests, and troubleshooting issues.
  • Address customer complaints and resolve issues efficiently to enhance customer satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer support.
  • Stay informed about industry trends and company offerings to provide relevant information to clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an exceptional opportunity for Nordic Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology, and who excel in providing outstanding customer support. You will be responsible for engaging with clients in Nordic languages, addressing their inquiries, and guiding them through our biotechnology products and services.


Key Responsibilities

  • Manage customer inquiries related to biotechnology products, services, and support via phone, email, and chat in Nordic languages.
  • Provide accurate information on product specifications, applications, and availability.
  • Assist customers with orders, account management, and service-related questions.
  • Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
  • Document all customer interactions in the CRM system to maintain accurate records.
  • Collaborate with product and technical teams to address customer needs effectively.
  • Stay informed about industry developments and company offerings to advise customers appropriately.

Requirements

Job Skills

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French Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients in navigating their telecommunications needs while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in French.
  • Assist customers with account setup, billing inquiries, and service modifications.
  • Provide accurate and timely information regarding product features, promotions, and service availability.
  • Resolve customer complaints and technical issues efficiently to ensure satisfaction.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Stay updated on new products, services, and industry trends to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a wonderful opportunity for French Speaking Customer Service Representatives in the Manufacturing industry. This role is tailored for individuals who are passionate about customer service and want to be part of a dynamic team in a manufacturing setting. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a smooth experience with our products and services.


Key Responsibilities

  • Respond to customer inquiries regarding manufacturing products, orders, and services via phone, email, and chat in French.
  • Provide information about product specifications, pricing, and delivery timelines.
  • Assist customers with order processing, changes, and tracking shipments.
  • Resolve customer complaints and issues swiftly, maintaining a high level of satisfaction.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Work closely with production and logistics teams to provide customers with up-to-date information.
  • Continuously improve product knowledge to better assist customers and promote product offerings.

Requirements

Job Skills

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French Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients with their IT-related inquiries and support them in navigating technological solutions in French.


Key Responsibilities

  • Address customer inquiries regarding IT products, services, and technical support via phone, email, and chat in French.
  • Assist customers with troubleshooting problems, providing step-by-step guidance and solutions.
  • Educate customers on product features, software functionality, and service plans.
  • Resolve customer complaints and issues efficiently while ensuring a positive experience.
  • Accurately document all customer interactions and maintain comprehensive records in the CRM system.
  • Collaborate with technical support teams to escalate and resolve complex issues.
  • Stay informed about new technologies, products, and industry trends to enhance service quality.

Requirements

Job Skills

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French Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and enjoy helping customers, this role is tailored for you. You will be responsible for providing outstanding customer support in French, assisting clients with their inquiries regarding products, orders, and service-related issues.


Key Responsibilities

  • Manage customer inquiries related to food and beverage products, including orders and delivery details via phone, email, and chat in French.
  • Provide information about menu items, nutritional information, product availability, and promotions.
  • Assist customers with their orders, modifications, cancellations, and resolve any issues that arise.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with internal teams to ensure a seamless customer experience and resolve challenges.
  • Stay updated on industry trends, product knowledge, and service offerings to best assist customers.

Requirements

Job Skills

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French Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Energy (Oil & Gas) industry. This role is ideal for individuals who are eager to provide excellent customer support within a dynamic sector. As a representative, you will assist clients with a range of inquiries related to energy services, while ensuring clear and effective communication in French.


Key Responsibilities

  • Respond to customer inquiries regarding energy services, pricing, and account management via phone, email, and chat in French.
  • Provide information on energy supply options, contracts, and regulatory guidelines.
  • Assist customers with account setup, billing issues, and service inquiries.
  • Resolve customer complaints efficiently and ensure a satisfactory outcome.
  • Document all customer interactions accurately in our CRM system for compliance and future reference.
  • Work closely with operational teams to provide real-time updates and solutions to customer issues.
  • Stay informed about industry developments and company offerings to provide relevant information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.


Key Responsibilities

  • Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
  • Provide information about product specifications, availability, and pricing to assist clients effectively.
  • Assist with project-related inquiries, scheduling, and logistics.
  • Resolve customer complaints and issues with a focus on achieving customer satisfaction.
  • Document all interactions accurately in the CRM system for future reference.
  • Collaborate with the construction management team to ensure smooth operations and client communications.
  • Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Job Skills

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French Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
  • Provide detailed information on product specifications, pricing, and usage guidelines.
  • Assist customers with order processing, fulfillment, and any related service inquiries.
  • Resolve customer complaints and technical questions promptly and efficiently.
  • Accurately document all interactions and maintain comprehensive records in the CRM system.
  • Collaborate with scientific and technical teams to provide accurate information and support.
  • Stay informed about the latest developments in the biotechnology field to enhance customer interactions.

Requirements

Job Skills

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French Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Automotive industry. If you are passionate about automobiles and providing stellar customer support, this role is tailored for you. You will assist customers with their inquiries related to automotive products and services, ensuring they receive the highest level of service in French.


Key Responsibilities

  • Manage customer inquiries regarding vehicle specifications, services, and warranty information via phone, email, and chat in French.
  • Guide customers through the vehicle purchasing process and assist with service appointments.
  • Address customer concerns and complaints in a professional and timely manner.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with sales and service teams to meet customer needs effectively.
  • Stay informed about the latest automotive trends, products, and company offerings to provide relevant information.

Requirements

Job Skills

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