Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to offer a great opportunity for Czech Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and committed to providing exemplary customer support. In this role, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive accurate and helpful information in Czech.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and chat in Czech.
• Provide accurate information about medications, dosages, potential side effects, and usage instructions.
• Assist healthcare professionals and patients with order tracking, billing issues, and service inquiries.
• Resolve complaints and issues in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members and other departments to enhance service delivery and address customer needs.
• Stay informed about industry regulations, new products, and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech.

Key Responsibilities

• Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech.
• Assist users with troubleshooting issues, software installation, and product functionality.
• Provide clear and detailed information on product features, updates, and service offerings.
• Resolve technical issues promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with technical teams to provide detailed feedback and enhance service quality.
• Stay updated on IT industry trends and company products to deliver informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
• Guide customers through financial products, account features, and regulatory information.
• Assist customers with account setup, changes, and support with financial transactions.
• Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
• Document all customer interactions accurately within the CRM system for compliance and follow-up.
• Collaborate with other departments to enhance service delivery and address customer needs efficiently.
• Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Czech Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing outstanding customer support. As a representative, you will engage with customers in Czech, assisting them with their inquiries related to automotive products and services.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and specifications via phone, email, and chat in Czech.
• Provide detailed information on vehicle options, pricing, and financing solutions.
• Assist customers with scheduling maintenance appointments and service-related inquiries.
• Resolve customer concerns and complaints effectively, ensuring high levels of satisfaction.
• Accurately document all customer interactions in the CRM system for future reference.
• Collaborate with various internal departments to enhance service delivery and address customer needs promptly.
• Stay updated on the latest automotive trends and company offerings to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a customer service representative, you will assist clients in Polish, addressing their telecommunications inquiries and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Polish.
• Assist customers with account management, billing questions, and service changes.
• Provide detailed information about product features, current promotions, and service availability.
• Effectively resolve customer complaints and technical issues to enhance satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and customer experience.
• Stay updated on new products, services, and telecommunications trends to provide accurate information to customers.

Requirements