Mercier Consultancy MD is thrilled to present an exciting opportunity for Slovak Speaking professionals to join our dynamic team in Sofia, Bulgaria! This role offers candidates the chance to work in a vibrant city while enjoying a fully paid relocation package. As a member of our team, you will play a crucial role in assisting Slovak-speaking clients and ensuring they receive exceptional support.

Key Responsibilities

• Provide outstanding customer support to Slovak-speaking clients through phone, email, and chat communication.
• Assist clients with various inquiries, offering detailed information about services, products, or bookings.
• Efficiently process requests and manage client accounts, ensuring accuracy and attention to detail.
• Resolve customer issues and inquiries in a professional and timely manner, aiming for complete satisfaction.
• Maintain comprehensive records of client interactions and service requests in our CRM system.
• Collaborate with various teams to enhance the overall customer experience and support workflow.
• Engage in regular training to stay updated on products, services, and industry standards.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Positions in the vibrant city of Sofia, Bulgaria! We are offering paid relocation to those ready to embark on this adventure. This role is perfect for individuals looking to leverage their language skills in a dynamic work environment while enjoying the culture and beauty of Sofia.

Key Responsibilities

• Assist Portuguese-speaking clients with inquiries and support across various channels, including phone, email, and chat.
• Provide accurate and helpful information regarding services, products, and local insights.
• Coordinate and process client requests efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate records of interactions and follow up on client inquiries as necessary.
• Work closely with team members to continuously improve service delivery and customer experience.
• Stay informed about industry trends and company offerings to provide informed support to clients.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Customer Support Experten – Remote aus Griechenland

Du möchtest deine Karriere international ausrichten, das Leben in Griechenland genießen und gleichzeitig deinen beruflichen Weg im Kundenservice stärken? Diese Position verbindet die Flexibilität des Homeoffice mit der Möglichkeit, wertvolle internationale Erfahrung zu sammeln.

Ob du Lust auf sonnige Wochenenden hast, deine Sprachkenntnisse erweitern möchtest oder deinen Lebenslauf mit globaler Erfahrung aufwerten willst – diese Chance bietet die ideale Mischung aus Lifestyle und beruflicher Entwicklung.

Du wirst Teil eines internationalen Teams, das Wert auf Qualität, Zusammenarbeit und persönliches Wachstum legt.

Worum es in den Rollen geht

Du unterstützt Kund:innen aus dem deutschprachigen Raum – vollständig remote aus Griechenland. Deine Aufgabe: Menschen professionell begleiten, ihre Anliegen verstehen und eine positive Customer Journey sicherstellen.

Du lernst schnell, entwickelst wertvolle Servicekompetenzen und stärkst deine Kommunikationsfähigkeiten über verschiedene Kanäle hinweg.

Deine täglichen Aufgaben umfassen:

Bereit, deine IT-Karriere international auszurichten und in einem Team zu arbeiten, das eine der größten Tech-Marken der Welt unterstützt?

Wir stellen im Auftrag unseres Kunden deutschsprachige Technical Support Agents ein, die Kunden im Microsoft Customer Support Team betreuen. Diese Position richtet sich an Menschen mit einem starken technischen Fundament, die mit komplexen Systemen, Enterprise-Umgebungen und echten Problemstellungen arbeiten möchten.

Und ja – das Ganze, während du in Griechenland lebst.

Deine Rolle

Du arbeitest mit Geschäftskunden zusammen und unterstützt sie bei der Lösung technischer Probleme in Microsoft-Umgebungen und -Services. Das bedeutet Zusammenarbeit, Analyse, gezielte Eskalation bei Bedarf und transparente Kommunikation mit allen Beteiligten während des gesamten Prozesses.

Deine Aufgaben:

• Behebung und Lösung technischer Probleme für Microsoft-Geschäftskunden
• Bearbeitung von Anfragen über verschiedene Kanäle (E-Mail, Chat, Telefon)
• Erfassung und Verwaltung von Fällen in internen Systemen
• Analyse von Ursachen und Entwicklung strukturierter Lösungen
• Fachgerechte Eskalation komplexer Fälle
• Pflege professioneller Beziehungen zu Geschäftskunden
• Sicherstellung hoher Kundenzufriedenheit durch technische Expertise und klare Kommunikation

Requirements

Bereit, deine Karriere ins Ausland zu verlagern und wertvolle internationale Erfahrung zu sammeln – und das unter der griechischen Sonne?

Werde Teil des Booking.com Teams in Griechenland und unterstütze Reisende dabei, ihre Traumreisen zu planen – während du gleichzeitig deine eigene internationale Laufbahn aufbaust.

Ob du deine Sprachkenntnisse in einem multikulturellen Umfeld stärken, in einem globalen Unternehmen wachsen oder einfach einen Neustart in einem neuen Land wagen möchtest – diese Rolle bietet dir die perfekte Mischung aus Lifestyle, Entwicklung und Stabilität.

Was du tun wirst

Als Customer Support Specialist unterstützt du deutschsprachige Booking.com‑Nutzer:innen bei allem – von einfachen Fragen bis hin zu kompletten Reiseplanungen. Deine Arbeit sorgt dafür, dass Reisende sich sicher, gut informiert und inspiriert fühlen.

Deine täglichen Aufgaben umfassen:

• Bearbeitung eingehender Anrufe, Nachrichten und E-Mails von Booking.com‑Nutzer:innen
• Verwaltung von Reservierungen, Sonderwünschen, Änderungen und Beschwerden
• Recherche von Reiseoptionen basierend auf Kundenbedürfnissen
• Anpassung von Buchungen nach Kundenwunsch
• Bearbeitung von Zahlungen, Stornierungen und Änderungen

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support