customer satisfaction

Swedish Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Swedish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is an excellent opportunity for individuals who are passionate about education and technology, and who are eager to support learners in achieving their educational goals. As a Customer Service Representative, you will assist students and educators with inquiries regarding e-learning platforms and educational resources in Swedish.


Key Responsibilities

  • Handle customer inquiries related to education services, course offerings, and the e-learning platform via phone, email, and chat in Swedish.
  • Provide guidance on the use of e-learning tools, enrollment processes, and access to resources.
  • Assist customers with troubleshooting issues and provide effective solutions.
  • Document customer interactions thoroughly to maintain accurate records.
  • Work closely with product teams to stay informed about new features and updates.
  • Collaborate with educators and administrators to enhance user experience and engagement.

Requirements

Job Skills

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Swedish Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives in the Construction industry. This position is ideal for individuals who possess a passion for customer service and an interest in construction solutions. As a member of our team, you will provide essential support to customers, ensuring their inquiries and concerns regarding construction services are addressed with professional excellence in Swedish.


Key Responsibilities

  • Manage customer inquiries related to construction projects, services, and timelines via phone, email, and live chat in Swedish.
  • Provide accurate information on project specifications, pricing, and contract details.
  • Assist customers with scheduling, changes to projects, and any service-related requests.
  • Resolve complaints and issues promptly, aiming for complete customer satisfaction.
  • Keep detailed records of customer interactions and maintain accurate documentation in the CRM system.
  • Collaborate with construction teams to ensure seamless communication and service delivery.
  • Stay informed about industry standards and best practices to assist customers effectively.

Requirements

Job Skills

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Slovenian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an excellent opportunity for Slovenian Speaking Customer Service Representatives in the dynamic Social Media industry. If you possess a passion for social media and enjoy engaging with customers, this role is tailored for you. You will be responsible for assisting users with their inquiries and providing outstanding support while communicating effectively in Slovenian.


Key Responsibilities

  • Handle customer inquiries regarding social media platform features, accounts, and general support via phone, email, and chat in Slovenian.
  • Assist users with account management, content moderation, and troubleshooting common issues.
  • Provide information about platform policies, security, and user safety practices.
  • Resolve user complaints and technical issues promptly to ensure a positive experience.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with internal teams to enhance user experience and address feedback.
  • Stay up-to-date with platform updates, trends, and industry changes to inform users effectively.

Requirements

Job Skills

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Slovenian Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who have a passion for customer engagement and are enthusiastic about providing exceptional service. As a customer service representative, you will assist clients with inquiries related to products, services, and retail experiences, all while communicating effectively in Slovenian.


Key Responsibilities

  • Manage customer inquiries regarding retail products, order processing, and service inquiries via phone, email, and chat in Slovenian.
  • Provide detailed information on product availability, pricing, discounts, and ongoing promotions.
  • Assist customers with their orders, including changes, cancellations, and returns.
  • Resolve any customer complaints or concerns efficiently to ensure a positive experience.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with other departments to enhance the customer experience and streamline processes.
  • Remain updated on product knowledge and retail trends to assist customers effectively.

Requirements

Job Skills

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Slovenian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Slovenian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals with a strong desire to assist customers in navigating banking products and services while providing top-notch service in Slovenian. If you are passionate about finance and dedicated to enhancing customer experiences, we encourage you to apply.


Key Responsibilities

  • Manage customer inquiries related to banking products, account management, and service offerings via phone, email, and chat in Slovenian.
  • Provide information on services, account statements, loan options, and regulatory requirements.
  • Assist customers with account setup, transactions, and troubleshooting issues.
  • Resolve complaints and inquiries effectively and efficiently, ensuring customer satisfaction.
  • Document all customer interactions accurately within the CRM system for future reference.
  • Collaborate with banking operations and compliance teams to address customer needs and provide necessary support.
  • Stay informed on financial products, market trends, and banking regulations to provide accurate information.

Requirements

Job Skills

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Slovenian Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Slovenian Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about travel and customer service and are excited to support customers in their aviation needs. As a representative, you will assist passengers and clients in navigating inquiries related to airline services, bookings, and travel information, all while providing exceptional service in Slovenian.


Key Responsibilities

  • Handle customer inquiries related to aviation services, flight bookings, and travel arrangements via phone, email, and chat in Slovenian.
  • Provide assistance with itinerary changes, cancellations, and refunds.
  • Educate customers about airline policies, baggage regulations, and travel updates.
  • Resolve issues and complaints efficiently, ensuring a positive customer experience.
  • Document customer interactions accurately to maintain comprehensive records.
  • Collaborate with operational teams to address any service-related challenges.
  • Stay up-to-date on industry trends and service offerings to provide relevant information to customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this role, you will engage with clients in Finnish, assisting them with their telecommunications needs and ensuring they have a positive experience.


Key Responsibilities

  • Respond to customer inquiries regarding telecommunications services, including account management, billing, and technical support via phone, email, and chat in Finnish.
  • Assist customers with service inquiries, changes, and troubleshooting issues effectively.
  • Provide accurate information about product offerings, promotions, and service plans.
  • Resolve customer complaints and technical issues promptly, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions and document all changes in the CRM system.
  • Collaborate with technical and operational teams to enhance service delivery.
  • Stay informed about new products, services, and industry trends to better assist customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.


Key Responsibilities

  • Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
  • Provide guidance on platform functionalities, privacy settings, and community standards.
  • Assist users with account creation, issues with logins, and general navigation of the platform.
  • Effectively resolve user complaints and feedback to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system for follow-up and future reference.
  • Collaborate with technical support and product teams to enhance user experience and service delivery.
  • Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements

Job Skills

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Finnish Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who have a passion for customer interaction and excellence in service. You will play a crucial role in assisting customers with their inquiries related to retail products and services while delivering exceptional customer service in Finnish.


Key Responsibilities

  • Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Finnish.
  • Provide detailed information on product availability, pricing, and promotions.
  • Assist customers with order processing, returns, and exchanges.
  • Resolve customer complaints and issues with a friendly and professional approach.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with other departments to enhance customer satisfaction and streamline processes.
  • Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Job Skills

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Finnish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an excellent opportunity for Finnish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and want to provide top-notch support to customers while utilizing their language skills. You will be instrumental in ensuring that clients receive the assistance they need in Finnish, enhancing their overall experience in the logistics sector.


Key Responsibilities

  • Manage customer inquiries regarding logistics services, shipments, and supply chain solutions via phone, email, and chat in Finnish.
  • Assist customers with order tracking, logistics options, and any necessary adjustments to their shipments.
  • Provide detailed information on shipping procedures, delivery times, and service offerings.
  • Resolve customer concerns and issues promptly, maintaining a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system to ensure proper follow-up.
  • Collaborate with internal teams to improve service delivery and streamline operations.
  • Keep updated on industry trends and company services to provide relevant information to customers.

Requirements

Job Skills

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