customer satisfaction

Estonian Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about construction services and thrive in a customer-focused environment. As a representative, you will provide support and guidance to clients in Estonian, assisting them with inquiries related to their construction needs and ensuring a smooth experience.


Key Responsibilities

  • Handle customer inquiries regarding construction services, project details, and timelines via phone, email, and chat in Estonian.
  • Assist clients with service inquiries, quotes, and project management information.
  • Provide clear and detailed information about construction processes, materials, and regulations.
  • Resolve customer issues and complaints promptly and efficiently.
  • Document all customer interactions accurately in the CRM system, ensuring proper follow-up where necessary.
  • Collaborate with project teams to facilitate communication and ensure customer needs are met.
  • Stay informed about construction industry trends and company offerings to provide valuable insights to clients.

Requirements

Job Skills

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Estonian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.


Key Responsibilities

  • Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
  • Assist customers with account management, transactions, and general banking operations.
  • Provide information on loans, credit cards, and investment options.
  • Resolve customer complaints in a professional and timely manner.
  • Document interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with other departments to enhance customer service and address complex issues.
  • Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Job Skills

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Estonian Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.


Key Responsibilities

  • Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
  • Provide information on travel requirements, baggage policies, and service options.
  • Assist customers with their bookings, modifications, and special requests in a timely manner.
  • Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with various internal teams to provide customers with accurate and timely information.
  • Stay informed about aviation trends and company services to assist customers effectively.

Requirements

Job Skills

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Serbian Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.


Key Responsibilities

  • Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
  • Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
  • Educate customers about promotions, product features, and store policies.
  • Document all customer interactions accurately in the CRM system for effective follow-up.
  • Collaborate with sales teams to address customer feedback and improve service delivery.
  • Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements

Job Skills

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Serbian Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and eager to provide exceptional customer support. In this role, you will assist customers in understanding renewable energy solutions and help them navigate their inquiries while delivering outstanding service in Serbian.


Key Responsibilities

  • Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and live chat in Serbian.
  • Educate customers about the benefits of renewable energy, energy efficiency programs, and available options.
  • Assist customers with account management, service inquiries, and troubleshooting.
  • Document all customer interactions accurately in our CRM system to ensure compliance and follow-up.
  • Collaborate with technical and support teams to resolve issues and enhance the customer experience.
  • Stay up to date on industry trends and product offerings to provide relevant and accurate information to customers.

Requirements

Job Skills

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Serbian Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an exciting opportunity for Serbian Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about property and customer service, and who want to contribute to a dynamic and fast-paced environment. As a representative, you will assist clients with their real estate inquiries and provide exceptional support in Serbian.


Key Responsibilities

  • Handle customer inquiries related to real estate listings, property management, and services via phone, email, and chat in Serbian.
  • Provide clients with accurate information regarding properties, pricing, and the home buying/renting process.
  • Assist customers in scheduling viewings and coordinating with real estate agents.
  • Resolve issues and address customer concerns with professionalism and empathy.
  • Document all customer interactions in our CRM system and maintain accurate records.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Stay updated on real estate market trends and property regulations to provide informed assistance.

Requirements

Job Skills

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Serbian Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is delighted to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who possess a passion for helping others and a strong interest in insurance products and services. As a customer service representative, you will assist clients with inquiries and guide them through insurance processes in Serbian.


Key Responsibilities

  • Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Serbian.
  • Provide clear and accurate information regarding coverage options, policy details, and claims procedures.
  • Assist customers with policy changes, renewals, and cancellations.
  • Resolve any customer complaints or issues efficiently, ensuring a high level of satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with underwriting and claims teams to ensure smooth service delivery.
  • Stay informed on insurance industry trends and company offerings to provide relevant guidance to customers.

Requirements

Job Skills

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Serbian Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives within the Information Technology (IT) industry. This role is perfect for individuals who have a strong background in IT and are eager to help customers troubleshoot their technical issues. As a crucial part of our customer support team, you will provide assistance and guidance to clients using your fluency in Serbian to ensure effective communication.


Key Responsibilities

  • Handle customer inquiries related to IT products and services via phone, email, and chat in Serbian.
  • Assist customers with technical issues, software installations, and troubleshooting.
  • Provide users with information on system updates, product features, and best practices.
  • Document customer interactions and technical issues accurately for future reference.
  • Collaborate with IT teams to resolve complex technical problems and improve service delivery.
  • Stay updated on new technologies and developments in the IT field to better assist customers.

Requirements

Job Skills

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Serbian Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a new opportunity for Serbian Speaking Customer Service Representatives in the finance industry! This position is perfect for individuals who are passionate about helping others and have a keen interest in finance. As part of our team, you will engage with clients to provide them with the support and information they need regarding financial services, products, and inquiries, all while communicating effectively in Serbian.


Key Responsibilities

  • Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in Serbian.
  • Provide accurate information regarding loans, investment options, and regulatory requirements.
  • Assist customers in resolving issues related to their accounts or transactions.
  • Document customer interactions and ensure that records are maintained accurately in our CRM system.
  • Collaborate with financial advisors and operational teams to enhance service delivery and customer satisfaction.
  • Stay updated on financial trends and company offerings to provide relevant information to clients.

Requirements

Job Skills

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Serbian Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for Serbian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about learning and committed to providing exemplary customer support. As a representative, you will assist students, educators, and clients in navigating e-learning platforms and educational resources, ensuring a positive experience in Serbian.


Key Responsibilities

  • Manage customer inquiries related to e-learning platforms, course offerings, and enrollment processes via phone, email, and chat in Serbian.
  • Provide guidance on available educational resources, tools, and features to enhance learning experiences.
  • Assist with technical issues related to online learning platforms while offering effective solutions.
  • Resolve customer complaints and concerns in a timely and satisfactory manner to ensure customer satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with educational teams to improve service delivery and support educational goals.
  • Stay updated on industry trends, curriculum changes, and new platform features to provide relevant information to customers.

Requirements

Job Skills

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