Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Agent based in Lisbon, with a competitive salary of 2000 Euro per month. In this role, you will be part of a dynamic team that provides exceptional support to Dutch-speaking clients, enhancing their experience with our services and products.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries and concerns with professionalism.
• Provide information about services, facilitate order placements, and manage customer accounts.
• Resolve customer complaints effectively while ensuring satisfaction and retention.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with internal teams to improve processes and enhance customer service delivery.
• Stay updated on product knowledge and company policies to provide the best support possible.

Requirements

As a Junior Crew Operator

You will coordinate the crew change planning for seafarers of the assigned fleet (5-7 vessels) in compliance with international maritime standards.

As a part of your role, you will:

• Be responsible in crew change planning of the assigned fleet
• Communicate crew needs to Danaos site and manning offices
• Screen and monitor seafarers’ application forms and certificates
• Coordinate the logistics of daily crew movement and the proper execution
• Coordinate all travelling/ticketing arrangements

Requirements

The ideal candidate should have:

• Degree in Shipping/Maritime
• Up to 3 years of experience as Crew Operator
• Familiarity with STCW and MLC convention
• Computer literacy, (experience with Danaos Software will be considered as an additional asset)
• Excellent communication skills and fluency in English
• Efficiency in troubleshooting, organizing skills, attention to detail

Benefits

We offer:

Mercier Consultancy MD is thrilled to present an opportunity for an Italian Speaking Customer Service Agent to support the world's largest jewelry brand. In this prestigious role, you will provide customer service excellence to our esteemed Italian-speaking clientele. Your commitment to quality service will enhance the luxury experience that our brand is known for.

Responsibilities

• Engage with Italian-speaking customers via phone, email, and chat, addressing inquiries related to jewelry products and services.
• Offer detailed product knowledge, assist with order placements, and ensure a seamless shopping experience.
• Resolve issues and customer complaints with professionalism, aiming for timely and effective solutions.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate with team members to foster a culture of excellence and continuous improvement.
• Stay informed about the latest collections, promotions, and special events to provide top-notch service.

Requirements

You will liaise with the vessels and ports to ensure smooth voyage and time charter operation in accordance with company procedures.

As a part of your role, you will:

Assist on the day-to-day secretarial and administrative duties of the department in accordance with the Company’s policy and charterers’ requirements.

The ideal candidate should have

·         Degree in Shipping/Maritime

·         Computer literacy, (experience with Danaos Software will be considered as an additional asset)

·         Excellent communication skills and fluency in English

·         Organizing skills, attention to detail

Requirements

• Degree in Shipping/Maritime
• Experience in Operations of a Shipping company (ideally in container-ships)
• Computer literacy, (experience with Danaos Software will be considered as an additional asset)
• Excellent communication skills and fluency in English
• Efficiency in troubleshooting, organizing skills, attention to detail

Benefits

About us

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships and bulk carriers. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability.  This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world. 

As a Technical Department Secretary

You will be responsible for the comprehensive administrative and support services to ensure the smooth functioning and effectiveness of the Technical Director.

As part of your role, you will:

About us

Due to the expansion of our fleet we are actively seeking for an experienced Deputy Operations Manager (Containerships).

As a part of your role, you will:

• Coordinate and supervise day-to-day a container fleet vessels operational activities.
• Communicate with vessels and be the shore contact to provide support for all daily vessel matters including Commercial issues, cargo handling, navigation and route optimization, vessel schedules, bunkers consumption and stemming, regulations compliance etc
• Provide Instructions to Master regarding all matters and follow up to ensure compliance.
• Negotiate and conclude time charter agreements.
• Be conversant with S&P negotiations and MOA agreements.
• Oversee time charter freight collection.
• Oversee and control the agents’ appointments and FDAs.
• Handle vessels incidents at sea and in port and process claims with P&I and Hull in co-operation with insurance and legal depts.
• Coordinate a team of vessel operators, oversee their daily work-flow and provide them with supervision, support and guidelines.
• Co-operate effectively with all company’s departments regarding the vessels commercial, technical and financial matters.

Requirements

The ideal candidate should have:

About the job 

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars — Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology — we are committed to sustainability, innovation, and operational excellence. 

Role Overview 

The Shredder Machine Technician is responsible for the installation, maintenance, troubleshooting, and repair of industrial shredding equipment used in recycling, waste management, or manufacturing environments. The technician ensures the machines operate efficiently and safely, minimizing downtime and maintaining optimal productivity. 

Key Responsibilities  

Machine Installation & Setup  

• Install and commission new shredding equipment according to manufacturer specifications.  

• Perform alignment, calibration, and testing to ensure proper functionality.  

Routine Maintenance  

About the job 

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars — Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology — we are committed to sustainability, innovation, and operational excellence. 

Role Overview 

The Industrial Electrician is responsible for installing, inspecting, maintaining, and repairing the electrical systems and components associated with shredding machines, conveyors, and facility-wide waste processing systems. This role is vital to ensure minimal downtime, operational safety, and energy efficiency within the facility.  

Key Responsibilities 

Electrical Installation & Commissioning  

• Install and wire electrical panels, control boxes, and motor starters for shredders, conveyors, bailers, and compactors.  

• Read and interpret electrical schematics, wiring diagrams, and equipment manuals.  

• Set up VFDs (Variable Frequency Drives) and PLCs (Programmable Logic Controllers) used in automation of shredding processes.  

Maintenance & Troubleshooting  

The Analyst, Accounting role is responsible for the accurate recording of financial transactions in the general ledger and reconciliations, to support the Senior Associates and Associates, Accounting.  The Analyst, Accounting carries out these duties in accordance with the agreed accounting processes and ensures they are carried out in a timely and materially accurate manner. 

Key responsibilities and accountabilities 

Due to the further expansion of our Bulk Carriers fleet we are actively seeking for an experienced Operator for Bulk Carriers. You will liaise with the vessels and ports to ensure smooth voyage and time charter operation in accordance with company procedures.

As a part of your role, you will:

• Monitor day to day vessels operations and carry out required follow up (messages monitoring, scheduling actions, liaise with port agents etc.)
• Issue daily position reports and co-operate with Chartering dept for vessels deployments and fixtures.
• Handle voyage/time charter pre-fixture and post-fixture operations.
• Monitor Charterers redelivery and delivery to next Charterers and provide support to Master with pre-fixture and post-fixture matters.  
• Coordinate and assist the Master with the port agents for the vessel arrival and departure formalities.
• Monitor vessels port operations and assist the Master with documentation and port/terminal requirements
• Negotiate Port disbursement accounts, appoint port agency and issue invoices and hire statements. Review the PDAs and FDAs and arrange remittances accordingly.
• Assist with claims and Charter party disputes.
• Assist with incidents, accidents response and vessels insurance coverage.
• Participate and coordinate vessels’ purchases and sales deliveries.

Requirements