Our client is a world leader in contact Centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Our client is a world leader in contact centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Work from home
• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Dutch
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is thrilled to present an exciting opportunity for Turkish Speaking professionals to join our team in Sofia, Bulgaria! This position not only offers a chance to work in a vibrant city but also includes paid relocation, making it easier than ever to embark on your new adventure. In this role, you will utilize your Turkish language skills to assist clients and provide exceptional service in various capacities.

Key Responsibilities

• Engage with Turkish-speaking customers via phone, email, and chat, addressing their inquiries and providing detailed assistance.
• Support clients in navigating our services and ensuring satisfaction from the first point of contact.
• Manage administrative tasks related to customer accounts and documentation with precision and accuracy.
• Collaborate with team members to enhance service delivery and create a seamless customer experience.
• Maintain organized records of client interactions and feedback to contribute to service improvement.
• Stay informed about local market trends and cultural context to tailor services to the needs of Turkish-speaking clients.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Swedish Speaking professionals to join our team in Sofia, Bulgaria! This role not only offers an exciting career path but also includes paid relocation to help you settle into this vibrant city. As part of our company, you will engage with clients and provide exceptional support, enhancing their experience with our services amidst the beautiful backdrop of Sofia.

Key Responsibilities

• Assist Swedish-speaking clients with their inquiries, ensuring a high level of service through phone, email, and chat communication.
• Provide comprehensive information regarding our products and services, guiding clients towards the best solutions for their needs.
• Manage customer accounts effectively, processing requests and ensuring all information is accurately recorded in our systems.
• Resolve client issues swiftly and professionally, maintaining a positive customer experience at all times.
• Collaborate with team members to optimize services and enhance overall customer satisfaction.
• Stay updated on company offerings, industry trends, and local attractions to better assist clients.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Romanian Speaking Professional in the vibrant city of Sofia, Bulgaria! With paid relocation included, this position invites enthusiastic individuals who are eager to embrace new challenges and cultures while providing exceptional service to our Romanian-speaking clients.

Key Responsibilities

• Engage with Romanian-speaking clients, assisting them with inquiries, services, and support through various communication channels.
• Provide accurate information and guidance regarding our offerings, ensuring clients have the resources they need to make informed decisions.
• Process applications, reservations, or service requests with precision to deliver a seamless customer experience.
• Troubleshoot and resolve client issues effectively, maintaining a high level of professionalism at all times.
• Log and track customer interactions in our CRM system to enhance service delivery.
• Collaborate with team members to optimize processes and foster a supportive work environment.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Positions in the vibrant city of Sofia, Bulgaria! We are offering paid relocation to those ready to embark on this adventure. This role is perfect for individuals looking to leverage their language skills in a dynamic work environment while enjoying the culture and beauty of Sofia.

Key Responsibilities

• Assist Portuguese-speaking clients with inquiries and support across various channels, including phone, email, and chat.
• Provide accurate and helpful information regarding services, products, and local insights.
• Coordinate and process client requests efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate records of interactions and follow up on client inquiries as necessary.
• Work closely with team members to continuously improve service delivery and customer experience.
• Stay informed about industry trends and company offerings to provide informed support to clients.

Requirements