Mercier Consultancy MD is pleased to offer an exciting position for a Norwegian Customer Support Consultant in our Athens office. In this role, you will be the primary point of contact for our Norwegian-speaking customers, helping them with inquiries and ensuring an exceptional service experience in the process.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients through phone, email, and chat.
• Address inquiries related to products, services, and account issues or concerns.
• Resolve customer complaints with patience and professionalism.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to tackle complex issues and improve customer experience.
• Stay informed about the latest product offerings and updates to best assist customers.

Requirements

Become a vital part of Mercier Consultancy MD as an Italian Speaking Parcel Recovery Specialist! This remote position offers you the flexibility to work from anywhere in Greece while playing a crucial role in assisting our Italian-speaking customers in recovering parcels efficiently. If you are passionate about logistics and customer service, this opportunity is perfect for you!

Your Role

As an Italian Speaking Parcel Recovery Specialist, you'll be responsible for managing inquiries related to parcel recovery operations. Your excellent communication skills and problem-solving abilities will help you navigate customer concerns and provide effective solutions.

Key Responsibilities

• Engage with Italian customers to assist with parcel recovery inquiries via phone, email, and chat.
• Provide guidance on recovery procedures and documentation requirements.
• Troubleshoot issues related to lost or damaged parcels and offer effective solutions.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate closely with logistics and support teams to ensure timely parcel recovery.
• Stay updated on company policies and parcel recovery procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is on the lookout for a skilled Italian Social Media Content Moderator to become an integral part of our team in Athens. In this role, you will play a vital part in managing user-generated content across a variety of social media platforms. Your primary goal will be to ensure a positive and inclusive online environment for our Italian-speaking audience while adhering to community guidelines.

Key Responsibilities

• Moderate and assess social media content in Italian, ensuring compliance with established community standards.
• Engage with users through comments and direct messages, responding in a timely and professional manner.
• Identify and report any content that violates community guidelines or exhibits inappropriate behavior.
• Monitor trends in user interaction to provide actionable insights that can enhance moderation strategies.
• Collaborate with the social media and marketing teams to optimize content strategies and improve user engagement.
• Stay informed on the latest trends and best practices in social media and content moderation.

Requirements

Mercier Consultancy MD is looking for an ambitious Italian Sales & Business Development Representative to join our team in Athens. This is an exciting opportunity for individuals who are passionate about sales and eager to contribute to business growth in the Italian market. As a representative, you will be responsible for driving sales initiatives and establishing strong relationships with our clients in Italy.

Key Responsibilities

• Develop and implement effective sales strategies to identify and pursue new business opportunities within the Italian market.
• Engage with potential clients through outreach activities, including phone calls, emails, and networking events.
• Understand client needs and provide customized solutions that align with our service offerings.
• Maintain accurate records of sales activities and client interactions in our CRM system.
• Collaborate with marketing and product teams to enhance positioning and delivery of services to clients.
• Conduct market research to stay informed about industry trends and competitors.
• Achieve and exceed sales targets while contributing to the overall objectives of the team.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable.

Key Responsibilities

• Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
• Assist customers with order placements, product questions, and service requests.
• Maintain accurate records of customer interactions in our CRM system.
• Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
• Collaborate with various departments to address customer needs and enhance service delivery.
• Stay updated on product knowledge, promotions, and changes to the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to announce openings for Italian Customer Advisors in the vibrant city of Athens! We are seeking enthusiastic candidates who are passionate about customer service and want to engage with Italian-speaking clients. This role offers a fantastic opportunity to be part of a dynamic team dedicated to providing exceptional support.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, service-related questions, and any issues they may encounter.
• Troubleshoot customer complaints and deliver effective solutions to ensure satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with other teams to relay customer feedback and help improve service processes.
• Stay informed about company offerings and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is looking for an enthusiastic Italian Customer & Technical Support Representative to join our team in Athens, Greece. This role is ideal for individuals who are passionate about customer service and have a knack for technical problem-solving. You will assist our Italian-speaking clients by addressing their inquiries and technical issues, ensuring they receive the best support during their experience with our products.

Key Responsibilities

• Provide exceptional customer service and technical support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve inquiries related to products, services, and technical issues effectively.
• Guide customers through processes and product functionalities, ensuring they have a clear understanding.
• Maintain accurate documentation of customer interactions and resolutions within the support system.
• Collaborate with cross-functional teams to identify recurring issues and contribute to improvements.
• Stay current on product knowledge and industry updates to enhance support quality.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for German Customer Service Representatives for a leading Electronics Company located in Athens. This is an excellent opportunity for individuals who are passionate about technology and customer service. As a customer service representative, you will provide support to clients in German, assisting them with inquiries about electronic products and services.

Key Responsibilities

• Provide exceptional customer service to clients by managing inquiries related to electronic products, technical specifications, and services via phone, email, and chat in German.
• Assist customers with order processing, product returns, troubleshooting, and account management.
• Offer detailed information on product features, warranty policies, and servicing options.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Accurately document all customer interactions and complaints in the CRM system for future reference.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on product offerings and industry trends to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is seeking a skilled German B2B Inbound Sales Advisor to join our team in Athens, offering a competitive base salary of 2000 Euro per month. This is an excellent opportunity for individuals with a strong sales background and fluency in German, looking to enhance their careers in a dynamic environment. As a B2B Inbound Sales Advisor, you will connect with business clients, understand their needs, and provide tailored solutions that drive business success.

Key Responsibilities

• Respond to incoming inquiries from German-speaking B2B clients, providing exceptional customer service and support.
• Identify client needs and recommend appropriate services to meet their business objectives.
• Maintain comprehensive records of customer interactions and sales activities in our CRM system.
• Build strong relationships with key decision-makers to foster long-term partnerships.
• Collaborate with marketing and product teams to develop strategies that enhance lead generation and conversion efforts.
• Stay updated on industry trends, market conditions, and product knowledge to effectively inform clients.
• Achieve individual and team sales targets, contributing to overall company success.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Customer Support Representative for a prestigious jewelry company, with the flexibility of working remotely from beautiful Greece. In this role, you will be the primary contact for our French-speaking clients, providing exceptional service and assistance related to our exclusive jewelry collections.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding product details, orders, returns, and other service-related issues.
• Resolve customer complaints and issues efficiently, ensuring a delightful customer experience.
• Document all customer interactions thoroughly in our CRM system to support continual service improvement.
• Collaborate with sales and logistics teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain up-to-date knowledge of jewelry products and industry trends to provide informed recommendations.

Requirements