Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and enjoy engaging with customers to provide exceptional service. As a representative, you will assist clients in navigating our media offerings, addressing inquiries, and ensuring a delightful customer experience.

Key Responsibilities

• Handle customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and live chat in Italian.
• Provide support for account management, including troubleshooting issues and assisting with service activation.
• Offer detailed information about products, service features, and upcoming content releases.
• Resolve customer issues, complaints, and feedback efficiently and professionally.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with internal teams to enhance the customer experience and address any service-related challenges.
• Stay updated on industry trends and company offerings to provide customers with relevant information.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role offers a chance to join a dynamic team committed to providing top-notch service to clients in a critical industry. You will be responsible for assisting customers with their inquiries related to energy products and services, ensuring that they receive accurate and timely support.

Key Responsibilities

• Manage customer inquiries regarding oil and gas products, pricing, and services via phone, email, and chat in Italian.
• Provide assistance with account management, service requests, and troubleshooting issues.
• Educate customers on product usage, safety regulations, and service features.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical and sales teams to facilitate solutions for customers.
• Stay updated on industry regulations and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
• Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
• Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
• Document customer interactions accurately and follow through on outstanding issues.
• Collaborate with various teams to enhance the quality of service provided to customers.
• Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced IT Service Manager for the service, operations design and development. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail: