Join Mercier Consultancy MD as an Italian Speaking Travel Consultant and embark on a rewarding career while enjoying the stunning beauty of Greece! In this remote role, you will assist Italian-speaking clients in planning their perfect travel experiences, blending your love for travel with exceptional customer service.

Key Responsibilities

• Assist Italian-speaking clients via phone, email, and chat, providing exceptional support for their travel inquiries.
• Offer tailored advice on travel packages, destinations, and lodging that meet client needs and preferences.
• Create customized travel itineraries that showcase clients’ interests and ensure enjoyable experiences.
• Address and resolve customer concerns and inquiries efficiently, striving for high satisfaction levels.
• Maintain accurate records of client interactions and preferences in our CRM system for smooth follow-up.
• Stay updated on the latest travel trends and notable destinations to provide relevant and exciting recommendations.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team of an innovative online bank, working remotely from Greece. This role is perfect for individuals who are committed to delivering outstanding customer support to German-speaking clients, ensuring they have a seamless banking experience.

Responsibilities

• Provide assistance to German-speaking customers via phone, email, and chat, addressing inquiries related to banking products and services.
• Guide customers through account management, transaction processes, and product features.
• Resolve customer complaints and inquiries promptly while ensuring a high level of satisfaction.
• Accurately document all customer interactions in the CRM system for reference and quality control.
• Collaborate with other teams to escalate and resolve complex issues efficiently.
• Stay up-to-date with banking regulations, products, and services to offer accurate information to customers.

Requirements

Mercier Consultancy MD is proud to present an exciting position for a German Speaking Customer Service Agent with an esteemed international airline based in Athens. This role is perfect for individuals who are enthusiastic about the travel industry and are committed to delivering high-quality service to German-speaking customers.

Responsibilities

• Provide support to German-speaking customers via phone, email, and in-person, addressing inquiries about flight bookings, changes, and policies.
• Assist customers with baggage queries, flight information, and travel itineraries to ensure a smooth journey.
• Handle and resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for ongoing service improvement.
• Collaborate with colleagues in different departments to provide comprehensive support and solutions to customer needs.
• Stay updated on airline services, promotions, and procedures to provide accurate and timely information.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Travel Consultant and experience the freedom of remote work while enjoying the splendid scenery of Greece! In this role, you will assist Dutch-speaking clients in planning their travel adventures from anywhere in Greece, combining your travel expertise with your passion for customer service.

Primary Responsibilities

• Provide exceptional support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Offer personalized recommendations on travel packages, destinations, and accommodations tailored to client preferences.
• Create customized travel itineraries that align with clients’ interests and budgets.
• Address and resolve customer inquiries and concerns with professionalism and efficiency.
• Maintain accurate records of client interactions in the CRM system for follow-ups and service improvement.
• Stay updated on travel industry trends and destination insights to provide informed advice to clients.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Czech Speaking Travel Consultant and enjoy the flexibility of remote work while living in picturesque Greece! This role allows you to harness your passion for travel and customer service, assisting Czech-speaking clients in creating memorable travel experiences from the comfort of your home.

Key Responsibilities

• Communicate effectively with Czech-speaking clients, assisting them with travel inquiries and bookings through various channels.
• Provide personalized recommendations on travel packages, destinations, and accommodations according to client needs.
• Design tailored travel itineraries that reflect clients' interests and preferences for an unforgettable experience.
• Resolve customer concerns and inquiries promptly and courteously, ensuring the highest level of satisfaction.
• Document client interactions and feedback in our CRM system to ensure seamless communication and follow-up.
• Stay informed on the latest travel trends and destination offerings to provide informed advice to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Swedish Speaking Customer Experience Agent, offering the chance to work remotely from Greece! We are seeking passionate individuals who are committed to providing outstanding customer support to our Swedish-speaking clientele. In this role, you will ensure that our customers receive the highest level of service while enjoying the comforts of a remote work environment.

Key Responsibilities

• Provide exceptional customer support in Swedish via phone, email, and chat, addressing various inquiries and issues.
• Utilize our CRM system to accurately log and track customer interactions and resolutions.
• Proactively resolve customer concerns by understanding their needs and ensuring a satisfactory outcome.
• Engage with customers to gather feedback and insights for continuous improvement of our services.
• Collaborate with team members to share knowledge and enhance the customer experience across the board.
• Keep updated on product features, promotions, and industry developments to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to provide Slovak Speaking Customer Service positions in the beautiful country of Bulgaria, along with a paid relocation package! This unique opportunity allows you to enhance your career while immersing yourself in the wonderful culture and scenery of Bulgaria.

Why Join Us?

At Mercier Consultancy MD, we are committed to creating a positive and engaging work environment. You will be an integral part of our team, driving customer satisfaction and delivering exceptional service.

Key Responsibilities

• Offer exceptional support to Slovak-speaking customers via phone, email, and chat, ensuring professional and friendly communication.
• Assist customers in understanding our products and services, providing clear and accurate information.
• Quickly resolve customer issues and inquiries to maintain high levels of satisfaction.
• Document customer interactions meticulously and follow up to ensure all needs are addressed.
• Collaborate with team members and other departments to improve overall service quality.
• Stay updated on our offerings and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for a Slovak Speaking Customer Service Agent to join our team in Sofia. This position comes with a fully paid relocation package, making it ideal for those looking to embrace a new adventure while helping Slovak-speaking customers with their service needs. You will play a crucial role in ensuring customer satisfaction by delivering outstanding support and problem-solving capabilities.

Responsibilities

• Assist Slovak-speaking customers through various communication channels, including phone, email, and chat.
• Provide support regarding inquiries related to products and services while ensuring a positive customer experience.
• Resolve customer complaints and issues effectively, maintaining professionalism throughout.
• Accurately document customer interactions in the CRM system to ensure clear and consistent communication.
• Collaborate with fellow team members and departments to drive efficiency and improve service delivery.
• Stay updated on product knowledge and company policies to provide accurate assistance to customers.

Requirements

Mercier Consultancy MD is pleased to offer an outstanding opportunity for a Polish Speaking Customer Service Agent in Sofia, with a fully paid relocation package! This position allows you to immerse yourself in a dynamic work environment while providing excellent support for Polish-speaking clients within a respected global organization.

Responsibilities

• Assist Polish-speaking customers through multiple channels, such as phone, email, and chat, answering inquiries and providing product information.
• Troubleshoot and resolve customer issues efficiently, focusing on ensuring a high level of satisfaction.
• Maintain accurate records of interactions in the CRM system, ensuring detailed documentation of customer feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on company products and services to provide informed and helpful support.
• Promote the company’s values and maintain a positive brand image through effective communication.

Requirements

Mercier Consultancy MD is delighted to offer the opportunity for a Norwegian Speaking Customer Experience Agent to join our remote team from Greece! We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service. In this role, you will be instrumental in ensuring our Norwegian-speaking customers receive the highest level of support and satisfaction.

Key Responsibilities

• Provide exceptional customer service in Norwegian across multiple channels, including phone, email, and chat.
• Effectively resolve customer inquiries and issues to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Gather and analyze customer feedback to enhance service offerings and improve processes.
• Work collaboratively with team members to optimize customer experiences and share best practices.
• Stay informed about company products, services, and industry trends to provide accurate information to customers.

Requirements