Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
• Provide information about various tourist destinations, including accommodations and local attractions.
• Assist customers in the booking process and handle modifications or cancellations smoothly.
• Address customer complaints and resolve issues promptly to ensure guest satisfaction.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless guest experience.
• Stay updated on hospitality industry trends and local tourism information.

Requirements

🌟 Mercier Consultancy MD is excited to invite applications for the role of Italian Speaking Customer Service Representatives in the vibrant real estate industry! If you are passionate about helping others find their dream homes and providing exceptional service with a friendly touch, we want to hear from you. In this role, you will connect with clients in Italian, guiding them through their inquiries and ensuring a smooth and enjoyable experience.

Key Responsibilities

• Assist customers with inquiries related to real estate listings, rental processes, and property management via phone, email, and chat in Italian.
• Provide personalized support and information, helping clients make informed decisions regarding their real estate needs.
• Resolve customer issues and complaints with a positive attitude, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain up-to-date records.
• Collaborate with real estate agents and teams to enhance service delivery and customer experience.
• Stay informed about the real estate market trends and property options to better assist clients.

Requirements

🌟 Are you an engaging Italian speaker with a passion for the Media & Entertainment industry? Mercier Consultancy MD has the perfect opportunity for you! Join our vibrant team as an Italian Speaking Customer Service Representative, where you'll be at the forefront of delivering exceptional service to our clients. In this exciting role, your customer service expertise will help our users connect with the entertainment content they love while highlighting your flair for communication and problem-solving.

🎬 Key Responsibilities

• Manage customer inquiries related to media and entertainment services through phone, email, and live chat in Italian.
• Provide personalized assistance for subscriptions, content inquiries, and technical issues.
• Share your passion for entertainment by guiding customers through our offerings and enhancing their experience.
• Resolve customer complaints and issues with a friendly and solution-oriented approach.
• Document customer interactions accurately, ensuring follow-through and maintaining high service standards.
• Collaborate closely with cross-functional teams to improve service delivery and customer satisfaction.
• Stay updated on the latest trends in the media and entertainment industry to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for an Italian Speaking Advisor to join the ranks of the World's Leading Insurance Broker. This role is perfect for those who are passionate about customer service and want to make a difference in the insurance industry. As an Advisor, you will play a critical role in assisting Italian-speaking clients with their insurance needs, providing expert advice and support to help them navigate their policies and options.

Key Responsibilities

• Respond to client inquiries in Italian, providing detailed information about insurance products and services.
• Assist clients with the application and claims process, ensuring a smooth and efficient experience.
• Build strong, trusting relationships with clients by providing personalized guidance based on their unique needs.
• Document client interactions and maintain accurate records in the company's CRM system.
• Collaborate with underwriting and policy teams to ensure client requirements are met effectively.
• Stay informed on industry trends and regulatory changes to provide the best advice to clients.

Requirements

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced AI/GenAI - ML Engineer for build and maintain scalable and efficient machine learning pipelines. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced AI/GenAI - ML Engineer for build and maintain scalable and efficient machine learning pipelines. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced Senior AI Solution Architect for the design and architect comprehensive AI-driven solutions. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail: