Mercier Consultancy MD is delighted to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for Booking.com, with the exciting prospect of working in beautiful Greece. This role is perfect for individuals who have a passion for travel and customer service. As a representative, you will assist customers in Dutch, providing them with the best support and information related to their travel bookings.

Key Responsibilities

• Manage customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Dutch.
• Provide detailed information about accommodations, services, and promotions available on Booking.com.
• Assist customers in resolving issues related to their travel plans and provide solutions in a timely manner.
• Effectively handle customer complaints, ensuring a positive and satisfactory experience.
• Document all customer interactions in the CRM system for quality assurance and follow-up.
• Collaborate closely with internal teams to enhance service delivery and optimize customer experience.
• Stay updated on travel trends, destinations, and Booking.com policies to offer accurate assistance.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Care Representative for a renowned Travel Company! This role offers a unique opportunity to assist Dutch-speaking customers while enjoying the stunning backdrop of Greece, complete with a fully paid relocation package. If you are passionate about travel and customer service, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support in Dutch through various channels, including phone, email, and live chat regarding travel inquiries and bookings.
• Assist customers with flight reservations, itinerary changes, cancellations, and general travel information.
• Work closely with operational teams to resolve any customer issues and enhance service quality.
• Document all customer interactions accurately in our CRM system and follow up as needed.
• Gather and analyze feedback from customers to identify areas for improvement in service delivery.
• Stay updated on travel regulations, promotions, and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Croatian speakers to join our dynamic team within the Tourism Industry in Greece! This position includes fully paid relocation, allowing you to immerse yourself in a vibrant culture while you help shape unforgettable travel experiences for clients.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients in the tourism sector via phone, email, and chat.
• Assist clients with travel inquiries, bookings, and modifications, ensuring they receive the best products and services available.
• Resolve any customer issues efficiently and professionally, maintaining high satisfaction levels.
• Document customer interactions and feedback in our CRM system to enhance service delivery and efficiency.
• Collaborate with various teams to ensure a seamless travel experience for all clients.
• Stay up to date with the latest tourism trends and local attractions to offer knowledgeable recommendations to clients.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Handle customer inquiries via chat and email in a professional and courteous manner
• Resolve issues efficiently while providing accurate and detailed responses
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is pleased to announce multiple remote job opportunities for Dutch/Flemish speakers in Greece! These positions allow you to work from anywhere in Greece while leveraging your language skills in a dynamic and engaging environment. As part of our team, you will be responsible for providing excellent service to our Dutch-speaking clients, contributing to their satisfaction and loyalty.

Key Responsibilities

• Deliver high-quality customer service in Dutch/Flemish through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries, support requests, and product information.
• Document and manage customer interactions accurately in our CRM system.
• Resolve customer issues and complaints promptly to ensure a positive experience.
• Collaborate with team members to share insights and improve service processes.
• Stay informed about product features, promotions, and company updates to provide accurate assistance.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com. In this role, you will engage with customers in Croatian, providing exceptional support and assistance with their travel and accommodation inquiries. This position is perfect for individuals who are passionate about travel and dedicated to ensuring an outstanding customer experience.

Key Responsibilities

• Manage customer inquiries related to bookings, cancellations, and accommodation services via phone, email, and chat in Croatian.
• Provide accurate information regarding properties, amenities, and travel tips to enhance customer experiences.
• Assist customers with troubleshooting issues related to their bookings and ensure prompt resolutions.
• Handle complaints and feedback professionally, striving to exceed customer expectations.
• Document all customer interactions accurately in the CRM system for effective record-keeping.
• Collaborate with the internal team to improve service delivery and address customer needs effectively.
• Stay informed about travel trends and Booking.com services to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Care Representative for a leading Travel Company! This engaging role allows you to work in the beautiful setting of Greece while assisting Croatian-speaking clients with their travel needs. If you have a passion for travel and delivering outstanding customer service, this could be the perfect position for you!

Key Responsibilities

• Provide excellent customer support in Croatian via phone, email, and live chat for travel inquiries, bookings, and arrangements.
• Assist customers with information regarding travel packages, itineraries, modifications, and cancellations.
• Collaborate with internal teams to resolve customer issues and enhance the overall customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Gather customer feedback to identify trends and suggest improvements for service delivery.
• Stay informed about travel regulations, industry trends, and our product offerings to provide informed support to customers.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.

Key Responsibilities

• Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
• Manage customer complaints professionally to ensure satisfaction and loyalty.
• Accurately log customer interactions in our CRM system for seamless follow-ups.
• Collaborate with team members to foster a supportive and effective working atmosphere.
• Stay updated on our products and services to provide knowledgeable assistance to customers.
• Engage in continuous training to improve skills and enhance service delivery.

Requirements

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer the position of German Speaking Customer Representative with the attractive benefit of paid relocation to Greece!

This is a fantastic opportunity to experience a vibrant new culture while providing top-notch customer support to our clients.

Your Role:

• Deliver exceptional customer service to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to ensure accurate and efficient service.
• Collaborate with colleagues to ensure timely resolutions of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn and utilize new tools and technologies in a remote work setting.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this incredible opportunity!

Benefits