Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives with a focus on the Travel & Hospitality sector in Athens. This role is perfect for individuals who are passionate about travel and dedicated to delivering exceptional customer experiences. As a member of our customer service team, you will assist clients in navigating their travel inquiries and ensuring they have a memorable experience.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in Polish.
• Provide comprehensive information on destinations, travel packages, and local attractions.
• Assist customers with resolving issues related to bookings, cancellations, and changes.
• Deliver prompt and effective solutions to customer complaints and inquiries, ensuring high satisfaction.
• Accurately document all customer interactions and maintain records in the CRM system.
• Collaborate with internal travel teams to enhance customer service and offer tailored solutions.
• Stay updated on travel regulations, company offerings, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Food Delivery Platform, with the work location in beautiful Greece. This role is perfect for dynamic individuals who are passionate about customer service and food delivery solutions. As a representative, you will assist customers in navigating their inquiries efficiently while communicating effectively in Danish.

Key Responsibilities

• Handle customer inquiries regarding orders, delivery status, and service-related questions via phone, email, and live chat in Danish.
• Provide clients with accurate information about menu options, pricing, and promotions.
• Assist customers with order modifications, cancellations, and feedback management.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Accurately document all interactions and update customer information in the CRM system.
• Collaborate with delivery teams and restaurant partners to enhance the customer experience.
• Stay informed about the latest trends in food delivery and service offerings to better assist customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for food and customer service, and who are looking to work in a vibrant environment. As a representative, you will assist customers in Dutch, ensuring they have a seamless experience when ordering food and navigating the platform.

Key Responsibilities

• Handle customer inquiries about food orders, delivery options, and platform features via phone, email, and chat in Dutch.
• Provide accurate information on restaurant menus, pricing, and promotions.
• Assist customers with order placement, modifications, and any delivery-related concerns.
• Resolve issues and complaints promptly and efficiently, ensuring high customer satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with the logistics team to address order-related issues and improve service delivery.
• Stay informed about promotions and new restaurant partnerships to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
• Provide detailed information on travel packages, special offers, and itineraries.
• Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
• Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently to ensure satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system.
• Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
• Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.

Requirements

Mercier Consultancy MD is excited to offer a thrilling opportunity for a German Speaking Hospitality Support Agent! This role allows you to work in beautiful Greece, with all relocation costs fully covered. As part of our team, you will provide outstanding support to our German-speaking clients, assisting them with their hospitality needs and ensuring a remarkable customer experience.

Key Responsibilities

• Assist German-speaking clients with their inquiries and bookings through phone, email, and chat.
• Provide detailed information on available accommodations, services, and local attractions to help clients make informed decisions.
• Process reservations accurately, confirming all details to ensure a seamless booking experience.
• Handle customer inquiries and resolve any issues related to bookings professionally and promptly.
• Maintain thorough records of client interactions and reservations in our CRM system.
• Stay informed about hospitality trends and local offerings to provide clients with the best recommendations.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond