DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs

About DSI

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for a German Speaking Sales Representative with paid relocation to beautiful Greece. We are looking for motivated and energetic individuals who are fluent in German and have a passion for sales. As a Sales Representative, you will play a pivotal role in promoting our client's cutting-edge products and services while enjoying the rich culture and stunning landscapes of Greece.

Key Responsibilities

• Identify and reach out to potential clients through various communication channels, including phone, email, and networking.
• Present and demonstrate the features and advantages of our client’s offerings, tailoring your approach to meet each customer's needs.
• Achieve and exceed individual sales targets while contributing to the team's overall success.
• Conduct market research to stay informed about industry trends and competitive activities.
• Collaborate with marketing and customer service teams to ensure a seamless customer experience.
• Participate in ongoing training programs to enhance product knowledge and sales skills.

Requirements

Are you ready to embark on a new adventure? Mercier Consultancy MD is seeking dynamic French Speaking Contact Center Agents to join our vibrant team in stunning Greece. This is an amazing opportunity complete with fully paid relocation, giving you the chance to experience a new culture while enhancing your career in customer service.

Your Responsibilities:

• Manage incoming customer inquiries through phone, email, and chat.
• Provide exceptional service to a diverse and international customer base.
• Resolve customer issues effectively and ensure a positive experience.
• Accurately log customer interactions in our CRM system.
• Collaborate with team members to maintain high levels of customer satisfaction.
• Stay knowledgeable about our products and services to deliver tailored support.

Requirements

Are you ready for an exciting new adventure? Mercier Consultancy MD is looking for enthusiastic Flemish Contact Center Agents to join our team in beautiful Greece. This is a fantastic opportunity that includes fully paid relocation, allowing you to embrace a new culture while advancing your career in customer service.

What will you do?

• Handle incoming customer inquiries via phone, email, and chat.
• Deliver exceptional customer service to a diverse, international clientele.
• Offer solutions to customer problems and ensure a satisfying experience.
• Accurately document customer interactions in our CRM system.
• Collaborate with team members to maintain high customer satisfaction levels.
• Stay informed about our products and services to provide optimal support.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Care Advisor for Fashion Retail in a remote role based in Greece! We are seeking energetic and fashion-savvy individuals who are dedicated to providing outstanding customer support to our Dutch-speaking clientele in the fashion industry. Your role will play a vital part in ensuring customer satisfaction and enhancing their shopping experience.

Key Responsibilities

• Provide top-notch customer service in Dutch through phone, email, and live chat.
• Assist customers with inquiries related to fashion products, order tracking, and store policies.
• Educate customers on product selections and current fashion trends.
• Document and manage customer interactions in our CRM platform to ensure timely follow-ups.
• Address customer complaints and issues promptly, escalating as necessary.
• Collaborate with team members to maintain a high level of service quality.
• Stay up-to-date with the latest fashion trends and product knowledge to better assist customers.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Customer Support Representative specializing in E-commerce to join our energetic team in Athens. This position is ideal for individuals who are enthusiastic about delivering excellent customer service and have a strong command of the Czech language. You will play a vital role in addressing the needs and concerns of our Czech-speaking customers, ensuring a seamless online shopping experience.

Key Responsibilities

• Provide high-quality customer support to Czech-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries regarding product details, order statuses, and account management.
• Effectively resolve complaints and issues to maximize customer satisfaction.
• Maintain accurate records of customer interactions and feedback for improvement purposes.
• Work collaboratively with other departments to address complex customer queries and issues.
• Stay informed about product knowledge, promotions, and updates to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Croatian Customer Support Representative in the beautiful city of Athens, Greece. This role is ideal for energetic individuals who are passionate about customer service and want to assist our Croatian-speaking clients in their inquiries and challenges.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat.
• Respond promptly and accurately to inquiries about products, services, and company policies.
• Identify and resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions in our CRM system for continuous improvement and service enhancement.
• Collaborate with team members across departments to deliver comprehensive solutions to customer needs.
• Stay informed about the latest product offerings and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Sales Representative to join a leading software company based in the vibrant city of Athens, Greece. This role is perfect for energetic and results-driven individuals who are fluent in Spanish and have a passion for technology and sales. As a Sales Representative, you will be integral in promoting innovative software solutions to a diverse clientele, helping them enhance their businesses through technology.

Key Responsibilities

• Identify and develop relationships with potential clients through various outreach methods including calls, emails, and networking.
• Effectively communicate the features and benefits of the software products, guiding customers to make informed decisions.
• Achieve and exceed individual sales targets while contributing to the overall team success.
• Keep abreast of industry trends and competitor actions to adjust sales strategies accordingly.
• Work cross-functionally with marketing and customer support teams to provide an excellent customer experience.
• Participate in continuous training to ensure up-to-date knowledge of products and market developments.

Requirements

We are seeking a detail-oriented and motivated Staff Accountant to join our accounting team. The ideal candidate will have strong analytical skills, proficiency in Microsoft Excel, and hands-on experience preparing and booking journal entries. This role will support month-end close, reconciliations, and general ledger maintenance to ensure the accuracy of financial reporting.

Key Responsibilities:

• Record and post daily cash receipts
• Communication with customers regarding outstanding balances
• Prepare and record monthly journal entries, including accruals, prepaids, and reclassifications
• Prepare and complete monthly bank reconciliations
• Perform monthly credit card reconciliations and collect supporting receipts from cardholders
• Reconcile general ledger accounts and research variances as needed
• Maintain accurate and organized financial records in compliance with GAAP
• Assist with month-end and year-end closing processes
• Support preparation of financial statements and management reports
• Analyze financial data to identify trends or discrepancies
• Assist with audits by providing documentation and explanations as required
• Contribute to process improvements and efficiencies within the accounting function
• Perform ad hoc analysis and projects as assigned by management

Requirements

DSI Systems Inc., an authorized partner of DIRECTV, is looking for an energetic and motivated individual to join our Lodging & Institutions sales team as an Entry-Level Sales Representative. This role is perfect for someone who is eager to learn, ready to take the first step in their career, and thrives in a supportive, family-owned business environment. At DSI, we value growth from within—many of our leaders started in entry-level positions just like this one.

As part of our team, you will help bring DIRECTV services to hotels, senior living communities, and other lodging facilities by identifying opportunities, building relationships, and partnering with local dealers. You’ll gain hands-on experience in sales and account management while working closely with a team that values collaboration, trust, and genuine customer relationships.

*THIS IS AN IN-OFFICE POSITION THAT WILL REPORT TO OUR URBANDALE, IOWA OFFICE*
Monday – Friday 8:30 am – 5 pm

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.