Mercier Consultancy MD is excited to present a unique opportunity to work remote in Greece for Eneco! This role invites enthusiastic individuals who are eager to discover, experience, and contribute to an innovative company while enjoying the beautiful landscapes and culture of Greece. As part of our team, you will engage with customers and assist them in navigating our products and services, all while working in a dynamic and supportive environment.

Key Responsibilities

• Engage customers through various communication channels, providing information and assistance related to Eneco's services.
• Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
• Document interactions and maintain accurate records in our CRM system to track customer feedback and service quality.
• Collaborate with team members to share insights and improve customer experience strategies.
• Stay updated on company products, services, and industry trends to provide informed assistance.
• Enjoy the flexibility of remote work while embracing the vibrant culture and scenery of Greece.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Nederlandse Klanten Service Agent, based in Greece. This role is ideal for individuals who have a passion for customer service and are fluent in Dutch. You will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring their inquiries and concerns are resolved effectively.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to products and services, providing accurate and timely information.
• Resolve issues and complaints with a focus on customer satisfaction, ensuring a positive experience.
• Document customer interactions in the CRM system for tracking and follow-up purposes.
• Collaborate with team members to improve service delivery and customer experience.
• Stay knowledgeable about company policies, promotions, and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is actively seeking a talented Dutch Speaking Sales Specialist to join our dynamic team, offering the chance to work (remotely) from Bulgaria with the added benefit of paid relocation. In this exciting role, you will leverage your language skills and sales expertise to engage with Dutch-speaking clients, understand their needs, and provide tailored solutions that promote our portfolio of services.

Key Responsibilities

• Proactively identify and engage potential clients in the Dutch market through research and outreach.
• Deliver compelling sales presentations and product demonstrations to highlight the benefits of our services.
• Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Utilize CRM tools to track leads, manage the sales process, and document all client interactions.
• Work collaboratively with marketing and product teams to optimize lead generation strategies and contribute to promotional campaigns.
• Achieve or exceed sales targets and KPIs set by the management team.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Sales Specialist and embark on an exciting career journey while working (remotely) from Bulgaria with paid relocation! We are looking for dynamic sales professionals who communicate fluently in Dutch and possess a passion for sales and customer relationships. In this pivotal role, you will engage with potential clients, identify their needs, and provide them with exceptional solutions tailored to the Dutch-speaking market.

Key Responsibilities

• Research and identify new business opportunities within the Dutch market.
• Conduct targeted sales outreach, including phone calls and video meetings, to present our services effectively.
• Develop and maintain strong relationships with clients to ensure continued business.
• Manage the sales pipeline and maintain accurate records in our CRM software.
• Collaborate with internal teams to refine sales strategies and improve customer engagement.
• Meet or exceed monthly sales targets to contribute significantly to our business growth.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch Speaking Sales Specialist, providing an exciting opportunity to work (remotely) from Bulgaria with paid relocation. This role is perfect for energetic and results-driven sales professionals who are fluent in Dutch and have a passion for driving business growth. As a Sales Specialist, you will be responsible for engaging with clients, understanding their needs, and offering our tailored solutions in the Dutch-speaking market.

Key Responsibilities

• Identify and target potential leads through market research and outreach efforts.
• Conduct sales calls and presentations to effectively communicate the benefits of our services to Dutch-speaking clients.
• Build and nurture relationships with clients, ensuring a high level of customer satisfaction.
• Follow up on leads and maintain a robust sales pipeline through diligent tracking in our CRM system.
• Collaborate with marketing teams to develop strategies aimed at enhancing lead generation and brand awareness.
• Meet and exceed sales targets while contributing to the overall success of the company.

Requirements

Join the team at Mercier Consultancy MD as a Dutch Speaking Order to Cash Specialist! This exciting role offers you the chance to work in beautiful Greece with full relocation support. As an Order to Cash Specialist, you will play a crucial role in managing the order process, ensuring seamless transactions for our Dutch-speaking clients.

Key Responsibilities

• Manage the order processing cycle from order receipt to cash collection, ensuring timely and accurate transactions.
• Communicate with Dutch-speaking clients to address inquiries and resolve any order-related issues.
• Collaborate with various departments to streamline processes and improve customer satisfaction.
• Maintain accurate records in our ERP system to track orders, payment status, and other relevant information.
• Analyze and report on order trends to identify areas for improvement in efficiency and service.
• Ensure compliance with internal policies and external regulations throughout the order to cash lifecycle.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Dutch Speaking Order to Cash Specialist! This unique opportunity allows you to work in Bulgaria, complete with paid relocation benefits. In this role, you will be instrumental in handling the order to cash process, ensuring a top-notch experience for our Dutch-speaking customers.

Key Responsibilities

• Oversee the order to cash cycle, from order entry to invoicing and payment collection.
• Engage with Dutch-speaking clients to facilitate effective communication and resolve order inquiries.
• Work closely with cross-functional teams to optimize processes and enhance client satisfaction.
• Maintain and update the ERP system to ensure accurate order management and financial records.
• Identify and analyze trends in order processing to improve efficiency and service quality.
• Adhere to company policies and external regulations throughout the order management process.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!

Key Responsibilities

• Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
• Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
• Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
• Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
• Generate reports on customer interactions, feedback, and trends to help refine service strategies.
• Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Requirements

About the Role:

Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative in beautiful Lisbon! This is your chance to be part of a dynamic and supportive environment where your skills will be valued and your voice heard.

As a Customer Service Representative, you will provide exceptional support to our Dutch-speaking clients, ensuring a seamless experience and building lasting relationships. Your contributions will be integral to our mission of delivering outstanding service.

Your Responsibilities:

• Engage with Dutch-speaking customers via phone, email, and chat to address inquiries and resolve issues professionally.
• Provide accurate information and support to ensure customer satisfaction.
• Collaborate with the team to implement best practices and enhance service delivery.
• Record and manage customer interactions in our systems accurately.
• Participate in training sessions to continually improve your knowledge and skills.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives in the Automotive Department, with paid relocation offered. This position is perfect for individuals who are passionate about the automotive industry and possess a customer-focused mindset. In this role, you will assist clients in Dutch, ensuring they receive high-quality service and support regarding automotive products and services.

Key Responsibilities

• Provide exceptional customer service to Dutch-speaking clients regarding automotive inquiries, product information, and service requests via phone, email, and chat.
• Assist customers with vehicle-related questions, including specifications, maintenance, and warranty information.
• Process orders, manage service appointments, and resolve customer complaints effectively.
• Document all interactions accurately in the CRM system for tracking and future reference.
• Collaborate with internal teams to enhance the customer experience and address issues promptly.
• Stay informed about automotive industry trends and company offerings to provide relevant assistance.

Requirements