customer interactions

Norwegian Technical Support | Car Industry - Athens

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Mercier Consultancy MD is excited to offer a unique opportunity for a Norwegian Technical Support Specialist within the car industry, located in vibrant Athens, Greece. This role is perfect for tech-savvy individuals who are passionate about automobiles and delight in helping customers navigate technical challenges. You will play a crucial role in providing exceptional support to Norwegian-speaking clients and ensuring they have a seamless experience with our products.


Key Responsibilities

  • Assist Norwegian-speaking customers with technical inquiries related to automotive products and services through phone, email, and chat.
  • Diagnose and troubleshoot technical issues, providing timely and effective solutions.
  • Educate customers on product features and functionalities to enhance their usage and experience.
  • Maintain accurate records of customer interactions and technical issues in the support system.
  • Collaborate with the technical team to resolve more complex issues and improve product offerings.
  • Stay informed about the latest automotive technologies and industry trends to provide informed guidance to customers.

Requirements

Job Skills

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Italian Speaking Customer Service for Financial Services Company in Greece

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a renowned Financial Services Company based in Greece. This role is ideal for individuals who are passionate about finance and dedicated to delivering exceptional customer service. As a representative, you will engage with clients in Italian, assisting them with inquiries related to financial products, services, and transactions.


Key Responsibilities

  • Manage incoming customer inquiries related to financial services, including account management, investment options, and general banking queries via phone, email, and chat in Italian.
  • Provide accurate information about financial products, promotions, and compliance requirements.
  • Assist customers with issue resolution, transactions, and account-related questions.
  • Document all customer interactions and inquiries accurately in the CRM system for record-keeping.
  • Collaborate with internal teams to improve service delivery and client satisfaction.
  • Stay informed about financial market trends and company offerings to provide relevant advice to customers.

Requirements

Job Skills

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German Speaking Customer Support Specialist for Gaming company - Athens

posted by: spj_bot

Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.

Key Responsibilities

  • Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
  • Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
  • Guide users on game features, in-game purchases, and account management.
  • Document customer interactions and feedback to assist in improving service quality.
  • Collaborate with internal teams to escalate complex issues and ensure resolution.
  • Stay updated on current games and industry trends to provide informed assistance.

Requirements

Job Skills

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German Customer Support Consultant for Telecommunications Company - Athens

posted by: spj_bot

Mercier Consultancy MD is on the lookout for a passionate German Customer Support Consultant to join our dynamic team in Athens, supporting a leading telecommunications company. In this role, you will have the opportunity to help German-speaking customers navigate their telecommunications needs, ensuring they receive the best possible service every day.


Key Responsibilities

  • Deliver top-notch customer support to German-speaking clients via various channels including phone, email, and chat.
  • Assist customers with inquiries related to telecommunications services, billing, account issues, and technical support.
  • Troubleshoot problems effectively and provide solutions in a timely manner.
  • Document customer interactions comprehensively for follow-up and quality assurance.
  • Collaborate with technical teams to resolve complex issues and provide a seamless customer experience.
  • Stay updated on the latest products, services, and promotions to better assist customers.

Requirements

Job Skills

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German Customer Support Consultant for Automotive Company - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is seeking a skilled German Customer Support Consultant to join our team, providing support for a prestigious automotive company from the comfort of your home in Greece. This remote position offers an exciting opportunity to work in the automotive sector while delivering exceptional service to German-speaking customers. If you have a passion for cars and customer interaction, this is the perfect role for you!


Key Responsibilities

  • Provide outstanding customer support to German-speaking clientele via phone, email, and live chat.
  • Assist customers with inquiries related to automotive products, services, and technical specifications.
  • Resolve customer issues swiftly while ensuring a high level of satisfaction.
  • Document customer interactions and feedback to facilitate continuous improvement.
  • Work collaboratively with technical teams to address complex inquiries as necessary.
  • Stay informed about the latest automotive trends and product offerings to enhance customer service.

Requirements

Job Skills

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Estonian Customer Support Representative | E-commerce - Athens

posted by: spj_bot

Join the innovative team at Mercier Consultancy MD as an Estonian Customer Support Representative specializing in E-commerce located in Athens. This role is perfect for individuals who are passionate about e-commerce and customer service, with a strong command of the Estonian language. You will be the first point of contact for our Estonian-speaking customers, ensuring they receive the highest level of service and support.


Key Responsibilities

  • Provide outstanding customer support to Estonian-speaking clients through various channels, including phone, email, and live chat.
  • Assist customers with inquiries related to e-commerce orders, product information, and account management.
  • Resolve customer issues efficiently while maintaining high levels of satisfaction.
  • Document customer interactions and feedback for continuous improvement.
  • Work closely with internal teams to address and escalate complex issues when necessary.
  • Stay up-to-date on industry trends and company policy changes to provide accurate information.

Requirements

Job Skills

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German Speaking Customer Service for Travel Technology Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Travel Technology Company based in Greece. This exciting role is perfect for individuals who are passionate about travel and technology and enjoy helping others have memorable experiences. You will assist customers in German, guiding them through inquiries and providing support related to travel technology solutions.


Key Responsibilities

  • Respond to customer inquiries regarding travel technology services, bookings, and product features via phone, email, and chat in German.
  • Assist customers with account setup, modifications, and troubleshooting issues related to travel bookings.
  • Provide information on travel packages, promotions, and system functionalities.
  • Resolve customer complaints effectively while ensuring a high level of satisfaction.
  • Document customer interactions accurately in the CRM system for efficient follow-up.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Stay updated on travel trends, technology solutions, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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German Speaking Customer Service for Automotive Company in Greece

posted by: spj_bot

Mercier Consultancy MD is proud to present an exciting opportunity for German Speaking Customer Service Representatives for an Automotive Company in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries and ensuring a positive experience related to automotive products and services.


Key Responsibilities

  • Handle customer inquiries related to automotive products, services, and support via phone, email, and chat in German.
  • Provide detailed information on vehicle specifications, service plans, and available promotions.
  • Assist customers with order placements, status updates, and issue resolution.
  • Document all customer interactions accurately in the CRM system for record-keeping purposes.
  • Collaborate with internal teams to ensure timely and effective solutions for customer issues.
  • Stay informed about the latest automotive technology and trends to assist customers effectively.

Requirements

Job Skills

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German Speaking Customer Service for Automotive Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for an automotive company based in Greece. This position is an excellent opportunity for individuals who are passionate about the automotive industry and are committed to providing outstanding customer support. As a customer service representative, you will assist clients in German, helping them with inquiries related to automotive products and services.


Key Responsibilities

  • Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
  • Provide detailed information about vehicle specifications, features, and available promotions.
  • Assist customers in scheduling appointments and managing their service requests.
  • Resolve customer complaints and technical issues efficiently to ensure maximum satisfaction.
  • Document all customer interactions accurately in the CRM system for record-keeping.
  • Collaborate with the service and sales teams to enhance customer experience and service delivery.
  • Stay updated on automotive trends and product knowledge to assist customers effectively.

Requirements

Job Skills

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Finnish Speaking Customer Service for Commercial Vehicle Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.


Key Responsibilities

  • Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
  • Provide accurate information about vehicle features, pricing, availability, and financing options.
  • Assist customers with order placement, service appointments, and any related issues.
  • Resolve customer complaints effectively, ensuring satisfaction and loyalty.
  • Maintain accurate documentation of customer interactions in the CRM system for future reference.
  • Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
  • Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

Job Skills

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