Mercier Consultancy MD is thrilled to announce an opening for a Portuguese Speaking Customer Service Agent to work in Greece, complete with a paid relocation package. This role offers a fantastic opportunity to join a vibrant team and provide exceptional support to Portuguese-speaking customers, helping them navigate their inquiries and enhance their overall experience.

Responsibilities

• Assist Portuguese-speaking customers through various channels, including phone, email, and chat, addressing their questions and concerns promptly.
• Provide detailed information about products and services, as well as support for order management and troubleshooting.
• Effectively resolve customer complaints and issues to ensure high satisfaction levels.
• Maintain accurate records of customer interactions using our CRM system for ongoing service improvement.
• Collaborate with team members to share insights and contribute to a positive work environment.
• Stay informed on product updates and promotions to provide the best possible information to clients.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Customer Service Representative at Pluxee, working remotely from anywhere in Greece. This role is tailored for individuals who are passionate about delivering exceptional customer service and wish to contribute to a dynamic team. As a customer service representative, you will assist clients with inquiries, product information, and support, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to Pluxee services and products via phone, email, and chat.
• Provide precise information and assistance regarding customer accounts, transaction processing, and troubleshooting.
• Handle customer complaints empathetically and work towards effective resolutions.
• Document customer interactions accurately within the CRM system.
• Collaborate with team members to enhance customer satisfaction and service efficiency.
• Stay updated on Pluxee’s offerings and promotions to better inform customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for an Airline Company, with the unique benefit of working in beautiful Greece. This role is perfect for individuals who are enthusiastic about travel and possess a strong customer service mindset. As a customer service representative, you will assist passengers with their inquiries while providing a warm and professional experience in Danish.

Key Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, and airline services via phone, email, and chat in Danish.
• Provide passengers with detailed information on flight schedules, fares, and travel regulations.
• Assist customers with the check-in process and troubleshoot any issues they may encounter.
• Resolve complaints and concerns professionally, ensuring a positive customer experience.
• Accurately document customer interactions and feedback in the CRM system for follow-up actions.
• Work collaboratively with team members and other departments to enhance service delivery.
• Stay informed about airline policies and travel restrictions to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Danish Speaking Customer Service Agent to work with Booking.com, one of the world’s leading travel and accommodation platforms. This role allows you to immerse yourself in the dynamic travel industry while living and working in beautiful Greece.

Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels including phone, email, and chat.
• Assist customers with bookings, inquiries, and issues related to their travel accommodations.
• Resolve complaints and ensure customer satisfaction through effective communication and problem-solving.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Stay informed about Booking.com services, promotions, and policies to offer knowledgeable support.
• Collaborate closely with team members to enhance the overall customer experience and service quality.

Requirements

Job Title: Head of Sales – Banking, Financial Services & Insurance (BFSI), Africa

Location: Johannesburg, South Africa

Function: Sales & Business Development

Reports To: Regional Managing Director – Africa / Global Head of Sales

Employment Type: Full-Time | Exempt | Executive

Company Overview

InfyStrat is a global information technology and strategic consulting firm delivering innovative digital transformation solutions across industries. With deep expertise in cloud, data & analytics, cybersecurity, core modernization, and AI-driven platforms, InfyStrat partners with enterprises and financial institutions to accelerate growth, enhance customer experience, and drive competitive advantage.

Role Summary

The Head of Sales – BFSI for Africa will own the development and execution of the sales strategy for the BFSI sector across the African region. This executive leader will drive revenue growth, build strategic customer relationships, and lead a high-performing sales team focused on large enterprise accounts, digital transformation initiatives, and new logo acquisition. The role demands strong industry knowledge, an established network within African banking and insurance sectors, consultative selling acumen, and a track record of closing complex, multi-year deals.

We are currently hiring on behalf of my client, Senior Business Development Manager within a financial media business, with a focus on generating new business, managing client accounts, and supporting sales targets related to media products and services. This role will be responsible for identifying potential clients, presenting suitable offerings and maintaining strong relationships to ensure repeat business. The role requires a proactive and results driven approach, along with a solid understanding of media sales and strong communication skills.

Key Responsibilities

We are looking for a Partnerships Operations Manager to act as the operational lead of GoMining’s referral and partnerships program.

This role is effectively a deputy to the program owner: responsible for execution, coordination, and operational excellence across the partnerships team. You will ensure that plans are delivered on time, communication is aligned, and partner-facing initiatives are executed smoothly, while also proactively suggesting improvements and new ideas.

We are looking for an Account Manager to support and grow GoMining’s referral and partner ecosystem.

This role focuses on working with active referrers, ambassadors, and partners: helping them understand all GoMining products, answering questions, resolving issues, and supporting them in achieving better results. You will act as the main point of contact between partners, product, and internal teams.

Responsibilities

• Act as the primary point of contact for referral partners, ambassadors, and active referrers.
• Explain GoMining products, features, mechanics, and updates to partners in a clear and structured way.
• Support partners in their daily work: answer questions, resolve issues, and help them use the platform effectively.
• Collect partner requests, issues, and feedback; create tasks, tickets, and bug reports for product and tech teams.
• Track partner activity, performance, and communication in CRM (Monday CRM).
• Help partners reach better results by suggesting promotion approaches, product use cases, and referral mechanics.
• Proactively identify problems, opportunities, and growth hypotheses based on partner feedback and behavior.
• Collaborate closely with Affiliate Managers, Referral Managers, Support, Product, and Marketing teams.
  

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading Financial Services Company located in Greece. This role is perfect for individuals who desire to make a difference in the financial sector while providing exceptional service in Spanish. As a customer service representative, you will assist clients with various financial inquiries, ensuring they receive the highest level of support.

Key Responsibilities

• Respond to customer inquiries related to financial products and services via phone, email, and live chat in Spanish.
• Provide information on account management, investment options, and financial planning services.
• Assist clients with billing inquiries, transaction issues, and service modifications.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Work closely with other financial representatives and departments to deliver seamless customer support.
• Stay up-to-date on financial market trends and company offerings to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Tobacco Company in Greece. This role is perfect for individuals who are passionate about customer engagement and are looking to work in a dynamic industry. As a customer service representative, you will assist clients in Portuguese, addressing inquiries and providing support related to tobacco products and services.

Key Responsibilities

• Handle customer inquiries regarding tobacco products, brand information, and services via phone, email, and live chat in Portuguese.
• Provide detailed information about product offerings, promotions, and health regulations.
• Assist customers with order placements, modifications, and inquiries regarding shipments and returns.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with internal teams to enhance customer experience and ensure compliance with company policies.
• Stay informed about tobacco industry trends, products, and regulations to better assist customers.

Requirements