Mercier Consultancy MD is thrilled to offer an opportunity for a Content Moderator fluent in German to work in the beautiful country of Greece! This position includes a fully paid relocation package, allowing you to immerse yourself in a rich cultural experience while contributing to a safer online environment. As a Content Moderator, you will review and manage user-generated content to ensure it adheres to community standards, ensuring a positive experience for our German-speaking users.

Key Responsibilities

• Evaluate and moderate user-generated content in German to ensure compliance with community guidelines.
• Classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide insights on content trends and user interactions to refine moderation strategies.
• Collaborate effectively with team members to enhance content moderation processes.
• Stay informed about company policies related to content moderation and community engagement.

Requirements

Our team is developing a set of services that support the company's operational activities, starting with the gaming platform itself, back-offices, and data analytics. The product is being developed by a small team of experienced professionals.

We work extensively with databases and distributed systems, discuss and implement architectural solutions, and conduct RND procedures to check the performance of certain solutions. We are looking for a team member who will work as part of the DevOps Team and collaborate closely with cross-functional teams to maintain and improve the current delivery workflow.

Requirements

Location: Hybrid Work Schedule - Washington Navy Yard, Washington D.C.

Clearance: SECRET clearance is required.

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is looking for a Medical Equipment Program Analyst to provide ongoing program planning, analysis, and administrative support to Naval Sea Systems Command (NAVSEA) PMS 408 Expeditionary Medical Program. The selected candidate will be responsible for supporting medical system equipment validation, modernization planning, and risk analysis processes for program execution of Navy Medical Capabilities.

Position Tasking may include:

Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives for a leading Cloud Services Provider, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals passionate about technology and customer service, who are eager to assist clients in optimizing their cloud solutions while enjoying a vibrant lifestyle abroad.

Key Responsibilities

• Manage customer inquiries regarding cloud services, solutions, and accounts via phone, email, and chat in Polish.
• Provide detailed assistance on service features, billing inquiries, and account configurations.
• Help customers troubleshoot issues and provide effective solutions to enhance their experience.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of customer issues and high-quality service delivery.
• Stay informed about product updates, industry trends, and best practices in cloud solutions to provide relevant support.
• Promote customer education on cloud service benefits and usage guidelines to enhance satisfaction.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives with a focus on Smart Home Technology. This role allows you to work in the beautiful environment of Greece while assisting customers in navigating their smart home solutions. If you are passionate about technology and enjoy helping people, this position is perfect for you!

Key Responsibilities

• Respond to customer inquiries related to smart home products and services through phone, email, and live chat in Danish.
• Assist customers with setup, troubleshooting, and usage of smart home devices.
• Provide clear and helpful information regarding product features, installation, and compatibility.
• Document customer interactions accurately in our CRM system for tracking and follow-up.
• Work collaboratively with technical support teams to resolve complex issues efficiently.
• Stay up-to-date on the latest trends and features in smart home technology to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Food Delivery Platform, with the work location in beautiful Greece. This role is perfect for dynamic individuals who are passionate about customer service and food delivery solutions. As a representative, you will assist customers in navigating their inquiries efficiently while communicating effectively in Danish.

Key Responsibilities

• Handle customer inquiries regarding orders, delivery status, and service-related questions via phone, email, and live chat in Danish.
• Provide clients with accurate information about menu options, pricing, and promotions.
• Assist customers with order modifications, cancellations, and feedback management.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Accurately document all interactions and update customer information in the CRM system.
• Collaborate with delivery teams and restaurant partners to enhance the customer experience.
• Stay informed about the latest trends in food delivery and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the unique prospect of working in Greece. This role is perfect for individuals who are enthusiastic about digital marketing and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in utilizing the digital marketing platform effectively, communicating fluently in Danish.

Key Responsibilities

• Manage customer inquiries regarding the digital marketing platform via phone, email, and chat in Danish.
• Provide guidance on platform features, tools, and best practices to maximize customer success.
• Assist customers in troubleshooting issues and resolving technical problems promptly.
• Educate clients on marketing strategies and campaign optimization to enhance their experience.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with the technical team to escalate complex issues effectively.
• Stay informed about industry trends and updates to provide relevant insights to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Italian Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals looking to combine their passion for customer service with an exciting living experience in a vibrant country. As a customer service representative, you will assist customers in navigating their subscription inquiries while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding subscription-based services via phone, email, and chat in Italian.
• Provide detailed information about subscription options, billing inquiries, and service features.
• Assist customers with account setup, modifications, and cancellations as needed.
• Resolve customer complaints and issues promptly to ensure a positive experience.
• Maintain accurate records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal teams to enhance the customer experience and improve service delivery.
• Stay informed about industry trends and company updates to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for Dutch Speaking Customer Service Representatives in IT Support Services, with the option to work in Greece! This role is perfect for individuals who are passionate about technology and enjoy assisting others. You will represent our IT support team, providing expert guidance and solutions to customers, all while offering support in Dutch.

Key Responsibilities

• Respond to customer inquiries related to IT support services via phone, email, and chat in Dutch.
• Assist customers with troubleshooting technical issues and provide guidance on software and hardware usage.
• Document all support requests and customer interactions accurately in our CRM system.
• Collaborate with technical team members to resolve complex issues promptly.
• Educate customers about best practices for utilizing our IT services efficiently.
• Stay updated on the latest technology trends and service offerings to enhance customer support.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives to join a leading Mobility Services Company and work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating mobility solutions while enjoying the unique cultural experience of Greece.

Key Responsibilities

• Provide exceptional customer support to clients seeking mobility services via phone, email, and chat in German.
• Assist customers with inquiries about services, pricing, and availability.
• Help clients navigate the booking process and resolve any issues efficiently.
• Document all customer interactions in the CRM system accurately for follow-up and quality assurance.
• Work collaboratively with other teams to ensure a seamless customer experience.
• Stay informed about the latest mobility solutions and local services to assist customers effectively.
• Maintain a positive and friendly demeanor while handling customer concerns and complaints.

Requirements