**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via chats emails, and calls;
• Assist customers with product-related inquiries;
• Support customers throughout the purchase process;
• Stay up to date with product changes and updates;
• Troubleshoot technical issues over the phone;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via chats, emails, and calls
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates.
• Troubleshoot technical issues over the phone
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
• Provide information on game features, updates, promotions, and troubleshooting assistance.
• Assist customers with account management tasks, including registration, billing inquiries, and technical support.
• Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on gaming trends and company offerings to provide accurate information to customers.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to offer a rewarding opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry! This role is perfect for individuals who are enthusiastic about technology and communication, and who possess a strong desire to provide excellent customer service. As part of our team, you will engage with customers in Italian to assist them with their telecommunications inquiries and support their experience with our products and services.

Key Responsibilities

• Manage customer inquiries related to telecom services, plans, and devices via phone, email, and live chat in Italian.
• Provide guidance on service activation, troubleshooting, and account management.
• Assist in resolving issues effectively, ensuring a positive customer experience.
• Maintain detailed documentation of customer interactions within the CRM system.
• Work closely with technical support teams to address and resolve service-related challenges.
• Stay current with telecom products and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to present an opportunity for Italian Speaking Customer Service Representatives within the manufacturing industry. This role is ideal for individuals who are passionate about supporting customers and ensuring their needs are met in a timely and efficient manner. As a part of our dedicated team, you will assist clients with product inquiries, technical support, and order management, all while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.
• Provide detailed information about product specifications, pricing, and availability.
• Assist customers with order placement, tracking, and any necessary changes or cancellations.
• Resolve customer complaints and issues promptly while maintaining a positive customer experience.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Coordinate with internal teams to ensure timely delivery and resolution of inquiries.
• Stay updated on product offerings and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
• Provide clear instructions and technical support to customers experiencing issues with their IT systems.
• Assist customers in understanding product features and implementations.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals who are passionate about education and eager to assist learners and educators in navigating their e-learning journeys. In this role, you will serve as the primary point of contact for customers, providing support and guidance in Italian to enhance their educational experiences.

Key Responsibilities

• Respond to customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Italian.
• Assist students with enrollment processes, account management, and technical support.
• Provide information on program details, certification options, and learning pathways.
• Resolve customer issues promptly and effectively to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with educational teams to stay informed about course updates and resources.
• Participate in training sessions to improve product knowledge and service skills.

Requirements

Mercier Consultancy MD is pleased to offer a fantastic opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are enthusiastic about technology and customer care. As a key member of our customer service team, you will assist French-speaking customers with their telecommunications inquiries, ensuring they receive timely and effective support.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide guidance on service activation, troubleshooting, and account management.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical support and other teams to enhance the overall customer experience.
• Keep up to date with industry changes and product knowledge to effectively assist customers.

Requirements