digital security

Polish Speaking Customer Service for Cybersecurity Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for a renowned Cybersecurity Company located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity and are eager to assist customers in navigating complex digital security challenges. In this position, you will communicate with clients in Polish, providing support for inquiries related to cybersecurity products and services.


Key Responsibilities

  • Respond to customer inquiries about cybersecurity solutions, service offerings, and technical support via phone, email, and chat in Polish.
  • Assist customers with issues related to account management, product functionalities, and troubleshooting security concerns.
  • Provide clear information on cybersecurity best practices and company policies.
  • Document customer interactions and troubleshooting steps accurately in the CRM system.
  • Collaborate with technical support teams to address customer concerns efficiently.
  • Stay informed about industry trends, cybersecurity threats, and product updates to better assist customers.

Requirements

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Tier 1 Support Engineer - (Remote - Colombia)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Tier 1 Support Engineer in Colombia.

In this role, you will be responsible for monitoring systems, investigating issues, and providing technical support to resolve customer problems. As a Tier 1 Support Engineer, you will act as the first point of contact for customer inquiries, gathering technical information and escalating priority issues as needed. You will collaborate with internal teams, such as developers and technical support, to deliver reliable solutions and ensure smooth service continuity. This is an excellent opportunity for someone with strong troubleshooting skills and a customer-focused mindset to grow in a technical support environment.

Accountabilities:

Job Skills

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