Join the team at Mercier Consultancy MD as a Hungarian Speaking Gaming Support Representative! We are thrilled to offer this role with the exciting opportunity for paid relocation to Sofia, Bulgaria. If you are passionate about gaming and enjoy helping others, this position is perfect for you. You will support our Hungarian-speaking customers, ensuring they have the best experience while navigating our gaming products and services.

Key Responsibilities

• Provide exceptional customer support to Hungarian-speaking gamers via email.
• Assist with inquiries regarding game mechanics, account management, and technical issues.
• Identify common customer challenges and provide effective solutions to enhance gameplay experience.
• Maintain accurate records of customer interactions and feedback for ongoing improvement.
• Collaborate with the development team to escalate and resolve complex issues.
• Stay updated on the latest gaming trends, updates, and company policies.

Requirements

Join Mercier Consultancy MD as a Hungarian Speaking Game Support Advisor and embark on an exciting journey in Sofia, with relocation expenses fully covered! We are looking for enthusiastic individuals who are passionate about gaming and committed to providing exemplary support to our Hungarian-speaking players. In this role, you will help enrich the gaming experience through personalized customer interaction and problem-solving.

Key Responsibilities

• Respond to Hungarian-speaking players' inquiries via email, ensuring timely and effective assistance.
• Assist with troubleshooting, game account issues, and provide guidance on gameplay questions.
• Strive to deliver a high level of service that leads to improved player satisfaction and loyalty.
• Maintain detailed records of player interactions and feedback to identify trends and areas for improvement.
• Work closely with other departments to escalate issues or relay valuable player insights.
• Stay informed on product updates and gaming news to provide accurate support.

Requirements

Mercier Consultancy MD is seeking a passionate Hungarian Speaking Game Support Advisor to join our dynamic team in Sofia, with all relocation costs covered. This role is ideal for individuals who are enthusiastic about gaming and possess a knack for customer service. You will be the voice of our gaming community, assisting Hungarian-speaking players in resolving their inquiries and enhancing their gaming experience.

Key Responsibilities

• Provide exceptional support to Hungarian-speaking gamers via email.
• Assist players with a range of inquiries, from technical issues to account management.
• Ensure that all player concerns are addressed promptly, leading to increased customer satisfaction.
• Maintain accurate records of player interactions and feedback for future reference and improvement.
• Collaborate with internal teams to relay feedback and ensure the gaming experience meets player expectations.
• Stay informed about game updates, features, and community news to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Hungarian Speaking Game Support Advisor, with relocation to Sofia fully covered. This position is perfect for gaming enthusiasts who enjoy helping others and providing support to players. As a Game Support Advisor, you will assist Hungarian-speaking players in navigating their inquiries, ensuring they have a seamless and enjoyable gaming experience.

Key Responsibilities

• Deliver outstanding game support to Hungarian-speaking customers through email.
• Assist players with game inquiries, technical issues, account management, and gameplay questions.
• Provide timely and accurate solutions to player concerns, ensuring high satisfaction levels.
• Document player interactions and feedback in the CRM system to support continual service improvement.
• Collaborate with development and community teams to relay player feedback and contribute insights for better service.
• Stay updated on game features, events, and industry trends to offer knowledgeable and relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch Speaking Customer Service Agent available for remote work worldwide. This role provides a fantastic opportunity to connect with Dutch-speaking customers from various locations while delivering exceptional support and service.

Responsibilities

• Engage with Dutch-speaking customers through phone, email, and chat to answer inquiries and provide support.
• Assist customers with product information, account management, and troubleshooting issues efficiently.
• Resolve customer complaints with a commitment to ensuring customer satisfaction and effective solutions.
• Maintain thorough and accurate documentation of customer interactions in the CRM system.
• Collaborate with team members to enhance service quality and contribute to team goals.
• Stay informed about company products, services, and industry trends to offer knowledgeable assistance.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is hiring a Polish Speaking Specialist to support accounts for Riot Games in Bulgaria. This role will focus solely on email correspondence, making it ideal for candidates who excel in written communication. You will assist users with their inquiries regarding Riot Games, helping them navigate issues related to their accounts and providing top-notch support through email.

Key Responsibilities

• Respond to customer inquiries and support requests primarily through email in Polish.
• Assist users with account management, game-related issues, and other inquiries related to Riot Games.
• Provide clear and accurate information to ensure customer satisfaction and resolve concerns efficiently.
• Document all interactions and follow-up actions in the CRM system to maintain comprehensive support records.
• Stay updated on the latest developments in Riot Games and related services to provide informed assistance.
• Collaborate with the wider support team to share insights and improve service delivery.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Norwegian Speaking Professionals to join our team in Bulgaria. This position includes paid relocation and offers a competitive salary of 1900 Euro per month. We are looking for dedicated individuals who are eager to contribute to our thriving team while experiencing life in beautiful Bulgaria.

Key Responsibilities

• Engage with customers in Norwegian, assisting with inquiries and delivering outstanding service.
• Troubleshoot and resolve customer issues efficiently, ensuring a positive experience.
• Maintain accurate records of customer communications and transactions in the CRM system.
• Work collaboratively with team members to drive customer satisfaction.
• Remain up-to-date with company offerings to effectively support customers.
• Participate in training sessions to improve product knowledge and service skills.

Requirements