Mercier Consultancy MD is thrilled to announce an opening for a Czech Speaking Solutions Consultant to join our innovative team. If you have a passion for technology and a knack for solving complex challenges, this is the perfect opportunity for you. In this role, you will be responsible for understanding client needs and delivering tailored solutions that drive business success and enhance customer satisfaction.

Key Responsibilities

• Engage with clients to gather requirements and understand their business objectives.
• Develop and present customized solutions that address client challenges in an effective and efficient manner.
• Provide expert advice and consultations on product features and best practices.
• Collaborate with cross-functional teams to ensure solutions are implemented seamlessly and meet client expectations.
• Conduct training sessions for clients to ensure they are effectively utilizing our solutions.
• Stay informed about industry trends, competitors, and technological advancements to provide informed recommendations.

Requirements

Mercier Consultancy MD is on the lookout for a motivated Czech Speaking Logistics and Delivery Advisor to join our dynamic team. This role is ideal for individuals who have a passion for logistics and customer service, and who are fluent in Czech. As a Logistics and Delivery Advisor, you will play a crucial role in ensuring that our customers receive their orders on time and efficiently.

Key Responsibilities

• Provide exceptional customer support in Czech regarding logistics and delivery inquiries via phone, email, and chat.
• Coordinate with logistics providers to ensure timely and accurate deliveries of products to customers.
• Assist customers with tracking their shipments and resolving any delivery-related issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to optimize logistics processes and enhance customer satisfaction.
• Stay informed about logistics trends and best practices to provide relevant support and advice.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Speaking Fitbit Products Support Specialist to join our dynamic team. In this role, you will work remotely and provide top-notch support to our Czech-speaking customers who use Fitbit products. Your expertise and dedication will ensure that our clients receive the best possible assistance as they navigate their health and fitness journeys with our technology.

Key Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers in product setup, troubleshooting, and answering questions about product features.
• Deliver comprehensive guidance on health tracking, syncing devices, and app functionalities.
• Accurately document customer interactions and resolutions in the CRM system.
• Work closely with the technical support team for issues that require further investigation.
• Keep up to date with the latest developments in Fitbit products and health tracking to enhance customer support.

Requirements

Mercier Consultancy MD is on the lookout for a meticulous Czech Speaking Digital Trust and Safety Analyst to join our dedicated team. This role is critical for ensuring that our online platforms remain safe and trustworthy for users. As a Digital Trust and Safety Analyst, you will be responsible for monitoring, analyzing, and responding to potential safety and security issues related to our digital services.

Key Responsibilities

• Monitor user-generated content and interactions on our platforms to identify potential risks and violations of community guidelines.
• Conduct thorough investigations into reported incidents, analyzing data to determine the appropriate actions necessary.
• Collaborate with technical and security teams to develop and implement policies and procedures that enhance digital safety.
• Develop reports and insights based on findings to inform stakeholders and improve overall platform safety.
• Stay updated on emerging threats and digital safety trends to proactively address potential vulnerabilities.
• Engage with users and stakeholders to educate them about best practices in digital safety and security.

Requirements

Mercier Consultancy MD is looking for a detail-oriented Czech Speaking Backoffice Gaming Support Specialist to join our team. In this role, you will provide essential support to our gaming operations, ensuring that customer inquiries and backend processes run smoothly. You will be responsible for assisting customers and internal teams through various channels while maintaining a focus on efficiency and problem resolution.

Key Responsibilities

• Provide backoffice support for gaming operations, including customer inquiries and administrative tasks.
• Assist Czech-speaking customers by addressing their concerns and providing accurate information regarding gaming products.
• Collaborate with the operational teams to troubleshoot issues and enhance the overall customer experience.
• Document and maintain accurate records of customer interactions and internal processes.
• Participate in continuous improvement efforts to streamline backoffice operations.
• Stay informed about industry trends and gaming product updates to effectively support clients and teams.

Requirements

Reporting to the Credit Supervisor, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with applications forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans
• Any other duties as may be reasonably required.

Requirements

Education & Experience

Reporting to the Credit Supervisor, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
• Any other duties as may be reasonably required.

Requirements

Education & Experience

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.
We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As a Mission Safety Member, you will be entrusted with specific responsibilities for product safety management (in pharmacovigilance) on behalf of Excelya clients.

This role offers the opportunity to contribute to meaningful projects, ensuring compliance and patient safety across diverse regulatory environments.

Main Responsibilities

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role: