The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

About the Role

The Head of Conversion Rate Optimization is a senior leadership position responsible for driving and overseeing CRO strategies across our portfolio of high-growth clients. This role combines strategic thinking with hands-on expertise, requiring you to lead CRO initiatives, mentor team members, and interface directly with C-level clients to deliver transformational business results.

Do you have a knack for marketing operations and a passion for e-commerce?

We are seeking a detail-oriented Ecommerce Admin & Operations Specialist to join the team in Warsaw. In this role, you will be responsible for overseeing various operational aspects of our e-commerce platform, ensuring that our processes run smoothly and efficiently. You will work closely with multiple departments to optimize the systems and enhance the overall experience.

Your Key Activities Will Include:

• Managing daily operations of our e-commerce platform, including inventory management;
• Perform portfolio and pricing management, and related tasks;
• Ensure marketing and ecommerce systems set-up, maintenance, troubleshooting (e.g. in Shopify);
• Test, integrate, audit ecommerce and other marketing tools in line with company strategy and goals;
• Ensure data maintenance in Excel, CSV and other data management tools;
• Analyze marketing operational performance and identify areas for improvement;
• Collaborate with the marketing team.

What You Need:

We are looking for a proactive and ambitious Partnership Specialist to grow our Spanish brand catalogue and develop lasting relationships with local and global partners. You will be responsible for driving market expansion, onboarding new brands, and creating sustainable partnerships that contribute to the company’s overall growth and success.

What you’ll do:

• Negotiate with leads to secure the best financial and operational terms for cooperation;
• Manage partnership agreements, including terms, conditions, rates, timelines, and operational processes;
• Build long-term relationships with partners, ensuring smooth onboarding and continuous collaboration;
• Identify new opportunities and expand our catalogue with relevant and high-demand brands;
• Collaborate with our European team to align local strategy with global growth goals.

What we’re looking for:

• Fluent Spanish (native or C1) and strong English skills;
• Proven experience in negotiations, account management, or business development in retail, FMCG, e-commerce, or fintech;
• Strong analytical and communication skills — ability to balance business interests and build win-win deals;
• Proactive, self-driven, and comfortable working in an international, fast-paced environment.

Will be a plus:

METRO is one of the top employers in the country with over 11.000 employees. Operates one of the largest retail networks, My market & My market Local, with over 280 outlets and is also the leading company in wholesale consumer goods with 50 METRO Cash & Carry stores countrywide.

We are looking for a Junior Omnichannel Marketing Specialist

As a Junior Omnichannel Marketing Specialist, you will play a key role in designing, planning, and executing B2B and B2C online activations and communication campaigns aimed at converting shoppers into loyal buyers through our e-shop. You will collaborate closely with cross-functional teams and external partners to ensure timely and impactful campaign delivery, aligned with our on-air schedule.

What you will focus on

Do you have a knack for marketing operations and a passion for e-commerce?

We are seeking a detail-oriented Ecommerce Admin & Operations Specialist to join the team in Warsaw. In this role, you will be responsible for overseeing various operational aspects of our e-commerce platform, ensuring that our processes run smoothly and efficiently. You will work closely with multiple departments to optimize the systems and enhance the overall experience.

Your Key Activities Will Include:

• Managing daily operations of our e-commerce platform, including inventory management;
• Perform portfolio and pricing management, and related tasks;
• Ensure marketing and ecommerce systems set-up, maintenance, troubleshooting (e.g. in Shopify);
• Test, integrate, audit ecommerce and other marketing tools in line with company strategy and goals;
• Ensure data maintenance in Excel, CSV and other data management tools;
• Analyze marketing operational performance and identify areas for improvement;
• Collaborate with the marketing team.

What You Need:

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.

Key Responsibilities

• Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.
• Provide detailed information about fashion products, including sizing, styles, and availability.
• Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with team members to ensure seamless customer experiences.
• Stay updated on fashion trends and website promotions to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for an E-commerce Platform and Marketplace. This role is ideal for energetic individuals who enjoy assisting customers in a dynamic online shopping environment. As a representative, you will provide exceptional support to customers, helping them navigate the e-commerce platform and ensuring seamless experiences.

Key Responsibilities

• Manage customer inquiries related to e-commerce transactions, product availability, and account management via phone, email, and live chat in Dutch.
• Assist customers with order placements, cancellations, returns, and exchanges while providing detailed information on shipping options and policies.
• Resolve customer complaints and issues promptly to ensure satisfaction and quick resolution.
• Document all interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about current promotions, products, and trends in the e-commerce marketplace.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Online Fashion and Beauty Retailer. If you are passionate about fashion and beauty, and enjoy providing top-notch customer service, this role is made for you! You will play a vital role in assisting customers with their inquiries and needs while promoting a positive shopping experience in Dutch.

Key Responsibilities

• Manage customer inquiries regarding fashion and beauty products, orders, shipping, and returns through phone, email, and live chat in Dutch.
• Provide detailed information about product availability, sizes, and styles to assist customers in their purchasing decisions.
• Handle order processing, address any changes or cancellations, and manage customer feedback.
• Resolve issues and complaints promptly, ensuring customer satisfaction and loyalty.
• Keep track of customer interactions and maintain accurate records in our CRM system for future reference.
• Collaborate with logistics and marketing teams to enhance the overall customer experience.
• Stay informed about the latest fashion trends and product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for a renowned Swiss Buy Now, Pay Later provider. This exciting role allows you to engage with customers and assist them in understanding financial solutions that enhance their purchasing experience. As a vital member of our support team, you will deliver exceptional service to Dutch-speaking clients from the comfort of your home.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to buy now, pay later services.
• Provide clear explanations of payment options and help customers navigate their accounts and transactions.
• Address customer complaints and resolve issues in a timely and professional manner.
• Document interactions accurately in our CRM system to ensure proper follow-up and service quality.
• Collaborate with team members and other departments to improve customer service processes and outcomes.
• Stay updated on product knowledge, promotions, and financial solutions to provide informed assistance.

Requirements