We are seeking an experienced Team Leader – Quality & Training to lead the quality assurance and learning functions within our Customer Support organization. This role is responsible for driving service excellence by developing quality frameworks, leading training initiatives, coaching teams, and implementing continuous improvement programs that enhance customer experience across multiple support channels.

The ideal candidate is a strategic leader with a strong background in customer support operations, quality assurance, and learning & development, capable of managing cross-functional stakeholders while delivering measurable improvements in performance and customer satisfaction.

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring a Microsoft Dynamics 365 Senior Techno-Functional Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

The Microsoft Dynamics 365 Senior Functional Consultant is responsible for managing, enhancing, and optimizing the Dynamics 365 platform across all departments. The role ensures business alignment, drives continuous improvement, and leads integration efforts with other core systems such as CarPro, Salesforce, MuleSoft, and the Data Warehouse.

This position combines technical expertise with business process knowledge to deliver scalable, efficient, and user-centric solutions that support the organization's digital transformation goals.

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

What if your next job also came with sunshine, palm trees and a better work-life balance?

At Next Job Abroad, we're recruiting Dutch-speaking Customer Support Agents on behalf of our international client in Alicante, Spain.

Whether you're looking for international work experience, a temporary adventure abroad, or a fresh start in a warmer climate, this opportunity offers much more than just a job.

Why Alicante?

Alicante has quietly become one of Europe's favourite destinations for expats.

Compared to larger cities, life here is more relaxed, affordable and incredibly easy to settle into.

Why do people love Alicante?

• Fantastic weather all year round
• Beautiful beaches and a stunning coastline
• Easy, walkable city life
• An international community without feeling overwhelming
• Mediterranean lifestyle and amazing food
• Lower cost of living compared to many European cities
• Great flight connections across Europe

Life simply feels easier here.

Your role

As a Dutch-speaking Customer Support Agent, you'll help customers and provide excellent service every day.

Your tasks may include:

What if your next job also came with sunshine, palm trees and a better work-life balance?

At Next Job Abroad, we're recruiting Dutch-speaking Customer Support Agents on behalf of our international client in Alicante, Spain.

Whether you're looking for international work experience, a temporary adventure abroad, or a fresh start in a warmer climate, this opportunity offers much more than just a job.

Why Alicante?

Alicante has quietly become one of Europe's favourite destinations for expats.

Compared to larger cities, life here is more relaxed, affordable and incredibly easy to settle into.

Why do people love Alicante?

• Fantastic weather all year round
• Beautiful beaches and a stunning coastline
• Easy, walkable city life
• An international community without feeling overwhelming
• Mediterranean lifestyle and amazing food
• Lower cost of living compared to many European cities
• Great flight connections across Europe

Life simply feels easier here.

Your role

As a Dutch-speaking Customer Support Agent, you'll help customers and provide excellent service every day.

Your tasks may include:

Gritter Francona is looking for a Voice Actor that is responsible for providing professional voice performances for animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The Voice Actor delivers narration and character dialogue that effectively communicates evidence-based information about trauma, posttraumatic stress disorder (PTSD), effective treatments, and co-occurring conditions in a manner that is engaging, compassionate, and accessible to diverse audiences.

Working collaboratively with project managers, video producers, scriptwriters, subject matter experts (SMEs), directors, and Government stakeholders, the Voice Actor interprets approved scripts to produce clear, authentic, and emotionally appropriate performances that support the National Center for PTSD's mission of increasing awareness, reducing stigma, and encouraging treatment engagement. All performances must reflect a serious yet hopeful tone and demonstrate sensitivity to individuals who have experienced trauma.

Gritter Francona is looking for a Videographer that will be responsible for capturing, producing, and editing high-quality video content supporting the Veterans Health Administration (VHA) National Center for PTSD's educational media initiatives. The Videographer films task-related events, interviews, presentations, and supplemental footage used in the development of animated and live-action educational products and may perform post-production editing to create final deliverable products.

Working collaboratively with project managers, video producers, scriptwriters, subject matter experts (SMEs), animated graphic/visual artists, and Government stakeholders, the Videographer ensures that all video content supports the National Center for PTSD's mission to provide evidence-based, accessible, and trauma-informed educational resources. Video products must accurately convey scientific and clinical information while maintaining a serious, compassionate, and hopeful tone that encourages treatment engagement among Veterans, trauma survivors, caregivers, healthcare providers, and the general public.

Gritter Francona is looking for a Video Producer that will be responsible for planning, coordinating, and managing the end-to-end production of animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The Video Producer oversees all phases of production, from project initiation through final delivery, ensuring that video products are completed on schedule, meet quality standards, and comply with contractual requirements.

Working collaboratively with project managers, scriptwriters, subject matter experts (SMEs), animated graphic/visual artists, voice talent, editors, and Government stakeholders, the Video Producer ensures that each production effectively communicates evidence-based information about trauma, posttraumatic stress disorder (PTSD), effective treatments, and co-occurring conditions. The Video Producer ensures all content reflects the National Center for PTSD's commitment to scientific accuracy, plain language, accessibility, cultural sensitivity, and trauma-informed communication while maintaining a serious yet hopeful tone that encourages treatment engagement.

Gritter Francona is looking for a Project Manager that is responsible for leading, coordinating, and ensuring the successful execution of modernization initiatives supporting the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio. This role provides oversight of projects from initiation through completion, ensuring all scope, schedule, quality, and contractual requirements are met while supporting the continued delivery of modernization solutions that improve operational efficiency, scalability, and service delivery.

The Project Manager serves as the primary coordinator across Government stakeholders, Integrated Project Teams (IPTs), vendors, and technical teams to ensure projects are delivered in full, without barriers or partial solutions resulting from Electronic Data Interchange (EDI) or other technical dependencies.

Lead the planning, execution, monitoring, and delivery of modernization initiatives within the VFMP Modernization Portfolio.

Ensure all project deliverables are completed in accordance with contract requirements, Government standards, and approved project governance processes.

Provide clear direction to project teams by defining work requirements, assigning responsibilities, identifying priorities, and establishing the most efficient path for successful project completion.

Gritter Francona is looking for a Technical Writer/Editor that will be responsible for researching, writing, editing, and reviewing a broad range of written materials supporting the Veterans Health Administration (VHA) National Center for PTSD's educational media initiatives. The Technical Writer/Editor develops clear, accurate, and accessible content that translates scientific evidence, clinical protocols, and technical information into plain language materials for Veterans, trauma survivors, caregivers, healthcare providers, and the general public.

Working collaboratively with project managers, subject matter experts (SMEs), scriptwriters, video producers, graphic designers, and Government stakeholders, the Technical Writer/Editor ensures all written products are evidence-based, technically accurate, grammatically sound, and consistent with the National Center for PTSD's mission of providing compassionate, trauma-informed, and culturally sensitive educational resources. Written materials must maintain a serious yet hopeful tone that encourages treatment engagement while communicating complex behavioral health concepts in an understandable and engaging manner.