Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.

This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.

The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.

Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.

The Role

As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.

You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.

Mercier Consultancy MD is excited to present a range of career opportunities for German-speaking professionals looking to work in the beautiful country of Greece! All positions come with a fully paid relocation package, making this an ideal chance to advance your career while exploring a new culture and environment. Join our dedicated team and become part of a company that values talent, expertise, and customer satisfaction.

Key Responsibilities

• Provide excellent customer support in German through various channels, including phone, email, and chat, depending on the role.
• Assist clients with inquiries, resolving issues and delivering information effectively.
• Document all customer interactions accurately in our CRM system for follow-up and reporting.
• Collaborate with team members to ensure a smooth workflow and high-quality service delivery.
• Stay updated on company policies, product knowledge, and industry trends to enhance client support.
• Engage with customers to build rapport and foster loyalty across various segments.

Requirements

We are excited to announce an opportunity for you to join the Fleet Specialist Team at Motia, located in Burnley Town Centre.

In this dynamic role, you will be the main point of contact for our existing customers, helping them manage their fleet needs efficiently. Your aim will be to understand their requirements and provide tailored solutions from our extensive range of products, ultimately helping them save on costs and streamline operations.

Even if you are new to sales, we are committed to delivering all the training required for you to excel in this position!

Duties & Responsibilities

• Build and maintain comprehensive knowledge of our product lines and industry landscape.
• Plan and execute sales activities effectively to meet targets.
• Develop relationships with new customers through effective communication and service.
• Ensure a top-quality service to bolster customer satisfaction and business growth.
• Manage inquiries and follow up on potential sales leads promptly.
• Record interactions in our CRM system to maintain accurate customer records.

• Other reasonable duties as assigned by management.

Requirements

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to relocate to Sofia? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our vibrant team.

This position offers a fantastic chance to immerse yourself in a new culture and environment while providing exceptional customer service.

Your Role:

• Deliver outstanding support to Dutch/Flemish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate with team members to ensure a timely resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Sofia for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria!

This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Use various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver efficient and high-quality service.
• Work collaboratively with your team to ensure timely resolutions of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and able to thrive in a growing environment.
• Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and ready for an exciting new opportunity? At Mercier Consultancy MD, we are looking for a passionate and dedicated Dutch/Flemish Speaking Customer Representative to join our team!

This position offers a fantastic opportunity for relocation to Sofia, giving you the chance to experience a vibrant city while providing exceptional service to our customers.

Your Role:

• Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are addressed professionally and efficiently.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our systems and processes to provide high-quality service.
• Work collaboratively with team members to ensure the timely resolution of customer issues.

Requirements

Mercier Consultancy MD is excited to announce a unique opportunity for a Lithuanian Speaking Customer Service Agent to join our team in beautiful Bulgaria, with the benefit of paid relocation. In this role, you will be the front line of support for our Lithuanian-speaking customers, ensuring that they receive exceptional service and assistance with their inquiries.

Responsibilities

• Provide customer support in Lithuanian through various channels, including phone, email, and chat, addressing inquiries related to our products and services.
• Deliver comprehensive information about products, assist with order management, and help resolve any customer issues.
• Document customer interactions accurately in the CRM system to track feedback and ensure high-quality service.
• Work collaboratively with internal teams to escalate and resolve complex customer issues effectively.
• Stay current on product knowledge, service updates, and industry trends to provide informed advice and support to clients.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements

Are you fluent in Norwegian and passionate about helping customers and business partners? Would you like to live in Greece while working in a dynamic international environment, with the flexibility to work on-site in Athens or remotely from anywhere in Greece?

We are looking for Norwegian-speaking Customer Service and Partner Support Representatives to join our growing team. You will support end-users and business partners of a leading online food delivery and quick commerce platform, ensuring high-quality service and a seamless experience.

This is a unique opportunity to gain international experience, develop your career in customer support, and enjoy life in one of Europe’s most vibrant countries.

Your Responsibilities

Customer Service:

• Handle customer inquiries via chat, email, and phone
• Assist with questions about orders, deliveries, and platform usage
• Ensure high-quality customer experiences by following internal procedures
• Participate in 10 days of paid training followed by on-the-job nesting in production

Partner Service:

Are you fluent in Swedish and passionate about providing excellent customer service? Join a growing international team and help deliver top-notch support to customers across Europe.

As a Swedish-speaking Customer Service Representative, you’ll assist customers via phone, email, and chat, resolving inquiries, troubleshooting issues, and ensuring a positive and professional experience for every interaction.

This role is ideal for candidates who want to gain international experience while enjoying the Mediterranean lifestyle in Greece.

Your Responsibilities

• Handle customer inquiries in Swedish via phone, chat, and email
• Provide accurate information and solutions following company policies
• Resolve issues professionally and maintain high-quality service standards
• Document interactions and escalate when necessary
• Collaborate with colleagues to improve processes and workflows
• Participate in training and onboarding programs

Requirements