Mercier Consultancy MD is thrilled to announce exciting Danish Speaking job opportunities in Greece! For those interested in taking their career to the next level while experiencing a new culture, we offer fully paid relocation packages to help you transition smoothly. This is a unique chance to work in a vibrant environment while utilizing your Danish language skills in a dynamic, growing company.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers through a variety of channels including phone, email, and live chat.
• Assist clients with inquiries, account management, and product information in a professional manner.
• Document and track customer interactions and feedback in our CRM system.
• Resolve customer issues and complaints effectively, ensuring a high level of satisfaction.
• Collaborate with various teams to improve customer support services and address any challenges faced by clients.
• Stay updated on product knowledge and services offered to provide accurate information to customers.

Requirements

Strategic Account Manager - Next-Gen Blockchain Infrastructure

Location: Remote - Based in France (strongly preferred), Spain or European Union

Compensation: $70K - $105K

Join a dynamic fintech scale-up founded by top leaders and world-class engineers building the next generation of secure blockchain wallet infrastructure. We are hiring a high-energy, customer-focused Strategic Account Manager ready to make an immediate impact in a fast-growing, cutting-edge industry.

This role is ideal for someone who thrives in a results-driven environment, takes ownership, and is dedicated to growth. You will be instrumental in supporting customers, driving platform adoption, managing client onboarding, and handling both inbound and outbound sales activities.

As a Strategic Account Manager, you will be the key liaison for our most important clients, ensuring their success and driving the expansion of platform adoption.

Data Scientist - Consumer Product Optimization

Location: New York City, London (Office)

Compensation: $250K - $300K

We are seeking an experienced, versatile Data Scientist to join our team, which is focused on a fast-paced consumer-facing product within the fintech or equivalent industry. This is a high-autonomy role where you will have the freedom to identify opportunities, design and implement solutions, and measure their impact across our entire product suite.

We value generalists who possess breadth across the data science field and thrive on end-to-end ownership. You will collaborate with cross-functional teams while driving projects independently from conception to completion.

The Data Scientist will be responsible for leveraging data to drive product decisions, optimize user experiences, and uncover strategic opportunities for growth.

DevOps Engineer - Global Fintech & Digital Money Platform

Location: Remote - They would prefer people in NYC but will accept people in Europe or Puerto Rico

Compensation: $180K - $250K

Join a lean and mighty team of passionate builders and veteran founders, backed by top-tier investors in fintech and crypto. We are building a cutting-edge platform at the intersection of real-world payments and digital money, empowering the next generation of financial products globally.

We are looking for a DevOps Engineer to deliver massive impact by owning and scaling our critical infrastructure. You will be a key driver of the technical roadmap and architectural decisions for a product rapidly scaling to millions of end-users.

The DevOps Engineer will play a critical role in managing, scaling, and securing our multi-cloud infrastructure, ensuring rapid, reliable deployments for a high-performance financial product.

Mercier Consultancy MD is looking for a dedicated Swedish Customer Support Advisor specializing in Delivery Services for a remote position based in Greece. This role offers you the chance to assist our Swedish-speaking clients, helping them navigate our delivery options while providing top-tier customer support in a flexible, remote work environment.

Key Responsibilities

• Provide exceptional customer service to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to delivery services, including order tracking, shipping options, and service policies.
• Handle and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for effective record-keeping and future reference.
• Work collaboratively with logistics and operational teams to address customer concerns and improve service efficiency.
• Stay updated on the latest company offerings, shipments, and delivery processes to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Norwegian Customer Support Advisor specializing in Delivery Services, with the opportunity to work in Greece! In this role, you will be a key player in our customer support team, providing top-notch service to our Norwegian-speaking clients as they navigate our delivery options. If you're looking to combine your passion for customer service with an exciting role in a vibrant location, this is the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer support to Norwegian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding delivery services, including order statuses, tracking, and delivery options.
• Effectively manage and resolve customer complaints to ensure high satisfaction rates.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with logistics and warehouse teams to address customer issues and streamline processes.
• Keep updated on company services, policies, and industry trends to provide informed support.

Requirements

Become a vital part of Mercier Consultancy MD as an Italian Speaking Parcel Recovery Specialist! This remote position offers you the flexibility to work from anywhere in Greece while playing a crucial role in assisting our Italian-speaking customers in recovering parcels efficiently. If you are passionate about logistics and customer service, this opportunity is perfect for you!

Your Role

As an Italian Speaking Parcel Recovery Specialist, you'll be responsible for managing inquiries related to parcel recovery operations. Your excellent communication skills and problem-solving abilities will help you navigate customer concerns and provide effective solutions.

Key Responsibilities

• Engage with Italian customers to assist with parcel recovery inquiries via phone, email, and chat.
• Provide guidance on recovery procedures and documentation requirements.
• Troubleshoot issues related to lost or damaged parcels and offer effective solutions.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate closely with logistics and support teams to ensure timely parcel recovery.
• Stay updated on company policies and parcel recovery procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is on the lookout for a skilled Italian Social Media Content Moderator to become an integral part of our team in Athens. In this role, you will play a vital part in managing user-generated content across a variety of social media platforms. Your primary goal will be to ensure a positive and inclusive online environment for our Italian-speaking audience while adhering to community guidelines.

Key Responsibilities

• Moderate and assess social media content in Italian, ensuring compliance with established community standards.
• Engage with users through comments and direct messages, responding in a timely and professional manner.
• Identify and report any content that violates community guidelines or exhibits inappropriate behavior.
• Monitor trends in user interaction to provide actionable insights that can enhance moderation strategies.
• Collaborate with the social media and marketing teams to optimize content strategies and improve user engagement.
• Stay informed on the latest trends and best practices in social media and content moderation.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for German Customer Service Representatives for a leading Electronics Company located in Athens. This is an excellent opportunity for individuals who are passionate about technology and customer service. As a customer service representative, you will provide support to clients in German, assisting them with inquiries about electronic products and services.

Key Responsibilities

• Provide exceptional customer service to clients by managing inquiries related to electronic products, technical specifications, and services via phone, email, and chat in German.
• Assist customers with order processing, product returns, troubleshooting, and account management.
• Offer detailed information on product features, warranty policies, and servicing options.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Accurately document all customer interactions and complaints in the CRM system for future reference.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on product offerings and industry trends to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is on the lookout for a knowledgeable Croatian Customer Search Engine Consultant to join our Athens team. In this dynamic position, you will play a crucial role in helping clients enhance their online presence through effective search engine strategies. Your expertise in digital marketing and SEO, combined with your ability to communicate fluently in Croatian, will enable you to provide tailored solutions that meet our clients' needs.

Key Responsibilities

• Analyze client websites to assess current search engine performance and identify areas for improvement.
• Develop and implement customized SEO strategies for clients, ensuring alignment with their business objectives.
• Conduct comprehensive keyword research to discover opportunities for higher search rankings.
• Engage with clients in Croatian to understand their goals, address concerns, and provide guidance on SEO initiatives.
• Track and report on website performance metrics, adjusting strategies as needed based on data findings.
• Keep abreast of the latest trends in SEO and digital marketing to offer innovative solutions to clients.

Requirements