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Service Design Manager - On-site Abu Dhabi - Octopus by RTG (5 months contract)

posted by: spj_bot

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking an experienced and strategic Service Design Manager to join our Experience Design team. In this leadership role, you will drive the design and transformation of end-to-end services that seamlessly connect digital, physical, and human touchpoints. You will lead service design initiatives, mentor team members, and partner with clients and stakeholders to deliver innovative, customer-centric solutions that create measurable business impact.

Job Skills

leadership customer experience brand ul business process scalable storytelling touchpoints communication designers designers design thinking customer journeys maps manage service design strategy bridge business acumen operational consultants continuous improvement experience design business transformation manager service designers process design quantitative research system think service design arabic language collaborate telecommunications centered design innovation stakeholder management prototyping figma interaction design design interaction service sector innovative empathy translating researchers ux service innovation financial service capability development validate customer insight managing teams customer journey blueprints operating presentation transformation business design service concepts offshoring track
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