Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting to the Director of Process Management & Optimization, the Manager, Process Optimization is the "guardian" of our most critical workflows. You love solving problems, hunting for inefficiencies, and ensuring that our customer promises are kept every single time.

In this role, you will have direct ownership of the lending journey. You will be responsible for ensuring our processes are not only efficient and scalable but also rigorously controlled. You’ll be part of a team responsible for ensuring Financeit’s continued ability to scale without adding unnecessary friction or risk.

What you’ll do:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism.
• Resolve customer concerns and complaints effectively to ensure high levels of satisfaction.
• Maintain accurate documentation of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience.
• Stay up-to-date with industry trends and product knowledge to provide informed and effective support.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work.

Key Responsibilities

• Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat.
• Respond promptly and professionally to inquiries regarding products, services, and company policies.
• Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience.
• Document all customer interactions accurately in our CRM system for future reference and improvement.
• Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work arrangement based in beautiful Greece. This role is ideal for enthusiastic individuals who are passionate about providing excellent customer service while enjoying the flexibility of working from home.

Key Responsibilities

• Provide exceptional customer support to Dutch/Flemish-speaking clients through various channels including phone, email, and chat.
• Address client inquiries regarding products, services, and company policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
• Document interactions thoroughly in our CRM system to ensure seamless service delivery.
• Collaborate with internal teams to deliver comprehensive solutions and address customer needs.
• Stay informed about company offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat.
• Address inquiries related to products, services, and company policies promptly and professionally.
• Resolve customer complaints and issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system to enable continuous improvement.
• Work collaboratively with other departments to deliver comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to enhance the quality of customer support provided.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe.

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via phone, email, and chat.
• Address inquiries related to products, services, and policies promptly and professionally.
• Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system to support ongoing improvements.
• Collaborate with various departments to enhance customer service delivery and implement client solutions.
• Stay updated on product knowledge and industry trends to provide informed and relevant assistance.

Requirements

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Overview

We are seeking a Senior Product Manager – Finance & Lending Systems to lead the strategy, design, and execution of Soar’s financial infrastructure. This role is responsible for the end-to-end product lifecycle of financing, payment, settlement, and reconciliation systems. The successful candidate will work at the intersection of lending, payments, regulatory compliance, and banking integrations within the Saudi market. The position requires strong expertise in regulated financial environments and the ability to translate complex financial and regulatory requirements into scalable product solutions.

Key Responsibilities

1. Product Strategy & Ownership

• Define and own the roadmap for financing and financial transaction systems.

• Align product initiatives with regulatory requirements and operational objectives.

There are moments in life when a job becomes more than a job.
It becomes a setting. A backdrop. A new atmosphere for your everyday routine.

We are currently looking for Portuguese-speaking professionals who are ready to relocate to Greece and join our client’s team, supporting customers from a modern office environment.

This is an on-site position in Greece. You must already live in Greece or be willing to relocate. A full relocation package is included.

Please note: You will be employed directly by our client, an international customer experience provider.

The Experience

Imagine working for a premium, design-driven technology brand while living in a country known for its light, sea, and welcoming culture.

Your workday takes place in a professional, well-organized office surrounded by international colleagues. After your shift, Greece is yours — whether that means evenings in lively city neighborhoods, weekend island trips, or simply enjoying a slower, sunnier rhythm of life.

This opportunity is about combining a respected global brand with a change of scenery that feels refreshing and meaningful.

Your Role

As a Customer Advisor you will support customers who value innovation and quality. Your communication will reflect the premium character of the brand.

Your daily responsibilities will include:

Are you passionate about technology and gadgets? Do you speak Czech fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Czech-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from the Czech Republic, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Czech
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.

Responsibilities

• Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Accurately document all customer interactions in the CRM system for quality assurance and continuity.
• Collaborate with team members and other departments to enhance customer service and satisfaction.
• Stay updated with product knowledge, policies, and industry trends to provide informed assistance.

Requirements