consultancy

Spanish Customer Consultant for Accommodation Platform - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!


Key Responsibilities

  • Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
  • Assist users with inquiries related to bookings, cancellations, and accommodations.
  • Resolve customer issues efficiently while ensuring a positive experience.
  • Document customer feedback and interactions to improve service offerings.
  • Collaborate with internal teams to facilitate smooth customer experiences.
  • Stay informed about industry trends and platform features to offer informed assistance.

Requirements

Job Skills

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Spanish Customer Care Agent | Gaming Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.


Key Responsibilities

  • Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
  • Assist customers with gameplay questions, account management, and technical issues.
  • Engage with customers to inform them about promotions, new game releases, and gaming features.
  • Document interactions and maintain accurate records in our CRM system for quality assurance.
  • Effectively resolve customer complaints, ensuring a positive outcome for our clients.
  • Collaborate with other departments to enhance customer service practices and initiatives.

Requirements

Job Skills

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Slovak Technical Support Specialist - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Slovak Technical Support Specialist to join our remote team in Greece. This position is excellent for individuals who enjoy problem-solving and providing exceptional customer service in the tech space. As a Technical Support Specialist, you will assist Slovak-speaking customers in resolving technical issues related to our products and services, ensuring a smooth and positive experience for them.


Key Responsibilities

  • Provide high-quality technical support to Slovak-speaking clients via phone, email, and chat.
  • Diagnose and troubleshoot technical problems efficiently and effectively.
  • Guide customers through step-by-step solutions and empower them to understand our products better.
  • Document customer interactions and technical issues accurately using the CRM system.
  • Collaborate with technical teams to escalate unresolved issues and contribute to product improvement.
  • Stay updated on product features, technical updates, and best practices within the industry.

Requirements

Job Skills

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Slovak Customer Support Representative | E-commerce - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a proactive Slovak Customer Support Representative specializing in E-commerce to join our dedicated team in Athens. If you are passionate about customer service and have a strong command of the Slovak language, this is an excellent opportunity to provide exceptional support to our Slovak-speaking customers and enhance their online shopping experience.


Key Responsibilities

  • Provide exceptional customer support to Slovak-speaking customers through various channels such as phone, email, and live chat.
  • Assist customers with inquiries regarding products, order status, and account management.
  • Efficiently resolve customer complaints and seek to exceed their expectations.
  • Maintain accurate records of customer interactions and provide valuable feedback to improve services.
  • Collaborate with internal teams to manage and resolve complex customer issues.
  • Keep updated on product knowledge, promotions, and changes in policies to furnish customers with accurate information.

Requirements

Job Skills

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Romanian Customer Support - Travel Consultant - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Romanian Customer Support Travel Consultant to join our team in the vibrant city of Athens. In this role, you will assist Romanian-speaking clients in planning and booking their travel experiences, delivering exceptional customer service and travel solutions tailored to their needs.


Key Responsibilities

  • Provide outstanding customer support to Romanian-speaking clients via phone, email, and chat, addressing their travel inquiries and booking needs.
  • Offer expert advice on travel options, including destinations, accommodations, and travel packages.
  • Create customized travel itineraries based on clients’ preferences and requirements to enhance their travel experience.
  • Handle customer complaints or issues effectively, ensuring a positive resolution and high customer satisfaction.
  • Document all customer interactions accurately in the CRM system to track inquiries and follow-ups.
  • Stay informed about travel trends, new offerings, and best practices to provide informed recommendations to clients.

Requirements

Job Skills

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Romanian Customer Support - Athens

posted by: spj_bot

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.


Key Responsibilities

  • Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
  • Respond to inquiries regarding products, services, and policies with clarity and professionalism.
  • Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
  • Document all customer interactions accurately in our CRM system for ongoing improvements.
  • Collaborate with team members to deliver comprehensive solutions and enhance service quality.
  • Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements

Job Skills

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Portuguese Travel Consultant - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a passionate and knowledgeable Portuguese Travel Consultant to join our team in Athens! In this exciting role, you will provide expert advice and support to Portuguese-speaking clients, helping them to create unforgettable travel experiences while enjoying the vibrant culture and history of Greece.


Key Responsibilities

  • Assist Portuguese-speaking clients with their travel inquiries via phone, email, and in-person consultations.
  • Provide detailed recommendations on travel packages, accommodations, and destinations to meet client needs.
  • Design customized travel itineraries that reflect the unique preferences and desires of each client.
  • Manage and resolve customer complaints and inquiries with professionalism and efficiency.
  • Maintain accurate records of client interactions and preferences in our CRM system to ensure seamless service.
  • Stay updated on travel industry trends and local attractions to offer insightful recommendations to clients.

Requirements

Job Skills

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Portuguese Customer Support Specialist - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a talented Portuguese Customer Support Specialist to join our team in Athens. This position is perfect for individuals who are fluent in Portuguese and have a passion for helping customers. In this role, you will be the first point of contact for our Portuguese-speaking clients, ensuring that their needs are met and their questions are answered.


Key Responsibilities

  • Provide excellent customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries, troubleshooting, and account management.
  • Document customer interactions and follow up when necessary to ensure client satisfaction.
  • Collaborate with internal teams to resolve more complex customer issues.
  • Stay knowledgeable about products and services to provide accurate and helpful information.
  • Participate in training sessions to improve service skills and product knowledge.

Requirements

Job Skills

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Portuguese Customer Care Agent | Gaming Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.


Key Responsibilities

  • Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
  • Assist customers with account management, gameplay questions, and technical troubleshooting.
  • Provide information on promotions, features, and services available on our gaming platform.
  • Document and track customer interactions in our CRM system for quality assurance and reporting.
  • Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
  • Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements

Job Skills

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Polish Customer Support - Travel Agent - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a committed Polish Customer Support Travel Agent to join our dynamic team in Athens. In this role, you will provide exceptional support to our Polish-speaking clients, helping them plan, book, and enjoy their travel experiences to the fullest.


Key Responsibilities

  • Deliver top-notch customer support to Polish-speaking clients through various communication channels, including phone, email, and chat.
  • Assist clients with inquiries about travel arrangements, destinations, and our range of services.
  • Create personalized travel itineraries that meet clients’ tastes, preferences, and budgets.
  • Efficiently handle customer complaints and issues, ensuring resolutions that promote customer satisfaction.
  • Maintain accurate records of client interactions in our CRM system for effective follow-ups and service improvements.
  • Stay updated on travel industry trends, destination highlights, and best practices to provide well-informed advice to clients.

Requirements

Job Skills

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