Mercier Consultancy MD is thrilled to announce exciting career opportunities for Croatian-speaking professionals looking to work in Greece! We provide a fully paid relocation package to ensure your transition is smooth and comfortable. In this role, you will be an integral part of our team, delivering exceptional service and support to our Croatian-speaking clients. Join us in one of the most beautiful countries in Europe while advancing your career.

Key Responsibilities

• Provide high-quality customer support in Croatian through various communication channels, including phone, email, and live chat.
• Assist clients with inquiries related to products, services, and account management.
• Efficiently process requests and document customer interactions in our CRM system.
• Resolve customer issues and complaints with professionalism and promptness.
• Work collaboratively with internal teams to improve processes and enhance customer satisfaction.
• Stay updated on our product offerings and company policies to provide accurate information to clients.

Requirements

Join us as a Senior Project Engineer in Aberdeen

DOF is a leading international group of companies specializing in offshore and subsea services. We are currently seeking Senior Project Engineers to join our team. As a Senior Project Engineer, you will play a crucial role in managing and overseeing project activities, ensuring successful delivery within agreed timelines and budget. Your expertise and leadership skills will be essential in coordinating with various stakeholders and driving project execution.

In this role, you will have the opportunity to work on a variety of interesting and challenging projects, spanning different disciplines such as IMR, SURF, subsea installations, and more. If you are a result-oriented and detail-oriented professional with excellent communication skills and a passion for delivering high-quality projects, then we would love to hear from you. Join us and be part of an innovative and forward-thinking organization that values your skills and contributions.

Who we are

With a multi-national workforce of about 5,900 personnel, DOF Group ASA is an international group of companies which owns and operates a fleet of modern offshore/subsea vessels, and engineering capacity to service both the offshore and subsea market. With over 40 years in the offshore business, the group has a strong position in terms of experience, innovation, product range, technology and capacity.

Mercier Consultancy MD is excited to announce an opening for a Deutsch-Englische Kundenberatung position for Booking.com, to be performed in the scenic surroundings of Greece. This role is ideal for those who are passionate about providing excellent customer service and want to thrive in a dynamic work environment. As a customer advisor, you will assist clients in both German and English with their booking inquiries and ensure a smooth customer experience.

Key Responsibilities

• Provide high-quality customer support to German-speaking clients regarding their bookings and inquiries.
• Assist customers in both German and English to ensure clarity and understanding throughout the booking process.
• Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
• Educate customers on Booking.com’s services, policies, and features to maximize user experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Danish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with the added benefit of working in beautiful Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating their payment-related inquiries in Danish.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transactions, and service support via phone, email, and chat in Danish.
• Provide detailed information on payment processing, system features, and fees associated with services.
• Assist customers with account setup, troubleshooting, and resolving payment issues.
• Resolve customer complaints promptly and ensure a positive customer experience.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about the latest industry trends and company offerings to provide relevant assistance.

Requirements

Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!

Key Responsibilities

• Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.
• Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Identify and suggest improvements to enhance the overall customer experience.
• Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Client Support Representative in the finance sector. This position offers the chance to work in beautiful Greece while helping clients navigate their financial needs in German. If you are a detail-oriented professional with a passion for client support, we invite you to join our dynamic team!

Key Responsibilities

• Provide exceptional support to German-speaking clients on various financial inquiries via phone, email, and chat.
• Assist clients with account management, transactions, and product inquiries, ensuring accurate and timely responses.
• Troubleshoot client issues and provide solutions to effectively resolve concerns.
• Document client interactions and maintain comprehensive records in our CRM system.
• Work closely with other departments to streamline service delivery and improve client experiences.
• Stay up-to-date with financial products and services, as well as regulatory changes, to provide informed support.

Requirements

Join us as a Subsea Field Engineer

DOF Subsea Atlantic is seeking two Subsea Field Engineers to join one of our CSVs to support the delivery of subsea projects.  The Field Engineer will be based on the vessel full time on a rota of up to 6 weeks on / off.  This role will suit someone with a strong background in the preparation and delivery of offshore subsea construction, decommissioning or IRM projects.  We are looking for a candidate with a flexible mindset that can use their experience to support the project team before and during execution offshore.  The role will also require integration into the Offshore Management Team (OMT) so that they can work on improving efficiencies linked to project delivery and build a strong relationship so that they can act as the bridge between the OMT and the onshore project teams.  This role is linked to a vessel which works primarily in the Atlantic region (North Sea) but there may be opportunities to support other regions as well. This is an offshore role primarily but may include occasional office visits to support constructability reviews, risk assessments or other project related meetings.

Responsibilities:

Join us as a Project Technical Manager

DOF Atlantic is seeking a Project Technical Manager (PTM) to join our team and support the delivery of subsea projects. The Project Technical Manager reports to Engineering however is considered a key member of the project management team and so your experience should reflect a strong understanding in project delivery from a commercial and contractual perspective, as well as technically.

The PTM is responsible for creating and directing a functional team of engineers and making sure that the team works together in an organised and efficient manner. The role of the PTM is to be result oriented and be a motivator and mentor for the team while ensuring “industry best practice” is utilized and documented in the development of the technical delivery for projects, tenders, and studies.

Tasks can include, but are not limited to:

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Telecom Company in Greece. This position is perfect for individuals who are passionate about telecommunications and dedicated to delivering exceptional customer service. You will assist clients with their telecom needs and inquiries, providing support in French.

Key Responsibilities

• Address customer inquiries related to telecommunications services, billing, and account management via phone, email, and live chat in French.
• Provide accurate information about available plans, promotions, and device functionalities.
• Assist customers in troubleshooting technical issues and resolving service-related concerns.
• Document customer interactions thoroughly in the CRM system for tracking and follow-up.
• Work collaboratively with technical and sales teams to improve service delivery.
• Stay updated on the latest telecom trends and company offerings to provide informed support to customers.

Requirements

Join Our Team!

Are you fluent in Dutch and looking for a rewarding (remote) work opportunity in Greece? At Mercier Consultancy MD, we are excited to invite applications for the role of Dutch Speaking Customer Representative to join our team from the beautiful location of Greece.

This position allows you to enjoy the flexibility of remote work while being part of a vibrant team dedicated to providing top-notch customer service.

Your Role:

• Deliver exceptional customer support to Dutch-speaking clients, handling inquiries with professionalism and a friendly approach.
• Communicate effectively across multiple channels including phone, email, and chat.
• Familiarize yourself with our client systems to provide high-quality assistance.
• Work collaboratively with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Ability to adapt to new technologies and tools needed for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• A team player who enjoys working collaboratively in a dynamic setting.

Benefits