Mercier Consultancy MD invites enthusiastic Croatian speakers to apply for exciting job opportunities based in Sofia, Bulgaria, with fully paid relocation! This position offers a unique chance to build your career in an international environment while experiencing the vibrant culture and lifestyle of Bulgaria’s capital city.

Key Responsibilities

• Engage with Croatian-speaking clients via various communication channels, such as phone, email, and chat, to provide excellent customer support.
• Assist with inquiries, process requests, and resolve issues promptly and professionally.
• Maintain accurate records of client interactions and data within company systems.
• Collaborate with team members to meet performance targets and deliver high-quality service.
• Stay informed about company products, services, and industry trends to offer accurate information to clients.
• Participate in training sessions and development programs to enhance skills and knowledge.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, has recognized our business value and leadership. We are headquartered in Silicon Valley and have our global delivery center in Chennai, India. If you are passionate about working on unstructured business problems that can be solved using data and are excited about building, leading, and enabling a team of analytics professionals toward that objective, we would like to talk to you.

We are seeking a highly accomplished Sales Leader-cum-Client Partner in Quality Engineering (QE) to drive revenue growth, own strategic client relationships, and win multi-million-dollar QE transformation deals across global enterprises. This role requires deep expertise in QE services, client management, strong presales leadership, RFP ownership, and the ability to represent the organization as a thought leader in the QE ecosystem.

Responsibilities

QE Sales & Revenue:

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

The Client Growth Manager is a strategic commercial role responsible for driving end-to-end revenue growth across an assigned industry vertical or geographic market. This role operates within an integrated Sales & Account Management model, owning both new business acquisition and existing account expansion under a unified revenue target.

The Client Growth Manager acts as the single commercial owner of their portfolio, accountable for revenue generation, client relationship management, and long-term value creation, while ensuring profitability and strategic alignment.

Location: Remote – Johannesburg, Gauteng, South Africa

Contract Term: February through September (with potential extension based on performance and business needs)

About the Role

We are seeking an experienced Sales Phone Agent with strong phone-based sales experience and excellent written and spoken English. This is a remote contract role with a call center environment, requiring reliability, strong work ethic, and a distraction-free workspace.

This is a fixed-term contract position. Contract extensions may be considered based on performance and business needs. Structured sales training and ongoing coaching will be provided throughout the ramp-up period.

What You’ll Do:

• Manage inbound and outbound warm calls (approx. 200+ weekly).
• Handle calls lasting 6–15 minutes to close new customers, explain LawnStarter’s services, and upsell recurring plans.
• Meet and exceed sales metrics and quality standards.
• Demonstrate exceptional communication skills with U.S. customers.
• Maintain accurate CRM records and uphold data protection policies.

Mercier Consultancy MD is on the lookout for a talented Spanish Speaking Customer Success Account Manager to join our team! In this pivotal role, you will be the primary contact for our Spanish-speaking clients, ensuring they receive exceptional support and guidance to achieve their business objectives. You will play a key role in fostering strong relationships and driving customer satisfaction.

Key Responsibilities

• Act as the main point of contact for Spanish-speaking clients, cultivating strong professional relationships.
• Guide clients in maximizing the value of our products and services to meet their goals.
• Proactively address client inquiries and ensure timely resolution of their issues.
• Monitor client satisfaction and engagement levels, providing feedback to internal teams to enhance services.
• Manage client accounts and develop strategies to drive customer success.
• Stay informed about industry trends and best practices to provide valuable insights to clients.

Requirements

Our client is a world leader in contact Center services provider and you will work with the MICROSOFT Customer Service team in Greece, helping MICROSOFT customer.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: