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Customer Support Specialist

posted by: spj_bot

Location: New York, United States (Hybrid) - NY area

Hybrid | Full-time

Compensation: $100K - $150K

Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.

The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.

Key Responsibilities

Job Skills

professional advisory capital market high availability consultant diplomacy high performance financial technology fix income nice professional development coordinating linux read accounts real time messaging system systems protocol write communication e command line interface equity security policy cross functional source code service improvement object oriented localized system engineering acting data services operational actively monitor asset class north american scripting API incident management system incidents executing shell script writing stakes unix shell track mentorship configuration management application programming interface high throughput automation managing integration low latency financial information exchange managed securely investigate systems engineers acceptance testing team orient operating technical support customer service version control github service provider distributed systems systems experts troubleshooting continuous improvement cross functional collaboration unix long term messaging systems collaborative electronic trading infrastructure applicable data bash trading systems java tact onboarding
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Product Designer

posted by: spj_bot

Location: Jersey City, United States (Hybrid) 

Hybrid | Full-time

Compensation: $110K - $150K

Our client is a venture-backed, high-performance financial technology organization focused on transforming how value moves globally. Backed by world-class investors like Paradigm and Dragonfly, the company is building a full-service platform and institutional-grade stablecoin infrastructure designed to make issuing, managing, and integrating digital dollars seamless for developers, fintechs, and institutions alike.

The organization is seeking a Product Designer to join a tight-knit, cross-functional team. In this role, the successful candidate will partner with the Lead Designer to own the end-to-end user experience, spanning complex product dashboards, developer interfaces, and external brand surfaces. This position requires a builder who thrives in a small team environment, possesses strong information design instincts, and maintains a high bar for craft across both technical product UI and marketing design.

Key Responsibilities

Job Skills

professional cross functional team product managers rapid prototyping brand security policy design system sales system design managing managers engineers research integration landing pages self directed wireframes framing visual dashboards technical design cross functional collaboration high performance translate financial technology experience design prototypes integrating digital adaptable information design developer tools managed securely tools e workflows product designer prototyping figma implementation phase product design friendly user research user flow product line collaborative infrastructure account management venture capital iterate drive design data interfaces copywriting integrated workflow applicable data design process user experience onboarding knit polished core product
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Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece

posted by: spj_bot

Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece.

This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career.

What You'll Do (The Day-to-Day)

As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email.

  • Consultative Sales: Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale.
  • E-Commerce Service: Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order.
  • Dual Expertise: You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks.

Requirements

Job Skills

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Premium Support & Online Community Expert - Spanish Speaker - Relocate to Greece

posted by: spj_bot

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

  • Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
  • Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
  • Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
  • Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
  • Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Job Skills

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Premium Support & Online Community Expert - Italian Speaker - Relocate to Greece

posted by: spj_bot

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

  • Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
  • Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
  • Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
  • Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
  • Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Job Skills

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Premium Support & Online Community Expert - German Speaker - Relocate to Greece

posted by: spj_bot

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

  • Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
  • Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
  • Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
  • Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
  • Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Job Skills

View the job post & apply

Premium Support & Online Community Expert - French Speaker - Relocate to Greece

posted by: spj_bot

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

  • Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
  • Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
  • Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
  • Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
  • Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Job Skills

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Italian Tech Support and Customer Care Specialist - Athens, Greece

posted by: spj_bot

If you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career.

What You'll Do (The Day-to-Day)

As a Customer Expert, you will manage inbound consumer requests from the Italian market across phone, email, and live chat channels.

  • Scripted Sales Support: Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction.
  • After-Sales Service: Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests.
  • The 30-Day Evolution: You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle.

Requirements

Job Skills

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French Customer Care and Sales Advisor - Relocate to Athens

posted by: spj_bot

Ready to add a massive global brand to your resume while living a stone's throw from the Mediterranean? We are hiring French-speaking Customer Experts to move to vibrant Athens! In this role, you’ll support the online community of an iconic American tech company famous for its sleek hardware and ecosystem. If you are enthusiastic, love sleek technology, and have an adventurous spirit, we want you in our Athens hub.

What You'll Do (The Day-to-Day)

Representing our premium Online Store project, you will deliver exceptional service to French-speaking customers via inbound lines, email, and live chat.

  • Inbound Sales Journeys: Follow a supportive scripted process to help customers identify exactly what they need, helping them choose and purchase luxury devices and tech accessories.
  • Service & Problem Solving: Provide vital after-sales support by resolving customer complaints, handling order returns/cancellations, and tracking delayed shipments.
  • Cross-Skilling: After your first 30 days, you will be trained to seamlessly manage both sales and service interactions on demand, turning you into a highly versatile customer expert.

Requirements

Job Skills

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System Administrator

posted by: spj_bot

GoMining is looking for a proactive and reliable System Administrator to manage access rights, IT infrastructure, and employee support across the company.

This role is ideal for someone passionate about security, automation, and operational efficiency — ensuring employees have the right tools and access while maintaining a secure and well-managed IT environment.

The System Administrator will play a key role in access management, hardware and software asset administration, and day-to-day IT support across the organization.


Responsibilities

Access Management & Account Administration

  • Process access requests, approvals, and role assignments across corporate systems and services.
  • Maintain least-privilege access policies and follow security best practices.
  • Manage employee onboarding and offboarding — account creation, access provisioning, device setup, and equipment return.
  • Conduct regular access audits and review logs for anomalies or policy violations.
  • Maintain an up-to-date access registry across all systems.

Hardware & Infrastructure

Job Skills

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