customer satisfaction

Polish Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a remarkable opportunity for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and customer service. As a representative, you will assist clients in navigating IT products and services while providing outstanding support in Polish.


Key Responsibilities

  • Manage customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Polish.
  • Provide guidance and support to customers on product features, installation, and troubleshooting.
  • Assist with account management, billing questions, and service upgrades.
  • Resolve issues and complaints promptly while ensuring customer satisfaction.
  • Document interactions accurately in the CRM system for seamless follow-up and reporting.
  • Collaborate with technical teams to resolve complex issues and enhance the user experience.
  • Stay informed about the latest technology trends and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who love travel and have a passion for providing outstanding customer service. As a member of our customer service team, you will assist clients with their inquiries related to travel accommodations, bookings, and tourist experiences, all while communicating effectively in Polish.


Key Responsibilities

  • Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in Polish.
  • Provide accurate information on available services, promotions, and travel guidelines.
  • Assist customers with reservation changes, cancellations, and special requests.
  • Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
  • Document all interactions accurately in the CRM system for future reference.
  • Collaborate with hotel and tourism partners to ensure seamless customer experiences.
  • Stay informed about travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who have a passion for helping others and providing outstanding customer support. As a representative in the healthcare sector, you will assist patients and families with inquiries regarding services, appointments, and health-related information, all while communicating effectively in Polish.


Key Responsibilities

  • Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and live chat in Polish.
  • Provide accurate information on healthcare policies, procedures, and available services.
  • Assist customers with booking, rescheduling, and cancelling appointments.
  • Resolve any issues or concerns promptly and ensure a positive patient experience.
  • Document all customer interactions accurately in the CRM system for compliance and reference.
  • Collaborate with healthcare providers and administrative teams to enhance service delivery.
  • Stay informed about healthcare trends and company offerings to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about finance and eager to provide top-notch customer service. You will assist clients with their financial inquiries, helping them navigate services and solutions in a supportive and professional manner while communicating in Polish.


Key Responsibilities

  • Assist customers with inquiries related to financial products and services via phone, email, and live chat in Polish.
  • Provide clear information regarding account management, transactions, and service features.
  • Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
  • Document all customer interactions and maintain accurate records in our CRM system.
  • Collaborate with internal teams to ensure seamless service delivery and to address customer needs.
  • Stay informed about financial regulations, products, and services to provide accurate information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in construction services and are passionate about delivering excellent customer support. As a customer service representative, you will assist clients with their inquiries in Polish, helping them navigate our services and ensure a smooth and positive experience.


Key Responsibilities

  • Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in Polish.
  • Provide information on project timelines, service offerings, and pricing.
  • Assist customers with order placements, changes, and tracking their requests effectively.
  • Resolve customer complaints and issues promptly while ensuring a positive customer experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with project managers and teams to provide customers with real-time information and updates.
  • Stay informed about industry trends and company services to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a new opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are committed to providing top-notch customer support. As a representative, you will assist clients with their inquiries and provide information about biotechnology products and services in Polish.


Key Responsibilities

  • Respond to customer inquiries related to biotechnology products and services via phone, email, and chat in Polish.
  • Provide detailed information on product specifications, usage, and benefits to assist customers in making informed decisions.
  • Assist customers with order placement, processing, and tracking.
  • Resolve issues and complaints in a timely and efficient manner, ensuring high customer satisfaction.
  • Document customer interactions accurately and maintain comprehensive records in the CRM system.
  • Collaborate with internal teams to enhance the customer experience and address client needs.
  • Stay current on industry trends and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about travel and committed to providing excellent customer service. In this role, you will assist passengers and clients with inquiries regarding aviation services, ensuring a smooth and enjoyable experience.


Key Responsibilities

  • Manage customer inquiries related to airline services, bookings, flight schedules, and policies via phone, email, and live chat in Polish.
  • Provide information on ticket prices, travel regulations, and baggage handling processes.
  • Assist customers with the booking process, changes, cancellations, and special requests.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction and comfort.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with operational staff to provide customers with real-time updates and support.
  • Stay informed about aviation trends and service updates to enhance customer interaction.

Requirements

Job Skills

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Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have a keen interest in transportation solutions, this role is tailored for you. You will play a pivotal role in assisting customers with their transportation inquiries while providing exceptional service in Nordic languages.


Key Responsibilities

  • Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
  • Provide customers with information on shipping options, delivery timelines, and service regulations.
  • Assist customers with booking processes, changes, and cancellations of services.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction.
  • Keep accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with operational teams to provide real-time information to customers.
  • Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Job Skills

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Nordic Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Nordic Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social media and dedicated to providing excellent customer support. As a customer service representative, you will assist clients in Nordic languages, helping them navigate their social media experiences and address any concerns they may have.


Key Responsibilities

  • Manage customer inquiries regarding social media services, features, and accounts via phone, email, and chat in Nordic languages.
  • Assist users with account setup, content creation, and technical troubleshooting.
  • Provide accurate information on platform policies, community guidelines, and promotional opportunities.
  • Resolve customer complaints and inquiries efficiently, ensuring a positive user experience.
  • Document all customer interactions meticulously in the CRM system for smooth follow-up.
  • Collaborate with technical and product teams to enhance service delivery and customer satisfaction.
  • Stay informed about trends in social media and digital marketing to better assist customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for Nordic Speaking Customer Service Representatives in the Retail industry. This role is perfect for individuals who are passionate about customer engagement and enjoy providing an exceptional shopping experience. As a key member of our customer service team, you will assist clients in their inquiries while communicating effectively in one of the Nordic languages.


Key Responsibilities

  • Address customer inquiries related to retail products, services, and orders via phone, email, and chat in the Nordic language.
  • Provide precise information about product availability, pricing, and ongoing promotions.
  • Assist customers with the ordering process, returns, and exchanges.
  • Resolve customer complaints and provide effective solutions to ensure satisfaction.
  • Keep accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with other departments to enhance customer satisfaction and streamline processes.
  • Stay informed about retail trends and product knowledge to better serve customers.

Requirements

Job Skills

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