Mercier Consultancy MD is thrilled to offer an exciting opportunity for Customer Service Representatives who speak Irish to work in beautiful Bulgaria. This role comes with a fully paid relocation package, making it easier than ever to embark on a new adventure while providing exceptional service. The ideal candidate will be passionate about customer support and ready to thrive in a multicultural environment.

Key Responsibilities

• Manage customer inquiries in Irish via phone, email, and chat, providing top-notch service and support.
• Assist customers with product information, troubleshooting, and service-related inquiries.
• Resolve customer complaints in a timely and professional manner, ensuring satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with other departments to enhance service delivery and improve customer experience.
• Stay informed about product updates and industry trends to provide accurate assistance.

Requirements

Mercier Consultancy MD is offering an exciting opportunity for a Dutch Speaking Sales Representative, with relocation to Sofia, Bulgaria. This role is designed for ambitious individuals who are fluent in Dutch and are eager to explore a new career in a vibrant international city. As a key member of our sales team, you will engage with clients to promote innovative products and services, effectively driving sales and contributing to business growth.

Key Responsibilities

• Proactively identify and engage potential clients through various sales channels including phone calls, emails, and in-person meetings.
• Deliver engaging presentations that clearly convey the benefits of our client's offerings.
• Achieve and exceed individual sales targets and contribute to the overall success of the sales team.
• Monitor market trends and competitor activity to refine sales techniques.
• Collaborate with other departments, such as marketing and customer support, to enhance customer experience.
• Participate in training programs to advance your skills and product knowledge.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to invite applications for the position of Icelandic Speaking Solutions Consultant in Sofia, Bulgaria. This role comes with fully paid relocation support for the right candidate! As a key member of our team, you will work closely with our clients to understand their unique challenges and provide tailored solutions that drive success. If you are passionate about technology and customer engagement, this is the perfect opportunity for you!

Key Responsibilities

• Conduct client consultations to gather insights into their needs and business goals.
• Design and deliver customized solutions that effectively address the challenges faced by clients.
• Provide expert advice and recommendations, acting as a trusted partner to clients.
• Collaborate with internal stakeholders to ensure the seamless implementation of solutions.
• Facilitate training and workshops for clients to maximize their understanding and use of our products.
• Stay informed about industry trends and emerging technologies to offer relevant insights during consultations.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

 Key Responsibilities

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

Responsibilities: