METRO is one of the top employers in the country with over 11.000 employees. Operates one of the largest retail networks, My market & My market Local, with over 280 outlets and is also the leading company in wholesale consumer goods with 50 METRO Cash & Carry stores countrywide.

We are looking for a Junior Omnichannel Marketing Specialist

As a Junior Omnichannel Marketing Specialist, you will play a key role in designing, planning, and executing B2B and B2C online activations and communication campaigns aimed at converting shoppers into loyal buyers through our e-shop. You will collaborate closely with cross-functional teams and external partners to ensure timely and impactful campaign delivery, aligned with our on-air schedule.

What you will focus on

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, helps shipping and commodities professionals navigate their complex decision making. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. By securely handling and combining private and public shipping data flows, and applying advanced analytics, insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role:  We are looking for a motivated and detail-oriented Associate Product Manager to join our Vessels API squad in Athens. This is a hands-on role working with one of the largest vessel datasets in the industry - over 50,000 Tanker, Dry, LNG, and LPG vessels, each with more than 100 key particulars ranging from dimensions and cargo-handling equipment to ownership and sanctions.

Mercier Consultancy MD is excited to invite applications for the position of Czech Speaking Solutions Consultant. This role is an excellent opportunity for individuals who possess a deep understanding of technology-driven solutions and exceptional client-facing skills. As a Solutions Consultant, you will work closely with our clients to assess their needs and devise strategies that enhance their business operations using our innovative solutions.

Key Responsibilities

• Collaborate with clients to identify their unique requirements and business goals.
• Design and present customized solutions that address client challenges and add value.
• Act as a trusted advisor by providing recommendations based on industry standards and best practices.
• Coordinate with internal teams to ensure successful implementation and support of solutions.
• Deliver engaging training sessions to empower clients in utilizing our products effectively.
• Stay current with market trends and our product offerings to provide exceptional service.

Requirements

Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.

Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
• Provide detailed information on account management, financial products, and assist with transaction-related queries.
• Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with various departments to ensure a seamless banking experience for customers.
• Stay updated on banking regulations, new products, and offers to provide informed responses to clients.

Requirements

🌞 Ready for a fresh start in a beautiful location? Mercier Consultancy MD is thrilled to offer an incredible opportunity for Spanish Speaking Customer Service Representatives to join our team while living and working in sunny Greece! Imagine enjoying the stunning beaches and vibrant culture of Greece while embarking on a fulfilling career. If you’re passionate about helping others and ready for a new adventure, we want to hear from you!

What You'll Do

• Provide exceptional customer service by handling inquiries from Spanish-speaking customers through phone, email, and chat.
• Assist customers with product information, order management, and troubleshooting in a friendly and professional manner.
• Ensure a seamless customer experience by resolving issues efficiently and effectively.
• Document customer interactions accurately in our CRM system, keeping track of inquiries and follow-ups.
• Work collaboratively with our international team to enhance the overall customer experience.
• Embrace the vibrant lifestyle of Greece while you work!

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Spanish Speaking Customer Support Representatives to join a prestigious American multinational technology company. In this role, you will be the front line of support for Spanish-speaking customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with the company's products and services. Your contributions will help enhance customer satisfaction and loyalty, making this a vital position within the team.

Key Responsibilities

• Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with product inquiries, technical issues, and account management in a timely and professional manner.
• Document customer interactions accurately in the company’s CRM system.
• Collaborate with technical teams to resolve complex issues and escalate as necessary.
• Contribute to the development of customer support resources and FAQs to enhance the customer experience.
• Stay informed about the company’s products, services, and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is seeking an Italian Speaking Customer Service Agent for a prominent French multinational telecommunications company. This role provides an opportunity to work in a dynamic and innovative environment while supporting customers with their telecommunication needs. As an integral part of our team, you will ensure that Italian-speaking clients receive exemplary service and support.

Responsibilities

• Assist Italian-speaking customers through various channels including phone, email, and chat with inquiries related to telecommunication products and services.
• Provide detailed information about service offerings, troubleshooting assistance, and billing inquiries.
• Resolve customer complaints and escalate issues when necessary to ensure timely resolution.
• Document customer interactions accurately in the CRM system to track feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience and service delivery.
• Stay updated on promotions, new products, and industry trends to inform and assist clients effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.

Responsibilities

• Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively.
• Provide detailed information about product offerings and assist with order placements and service inquiries.
• Resolve customer complaints with professionalism and a focus on delivering solutions.
• Document all customer interactions accurately in our CRM system to maintain service quality.
• Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues.
• Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers.

Requirements

Mercier Consultancy MD is looking for an Italian Speaking Customer or Technical Service Agent to join our team remotely from Greece. This flexible role is ideal for individuals who enjoy providing excellent service and assisting customers with both inquiries and technical issues. As a member of our team, you will play a vital role in ensuring customer satisfaction through effective support and problem resolution.

Key Responsibilities

• Provide outstanding customer service and technical support to Italian-speaking clients through various channels, including phone, email, and chat.
• Assist customers in resolving inquiries related to products, accounts, or technical issues.
• Document customer interactions and resolutions accurately in the CRM system.
• Work collaboratively with team members and other departments to enhance service quality.
• Stay updated on product knowledge and company policies to provide accurate information.
• Handle customer complaints and concerns with professionalism and empathy.

Requirements