Join Next Job Abroad as a Norwegian Speaking Content Moderation/Customer Service Agent in the vibrant iGaming industry in Malta! This exciting position allows you to utilize your language skills and passion for ensuring a safe and engaging online environment for players. As part of our dedicated team, your role will encompass both content moderation and delivering excellent customer service to our Norwegian-speaking clientele.

In this role, you will review user-generated content, ensuring compliance with company policies while also assisting customers with their inquiries and concerns. If you have a keen eye for detail and a strong desire to provide top-notch service while working in a dynamic environment, we want to hear from you! Embrace the opportunity to live and work in beautiful Malta, where you'll enjoy a rich cultural experience.

Next Job Abroad is looking for a Dutch Speaking Content Moderation/Customer Service Agent to join our team in vibrant Malta! This unique role combines content moderation responsibilities with customer service, offering a dynamic work environment where you can utilize your language skills while ensuring a safe and enjoyable experience for our users.

As a Content Moderation/Customer Service Agent, you will monitor and review content across our platforms, ensuring compliance with community guidelines and providing support to Dutch-speaking customers. If you have a keen eye for detail and a passion for customer service, this position is perfect for you. Join us in Malta and be part of an exciting journey!

Responsibilities

• Review and moderate user-generated content to ensure compliance with community standards.
• Provide excellent customer service via chat, email, and phone to Dutch-speaking clients.
• Address customer inquiries and resolve issues in a professional and timely manner.
• Collaborate with team members to improve processes and enhance user experiences.
• Document interactions in our CRM system accurately.
• Gather user feedback to help improve content moderation practices.
• Stay updated on industry trends and best practices in content moderation and customer service.

Requirements