ATC VCS Field Service Representative
Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government agencies. We are an SBA-certified Service-Disabled Veteran-Owned Small Business and Small Disadvantaged Business, a Great Place to Work, and an Inc. 5000 fastest-growing company. With a 4.8 Glassdoor rating, FirstDiv puts its people first.
Responsibilities
· Deliver classroom, hands-on, refresher, sustainment, and train-the-trainer instruction on Air Traffic Control Systems for VCS operators, maintainers, and administrators.
· Develop, modify & update training as needed.
· Teach system operation, configuration, monitoring, preventive maintenance, fault isolation, troubleshooting, component replacement, and restoration.
· Conduct practical exercises and proficiency checks; maintain training records and recommend improvements to course materials.
· Support system installation, checkout, upgrades, configuration changes, acceptance activities, and interpretation of alarms and technical documentation.
· Troubleshoot IP networking, radio, telephony, server, gateway, audio, workstation, and related VCS interfaces; document and escalate complex issues.
