Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about providing support and information related to insurance products and services. As a customer service representative, you will assist clients in navigating their insurance inquiries and ensuring they have a smooth and informed experience.

Key Responsibilities

• Handle customer inquiries related to insurance products, policies, and claims via phone, email, and chat in Slovak.
• Provide information on policy details, coverage options, and premium inquiries.
• Assist customers with claims processing and address any concerns they may have.
• Resolve customer complaints and technical issues in a timely and efficient manner.
• Document all customer interactions clearly in the CRM system to ensure accurate record-keeping.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge and industry regulations to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to providing exceptional support to students and educators alike. As a member of our team, you will assist customers with inquiries related to e-learning platforms, courses, and educational resources, all while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in Slovak.
• Assist students and educators with account setup, course enrollment, and technical support.
• Provide clear information on program details, pricing, and available resources.
• Resolve any issues or complaints in a prompt and courteous manner, focusing on customer satisfaction.
• Document interactions with customers accurately in our CRM system for tracking and compliance purposes.
• Collaborate with internal teams to improve the customer experience and enhance service delivery.
• Stay informed of industry trends and company offerings to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and possess a strong commitment to customer service. As a customer service representative, you will engage with clients in Slovak, providing support and information related to biotechnology products and services.

Key Responsibilities

• Handle customer inquiries related to biotechnology products, services, and research via phone, email, and chat in Slovak.
• Provide accurate information on product specifications, usage guidelines, and safety protocols.
• Assist clients with order processing, account management, and troubleshooting issues.
• Resolve customer complaints and technical queries promptly while ensuring customer satisfaction.
• Document all interactions in our CRM system to maintain comprehensive customer records.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry developments and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
• Provide detailed information about account options, loan products, and investment services.
• Assist customers with transactions, fund transfers, and resolving account issues efficiently.
• Document all customer interactions accurately in the CRM system to ensure compliance and reference.
• Work collaboratively with other departments to enhance service delivery and address customer needs.
• Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals who are dedicated to public service and possess a strong desire to help others. As a customer service representative, you will assist citizens with their inquiries, providing them with vital information and support in Czech.

Key Responsibilities

• Respond to customer inquiries related to government services, programs, and policies via phone, email, and chat in Czech.
• Provide accurate information and guidance to customers concerning public services and regulations.
• Assist with application processes, documentation requirements, and service navigations.
• Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal departments to facilitate service delivery and improve public interactions.
• Stay informed about changes in government regulations and public service offerings to provide relevant assistance.

Requirements

Location: Cape Town

Contract duration: Start with 6 months

Domain: Retail

Job Summary

Responsible for participating in the support, scoping and implementation of SAP UDF Solution.  Provide leadership in process analysis, process and system design, systems development, configuration, testing, implementation, and training to support the SAP functions of our Pick n Pay’s Supply Chain Planning Division

Duties & Responsibilities:

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a Service Coordinator to manage and oversee the day-to-day operations of our digital service portfolio. Acting as a central coordination point, this role ensures smooth service delivery, effective incident and problem management, and continuous improvement of operational processes. The Service Coordinator will also monitor service contracts and SLAs to maintain compliance and performance standards.

Responsibilities:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy helping users navigate their experiences, this role is perfect for you. You will be instrumental in delivering top-notch support, assisting clients with inquiries related to social media platforms, and ensuring a seamless user experience in Czech.

Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and functionalities via phone, email, and chat in Czech.
• Provide assistance with account setup, issues, and general inquiries about platform policies.
• Resolve user complaints and technical problems promptly, ensuring a positive experience.
• Document all interactions with customers accurately in the CRM system for reference.
• Collaborate with internal teams to improve service delivery based on customer feedback.
• Stay updated on social media trends and platform updates to provide accurate information and support.

Requirements