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(fluent English & French) Customer Support Consultant, hospitality (Remote)

posted by: spj_bot

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Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

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Reservations Agent, Luxury hotel in Limassol

posted by: spj_bot

We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent.

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

Responsibilities:

  • Process all reservation requests, changes, and cancellations.
  • Identify guest needs and determine the appropriate room type.
  • Verify availability, explain policies, and accommodate special requests.
  • Input and manage reservation data accurately in the system.
  • Follow escalation procedures for guest concerns.
  • Maintain professionalism, confidentiality, and compliance with company standards.
  • Provide exceptional guest service and support colleagues as needed.

Requirements

Requirements:

  • High school graduate or equivalent (degree in hotel management is a plus).
  • 2+ years of experience in hotel reservations.
  • Excellent English (Greek & Russian a plus).
  • Strong communication skills and customer focus.
  • Proficiency in MS Office and hotel reservation systems.

Benefits

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