Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
• Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
• Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
• Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
• Collaborate with team members to deliver consistent and quality service to all customers.
• Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Advisors! This role not only allows you to work in the beautiful country of Greece but also comes with fully paid relocation assistance. Join our team and become part of a diverse community dedicated to providing top-notch customer service.

Key Responsibilities

• Deliver exceptional support to Italian-speaking customers through various channels including phone, email, and live chat.
• Resolve inquiries and issues with a focus on customer satisfaction and retention.
• Maintain documentation of customer interactions and provide feedback to improve service and processes.
• Engage with customers to understand their needs and offer appropriate solutions.
• Collaborate with internal teams to ensure a seamless customer experience.
• Participate in training programs to stay updated on product knowledge and best practices.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Customer Care Agent within our e-commerce division. We are looking for talented individuals who are willing to relocate to Greece, with paid relocation support included. In this role, you will serve as the primary support point for our Italian-speaking customers, helping them navigate our products and services while providing excellent customer care.

Key Responsibilities

• Provide outstanding customer service in Italian through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to order placements, product details, and general e-commerce questions.
• Maintain detailed records of customer interactions using our CRM system for tracking and analysis.
• Resolve customer complaints effectively and efficiently to ensure a high level of satisfaction.
• Collaborate with other teams to improve customer experience and streamline service processes.
• Stay informed about product offerings, promotions, and updates in the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to announce a position for a Dutch Customer Care Agent to join our team in Bulgaria! This role is perfect for individuals who are looking to enhance their career while working in a beautiful new location. We offer a competitive paid relocation package to help you transition smoothly. As a Dutch Customer Care Agent, you will be responsible for delivering exceptional support to our Dutch-speaking customers, ensuring a positive experience with our brand.

Key Responsibilities

• Provide high-quality customer support in Dutch through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and order-related issues.
• Maintain accurate and detailed records of customer interactions in our CRM system.
• Effectively resolve customer complaints and issues, ensuring customer satisfaction.
• Collaborate with other teams to streamline processes and enhance the overall customer experience.
• Stay updated on product offerings, promotions, and company policies to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to present a wonderful opportunity for a Danish Speaking Customer Service Agent to join the team at Booking.com. This role allows you to work in the picturesque setting of Greece, providing exceptional service to Danish-speaking customers. You will play a vital role in assisting clients with their travel inquiries and ensuring they enjoy a seamless experience.

Responsibilities

• Engage with Danish-speaking customers via phone, email, and chat to address inquiries regarding bookings, cancellations, and travel arrangements.
• Provide detailed information about accommodations, locations, and services available through Booking.com.
• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.
• Document customer interactions in the CRM system to track inquiries and feedback accurately.
• Collaborate with team members to continuously improve the customer experience and service delivery standards.
• Stay up to date with promotions, policies, and new features to provide informed support to clients.

Requirements

Mercier Consultancy is delighted to offer a rewarding opportunity for a Danish Speaking Customer Service Agent to work in beautiful Greece! This position not only allows you to engage with a range of customers but also provides a chance to live and work in a vibrant cultural setting while delivering exceptional service.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat by responding to inquiries related to products and services.
• Provide detailed product information and assist customers in navigating their concerns effectively.
• Resolve customer complaints promptly while maintaining a strong focus on customer satisfaction.
• Document customer interactions accurately within the CRM system to facilitate follow-ups and service improvements.
• Collaborate with other departments to enhance the customer experience and ensure smooth service delivery.
• Stay updated on promotions, product launches, and company policies to provide informed support.

Requirements

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring an AI Advisor / SME (Subject Matter Expert) for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

Job Purpose
The AI Advisor / Subject Matter Expert is responsible for leading the organization’s Artificial Intelligence strategy and acting as the principal advisor for proposing and delivering AI-driven solutions across all departments. This role ensures AI technologies are effectively applied to optimize operations, enhance customer experience, and enable data-driven decision-making.

Key Responsibilities

Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.

Key Responsibilities

• Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
• Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
• Document customer interactions and feedback to help improve our services and product offerings.
• Collaborate with the technical support team to address complex customer inquiries and escalations.
• Stay updated on product knowledge and company policies to provide timely assistance.
• Assist in the development of customer service materials and training resources to enhance team performance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Create and execute manual test cases based on functional specifications
• Build and maintain test plans in Zephyr (JIRA)
• Identify, log, and track defects in JIRA; verify fixes and perform retesting
• Validate user stories against acceptance criteria
• Collaborate closely with Product and Development teams using a Shift-Left approach
• Participate in daily stand-ups and sprint ceremonies
• Support test automation efforts and contribute to CI/CD pipelines
• Perform smoke, regression, and production testing

What you need to succeed in this role:

Mercier Consultancy MD is excited to offer Swedish Speaking jobs in Greece with a fully paid relocation package! This incredible opportunity allows you to immerse yourself in a new culture while utilizing your Swedish language skills in a rewarding work environment. Join our diverse team and contribute to providing outstanding customer support and service in various sectors, tailored to Swedish-speaking clients.

Key Responsibilities

• Engage with Swedish-speaking customers via phone, email, and chat to address inquiries and provide solutions.
• Deliver high-quality customer service by understanding customer needs and guiding them through our services.
• Document customer interactions accurately and precisely in our CRM system.
• Resolve issues and complaints in a professional and empathetic manner while ensuring customer satisfaction.
• Collaborate with team members and other departments to continually enhance the customer experience.
• Stay updated on product offerings, changes, and promotional activities to offer customers the best information.

Requirements