Community Lead (Web3/DeFi Protocol)

Location: Remote - US/Europe/Latam/Dubai but must have 5hrs overlap with EST

Compensation: $130K - $180K

Join a well-funded, expert-led team building the unified yield engine for the crypto economy. We are creating the platform that intelligently reallocates assets across Decentralized Finance (DeFi) protocols to maximize returns. This is a foundational role to build and activate a world-class community that drives adoption and amplifies our mission.

As the Community Lead, you will take full end-to-end ownership of the protocol's community strategy, shaping how users, developers, and advocates engage with the platform. You will be responsible for designing and executing programs that foster engagement, education, and evangelism, serving as the voice of the community internally and the voice of the protocol externally.

The Opportunity:

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Player Support Specialist dedicated to supporting Riot Games accounts, fluent in both Polish and English, based in the beautiful city of Sofia, Bulgaria. This role is ideal for gaming enthusiasts who are passionate about providing top-tier support and ensuring players have the best possible experience. You will be the frontline support for Polish-speaking players, helping them navigate their gaming queries effectively.

Key Responsibilities

• Offer high-quality player support in both Polish and English via various communication channels.
• Assist players with inquiries related to their Riot Games accounts, game features, and technical issues.
• Resolve player concerns promptly and effectively to enhance overall satisfaction and loyalty.
• Document player interactions thoroughly for ongoing service improvement.
• Collaborate with development and community management teams to communicate player feedback and insights.
• Stay updated on game developments, features, and player support best practices.

Requirements

Mercier Consultancy MD is thrilled to present an outstanding opportunity for a Polish Player Support Specialist for Riot Games, based in the dynamic city of Sofia, Bulgaria. This role is tailor-made for individuals who are passionate about gaming and eager to enhance the player experience. As a key member of the support team, you will engage with Polish-speaking players, addressing their questions and concerns while providing exceptional support for Riot Games’ titles.

Key Responsibilities

• Provide excellent player support to Polish-speaking customers through various channels, including chat, email, and phone.
• Assist players with inquiries related to game features, technical issues, and account management.
• Quickly and effectively resolve player issues to ensure a positive gaming experience.
• Document interactions and feedback thoroughly to support continuous improvement in service quality.
• Collaborate with game developers and community management to share player insights and concerns.
• Stay informed about game updates, features, and industry trends to offer knowledgeable assistance.

Requirements

Mercier Consultancy MD is seeking a proactive German Social Media Content Moderator to join our team in Athens. In this role, you will be responsible for overseeing user-generated content across various social media platforms, ensuring that interactions are respectful and aligned with community standards. This position is crucial in maintaining a positive and engaging online community for our German-speaking users.

Key Responsibilities

• Moderate and review social media content in German to ensure compliance with established community guidelines.
• Engage with users by answering comments and messages in a timely and professional manner.
• Identify and escalate inappropriate content or user behavior to relevant teams.
• Monitor content trends and user interactions to provide valuable insights that enhance moderation practices.
• Collaborate with social media and marketing teams to improve content strategies and community engagement efforts.
• Stay updated on emerging trends in social media and best practices in content moderation.

Requirements

Mercier Consultancy MD is excited to offer the position of German Speaking Content Moderator for Social Media, with the opportunity for a fully paid relocation. We are seeking motivated individuals to join our dedicated team. In this role, you will oversee the moderation of user-generated content across various social media platforms, ensuring that interactions are respectful, constructive, and adhere to community guidelines. Your efforts will help maintain a positive online space for our German-speaking audience.

Key Responsibilities

• Monitor and moderate social media content in German, ensuring compliance with established guidelines and policies.
• Engage with users by responding to comments and messages professionally and in a timely manner.
• Identify, escalate, and address inappropriate content or violations to the relevant teams.
• Provide insights on trends and patterns in user engagement to help refine moderation practices.
• Collaborate with marketing and social media teams to enhance content strategies and promote community growth.
• Stay updated on social media best practices and emerging trends.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opening for a Player Support Specialist who is fluent in both Polish and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for individuals passionate about gaming and dedicated to providing exceptional support to players. You will be responsible for assisting players with their inquiries and ensuring they have a smooth, enjoyable gaming experience.

Key Responsibilities

• Provide outstanding player support in Polish through email.
• Assist players with questions related to game features, technical issues, and account management.
• Resolve player concerns efficiently to enhance overall satisfaction and retention.
• Document player interactions and provide feedback to improve support services.
• Collaborate with development and community management teams to share player insights.
• Stay informed of game updates, features, and industry best practices in player support.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for a Player Support Specialist, proficient in both Hungarian and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for individuals passionate about gaming and committed to providing stellar support to players. In this role, you will engage with a diverse community of players, assisting them with their inquiries and ensuring a fulfilling gaming experience.

Key Responsibilities

• Deliver exceptional player support in both Hungarian and English, through email correspondence.
• Assist players with various inquiries related to game features, technical issues, and account management.
• Efficiently resolve player concerns to enhance overall satisfaction and loyalty.
• Accurately document player interactions to inform service improvements.
• Collaborate with the development and community management teams to communicate player insights.
• Stay updated on game developments and support best practices to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Player Support Specialist, fluent in both Hungarian and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for enthusiastic individuals who are passionate about gaming and committed to providing stellar support to players. You will engage with a diverse range of players, assisting them with their inquiries and ensuring a fulfilling gaming experience.

Key Responsibilities

• Deliver high-quality player support in both Hungarian and English via email only.
• Assist players with inquiries related to game features, technical issues, and account management.
• Resolve player concerns efficiently to enhance satisfaction and loyalty.
• Accurately document player interactions and feedback to help inform service improvements.
• Collaborate with the development team and community management to relay player insights.
• Stay updated on game developments, features, and best practices in player support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Czech Speaking Player Support Specialist for Riot Games, located in the vibrant country of Bulgaria. This role is ideal for individuals who are enthusiastic about gaming and dedicated to delivering exceptional support to enhance the player experience. As a pivotal member of the support team, you will engage with Czech-speaking players, addressing their inquiries and ensuring satisfaction with Riot Games' offerings.

Key Responsibilities

• Deliver outstanding player support to Czech-speaking customers via chat, email, and phone.
• Assist players with game inquiries, technical issues, and account management concerns.
• Quickly and effectively resolve player issues to maintain a high level of satisfaction.
• Accurately document player interactions and feedback to aid in service improvement.
• Work collaboratively with game developers and community management to relay player insights and concerns.
• Remain up to date with game features, events, and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is seeking a Dutch Speaking Content Moderator to join our team in Sofia, Bulgaria! This exciting opportunity comes with a fully paid relocation package, allowing you to experience the rich culture and vibrant lifestyle of Sofia while contributing to a safe and positive online environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content, ensuring it aligns with our community standards and guidelines for our Dutch-speaking audience.

Key Responsibilities

• Moderate and evaluate user-generated content in Dutch to ensure it adheres to community guidelines.
• Accurately assess and classify content in accordance with established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide actionable insights regarding content trends and user engagement to improve moderation effectiveness.
• Collaborate with team members to enhance moderation processes and strategies.
• Stay informed on company policies related to content moderation and community management.

Requirements