Mercier Consultancy MD is seeking a dedicated Slovak Technical Support Specialist to join our remote team in Greece. This position is excellent for individuals who enjoy problem-solving and providing exceptional customer service in the tech space. As a Technical Support Specialist, you will assist Slovak-speaking customers in resolving technical issues related to our products and services, ensuring a smooth and positive experience for them.

Key Responsibilities

• Provide high-quality technical support to Slovak-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot technical problems efficiently and effectively.
• Guide customers through step-by-step solutions and empower them to understand our products better.
• Document customer interactions and technical issues accurately using the CRM system.
• Collaborate with technical teams to escalate unresolved issues and contribute to product improvement.
• Stay updated on product features, technical updates, and best practices within the industry.

Requirements

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.

Key Responsibilities

• Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing improvements.
• Collaborate with team members to deliver comprehensive solutions and enhance service quality.
• Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Customer Consultant to join our team in a remote position based in Greece. In this role, you will provide outstanding support to our Polish-speaking customers, assisting them with inquiries and ensuring their satisfaction with our services. If you enjoy helping others and are looking for a flexible work opportunity, we want to hear from you!

Key Responsibilities

• Deliver excellent customer support to Polish-speaking clients via various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account management.
• Effectively resolve customer issues while maintaining a high standard of service.
• Document customer interactions to track issues and identify common trends.
• Coordinate with internal teams to ensure timely and efficient issue resolution.
• Stay up-to-date with product knowledge and service changes to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Customer Care Specialist to join our dynamic team in Athens. If you have a passion for sportswear and love helping customers, this is the perfect opportunity for you! In this role, you will be responsible for providing exceptional support to our Polish-speaking customers, ensuring their inquiries and concerns are addressed professionally and promptly.

Key Responsibilities

• Deliver outstanding customer service in Polish via phone, email, and social media.
• Assist customers with inquiries related to products, orders, and account management within the sportswear sector.
• Document customer interactions and maintain accurate records in our CRM system.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal departments to enhance customer experience and address ongoing concerns.
• Stay updated on product lines, features, and promotions to provide customers with accurate information.

Requirements

Mercier Consultancy MD is looking for an enthusiastic Norwegian Customer Support Consultant to join our team in a remote position based in Greece. This role offers the opportunity to provide top-quality service to Norwegian-speaking customers, helping them with inquiries and solutions that enhance their experience. If you are passionate about customer service and wish to work in a flexible environment, we would love to hear from you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist customers with a variety of inquiries ranging from product information to issue resolution.
• Handle customer complaints with professionalism and a focus on satisfactory resolution.
• Document customer interactions to support team performance and identify trends.
• Collaborate with internal teams to resolve complex issues and improve our service offerings.
• Keep up-to-date with product knowledge and policies to effectively support customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.

Key Responsibilities

• Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
• Assist customers with account issues, product information, and general inquiries.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Collaborate with team members to improve customer service processes and policies.
• Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.

Key Responsibilities

• Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
• Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
• Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
• Document interactions with customers and update our internal CRM system accurately.
• Collaborate with other departments to resolve complex queries and enhance service delivery.
• Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and diagnose technical issues related to our products and solutions.
• Guide customers through problem resolution steps while ensuring clear communication.
• Document all support interactions accurately for future reference and quality assurance.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Mercier Consultancy MD is looking for a driven German Speaking Client Representative to join our team based in beautiful Crete! This exciting position allows you to work closely with our German-speaking clients, ensuring they receive top-level support and service.

As a Client Representative, you will be the face of our company, tasked with building strong relationships and providing effective solutions. Your communication skills and commitment to client satisfaction will play a pivotal role in our client engagement strategy.

Your Responsibilities Include:

• Providing exceptional customer service to our German-speaking clients through various channels, including phone, email, and in-person interactions.
• Responding to client inquiries and resolving issues promptly and professionally.
• Maintaining detailed records of client interactions to ensure thorough follow-up and service continuity.
• Coordinating with internal teams to facilitate problem resolution and enhance the overall client experience.
• Staying informed about our offerings to provide accurate, helpful support to clients.

Requirements

Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.

Key Responsibilities

• Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
• Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
• Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
• Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
• Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.

Requirements