Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and dedicated to providing exceptional service to customers. As a representative, you will assist clients with inquiries related to automotive products, services, and support, utilizing your fluency in French to ensure clear communication.

Key Responsibilities

• Manage customer inquiries regarding automotive products, warranties, and services via phone, email, and live chat in French.
• Provide accurate information on vehicle specifications, features, and maintenance options.
• Assist customers with service appointments, troubleshooting issues, and resolving complaints.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical and sales teams to enhance the customer experience.
• Stay updated on industry trends, product launches, and automotive technologies.

Requirements

Join the dynamic team at Mercier Consultancy MD as we look for passionate Italian Speaking Customer Service Representatives to support our efforts in the automotive industry! If you have a love for cars and enjoy helping customers, this is the perfect opportunity for you. You'll be the go-to person for our customers, guiding them through inquiries related to automotive products and ensuring a smooth and enjoyable experience.

What You'll Do

• Engage with customers by answering inquiries about automotive products, services, and troubleshooting through phone, email, and chat in Italian.
• Provide insightful information about the latest automotive technologies and offers, enriching the customer experience.
• Assist customers in navigating the purchase process, from selection to delivery, while building rapport and trust.
• Tackle and resolve any customer concerns or issues with a positive attitude and professionalism.
• Document all interactions meticulously, ensuring accurate records are maintained.
• Collaborate with other departments to provide timely solutions and improvements in service.
• Stay updated with industry trends, new models, and features to wow our customers with your knowledge.

Requirements

Seeking a highly organized and experienced Parts Manager to oversee the daily operations of our parts department. The ideal candidate will be responsible for inventory management, staff supervision, vendor relations, and ensuring the highest level of customer satisfaction. This individual plays a crucial role in the efficiency and profitability of the service and repair process by maintaining an accurate inventory of parts and delivering outstanding support to technicians and customers.

Key Responsibilities:

Duluth Kia is seeking a highly organized and experienced Parts Manager to oversee the daily operations of our parts department. The ideal candidate will be responsible for inventory management, staff supervision, vendor relations, and ensuring the highest level of customer satisfaction. This individual plays a crucial role in the efficiency and profitability of the service and repair process by maintaining an accurate inventory of parts and delivering outstanding support to technicians and customers.

Key Responsibilities: