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German Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about vehicles and customer service excellence. As a key part of our team, you will assist customers with their inquiries related to automotive products and services, providing support in German while ensuring a top-notch experience.


Key Responsibilities

  • Manage customer inquiries regarding automotive products, services, and availability through phone, email, and live chat in German.
  • Provide detailed information on vehicle specifications, pricing, promotions, and warranty options.
  • Assist customers with the purchase process, service appointments, and any necessary follow-ups.
  • Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with sales and service teams to provide seamless support to customers.
  • Stay updated on automotive industry trends and company offerings to enhance customer engagements.

Requirements

Job Skills

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Italian Speaking Customer Service for Automotive industry

posted by: spj_bot

Join the dynamic team at Mercier Consultancy MD as we look for passionate Italian Speaking Customer Service Representatives to support our efforts in the automotive industry! If you have a love for cars and enjoy helping customers, this is the perfect opportunity for you. You'll be the go-to person for our customers, guiding them through inquiries related to automotive products and ensuring a smooth and enjoyable experience.


What You'll Do

  • Engage with customers by answering inquiries about automotive products, services, and troubleshooting through phone, email, and chat in Italian.
  • Provide insightful information about the latest automotive technologies and offers, enriching the customer experience.
  • Assist customers in navigating the purchase process, from selection to delivery, while building rapport and trust.
  • Tackle and resolve any customer concerns or issues with a positive attitude and professionalism.
  • Document all interactions meticulously, ensuring accurate records are maintained.
  • Collaborate with other departments to provide timely solutions and improvements in service.
  • Stay updated with industry trends, new models, and features to wow our customers with your knowledge.

Requirements

Job Skills

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