As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based full time at our office in Burnley town centre.

Duties and Responsibilities

• Maintain excellent relationships with your customer portfolio – understanding your customers current and future EV journey and key drivers for usage.
• Discuss and cross sell our full range of fleet products and services.
• Contact customers that have been passed over from New Business and Customer Support
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers’ data and information.
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
• Monthly commission subject to KPI’s being achieved.

Requirements

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

As part of our growing operations, we are looking for a highly motivated Commercial Manager (Sea) to join our team in Athens. This role is pivotal in enhancing the company’s competitive edge in the maritime sector, expanding its portfolio of clients, and ensuring the effective management of complex contracts in line with global and local regulations. 

Role Overview:  

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