Customer Care Coordinator (Trainer)
At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.
About the role:
Working across our three terminals in, Auckland CBD, Half Moon Bay and Waiheke, this role will appeal to someone who has a passion for training, coupled with a strong background in administration. The Customer Care Coordinator (Trainer) is responsible for leading and implementing the training program for the Customer Care Team, ensuring all team members are fully equipped to provide outstanding service.
A key part of this role is ensuring our Customer Care Team are at their best. Supporting them to unlock what true customer experience is and doing it in the safest way possible. With summer roles needed in peak season we need someone who can get the team up and running fast and to help renew energy for our seasoned team. You will need to be a whizz when it comes to quality assurance, service standards and in general unlocking the best of everyone, including the leaders of the different terminals.
Additionally, the role involves the accurate and timely implementation and scheduling of timetables, along with managing uniform distribution, and supporting the sponsorship program.